Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
I was initially advised that AmEx was not honored. I switched to Chase Sapphire Reserve and for the first time ever, there were problems with your website and transaction portal accepting my only other credit card. If I attempt to purchase again and encounter the same problem with a respected credit card, I'm done with Cotosen.
Cotosen 回复2025-11-03
Dear Kenny Barfield,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Dear Mo olu,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
Dear Tara Kalnasy,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
Dear Todd Major,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
Dear Angela Colavecchia,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
I had to give you guys 4 stars. I did send you guys a email to ask about the size about 4 or 5 days ago and no one respond. I read the reviews and how people was not satisfied with customer service. But I'm optimistic. I do have faith that you will send it on time. And send me a tracking number so I can keep up with my order. Everybody say the quality of the clothes is good. But the customer service is not so good, but I'm a man of faith. And I'm believed that it will be here on time. And you will send me a tracking number. And if so I will order more clothes, cuz as a couple things, I still need to buy. Have a blessed wonderful day
Cotosen 回复2025-11-03
Dear patrick isaac,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
Dear Earl Miller,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
I like the products you're selling, but the payment system is too touchy and you can't go back to cancel. Which is why I wanted to cancel an order until I'm ready to buy.
Cotosen 回复2025-11-01
Dear R.L. Hines,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
"Order is processing" is an insufficient explanation as is "customs clearance issues". I fear I should have accepted the poor reviews' advice to not order. Where is my product and when will it arrive in my home?
The verification code is ALWAYS invalid! on your tracking page well as your "contact us" page making tracking or communication impossible! The only response I see is to reviews.
Cotosen 回复2025-10-31
Dear Alexa Pickel,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Received my jacket, is too small. Need to send it back but have had no reply yet to my request.
Cotosen 回复2025-11-01
Dear Sandy C.,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
Found what I was looking for easily and evrything was really easy process.
Cotosen 回复2025-11-01
Dear Phillip,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Traditional presentation preservation of quality and style
Cotosen 回复2025-11-01
Dear JOSEPHEARL PARHAM,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
IMMEDIATELY AFTER ORDERING, I TRIED TO "CANCEL" IT SAID I WAS UNABLE TO CANCEL.
WHY HAVE THE FEATURE IF IT DOESN'T WORK.
I TRIED TO CONTACT SOMEONE, AND I GAVE THOSE WEIRD CODES TO ENTER EXAMPLE "2ms3". I ENTERED THE CODE AND SAID INVALID, IT GAVE ME ANOTHER CODE TO ENTER, STILL WOULDNT WORK. I HOPE THIS IS A REAL WEBSITE.
SEEMS THE "CANCEL" FUNCTION ON THE WEBSITE AREN'T SETUP. I ATTEMPTED SEVERAL TIMES.
HOPEFULLY WHEN I RECEIVE THE ITEMS, THE SIZES ARE ACCURATE AND NOT HOMEMADE, IMMITATIONS OF THE PICTURES SHOWN ON THE WEBSITE. I HAVE REACHED OUT TO SEVERAL EMAIL ADDRESSES PROVIDED
Cotosen 回复2025-10-31
Dear Jeri Dubash,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Dear Maynard Potenciando,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Didnt recieve my full order. Plus it took 42day to recoeve. An was charged for a coat i didnt order
Cotosen 回复2025-10-30
Dear Kurt motchell,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
I recieved NO email regarding my purchase or anticipated shipping date.
Cotosen 回复2025-10-30
Dear Craig mcgee,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Incomplete order. Did not get all items I have ordered. Waited more than 3 weeks to get a incomplete order and no reason why I did not receive my coat.
Cotosen 回复2025-10-29
Dear Kevin Owens,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
I ordered a jacket October the 23rd. I was emailed
that the order was received and in process.
Separate emails informed me that it it was ready for delivery and shipping. I was given no information about when to expect delivery or what courier
was handling. Please provide this information.
Cotosen 回复2025-10-29
Dear Larry Gallagher,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
I really like your clothes and the styles but on the sweat suit would have liked to have been able to have chosen the top in one size and the bottom in a different size.
Cotosen 回复2025-10-29
Dear Regina Diller,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
Dear Kasey Kalenchick,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
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