Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
Dear Leeroy Sanders,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Dear steinn,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I ordered my product on 9/19/2025.Itis now 10/14/25 and I still haven't received it. I was told that it shipped on 10/3 SO WHERE IS It?????
Cotosen 回复2025-10-15
Dear Kevin Sweeney,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Size charts not good... Sizes are ridiculously small!
Cotosen 回复2025-10-16
Dear Generico,
We apologize sincerely for the inconvenience caused by the size issue with the item/s you received. Your satisfaction is incredibly important to us, and we're committed to resolving this promptly.
We understand how crucial it is for our customers to receive the right fit. To assist you further, could you please provide us with your order details or reach out to our customer support team? We'll be more than happy to guide you through our exchange or return process, ensuring you receive the correct size or explore suitable alternatives.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we take your concerns seriously. We're dedicated to improving our services based on your experience and ensuring a more seamless experience in the future.
Thank you for your patience and understanding. We look forward to resolving this issue for you swiftly.
You have a bunch of items to choose from, your prices are reasonable, and I like the style of clothes and jackets you have in stock
Cotosen 回复2025-10-15
Dear David L,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I stumbled upon their website on accident and found some of the better looking joggers I've seen, with reasonable prices. Nice selection of Carhartt products as well. I just didn't like the $53 shipping cost, but noticed in small print that I was x amount away from free shipping so I just simply bought another product. Waiting for delivery now.
Cotosen 回复2025-10-15
Dear Chris R,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
It was pretty easy to use the site but I didn't know why I couldn't use my debit cards.
Cotosen 回复2025-10-14
Dear Denise Merkt,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I like the style and choices of items. Sometimes you click on one item only to view another, can get a little confusing. Once I had cart full, I put my card in 3 times before it registered purchase. Trying to navigate card then address for shipping was hard as the windows kept overlapping. The prices are reasonable and I like the gift offer and shipping options. I am excited to see items when they arrive.
Cotosen 回复2025-10-14
Dear Maplewood210,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Dear Jim,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Had some products I didn't know about and prices were very good!
Cotosen 回复2025-10-13
Dear Richard Watson,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Dear steinn,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
The size chart is very confusing. And doesn't convert over to inches from cm. So I had to guess and hope that the product will fit me and I'm not wasting my time and money.
Cotosen 回复2025-10-10
Dear Coming together as one,
Thank you for reaching out to us regarding your concern.
We wanted to inform you that we've already addressed your inquiry and sent a detailed response via email. To ensure you have the most up-to-date information and resolution steps, kindly check your email inbox, including any spam or promotions folders, as our team has provided comprehensive details to assist you further.
If you require any additional assistance or have further questions, please feel free to reach out to our support team directly.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
I SIGNED UP AND RECEIVED No new subscriber code
SU15 was in correct . Did it have a time limit ? If so this should have been explained. Plus the site indicated that first time customer gerts 10% off , again I was unable to apply. I was able to apply SEPT10 and finally received a discount. The finale total I could not see until I had input all the required data, which was very frustrating, as I didn`t know what the end total was.
Cotosen 回复2025-10-08
Dear Dorothy,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
The few happy customers are waiting on delivery,and those that have received,are upset.
That,with the "Star review" shows I will look other places.
Cotosen 回复2025-10-06
Dear robert maxwell,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
The product is fantastic however, I had to run the payment process through twice and that always worries me as it may charge but not show it. I did check my billing account before I ran the payment the second time. I don't know what went wrong but it finally took.
Cotosen 回复2025-10-06
Dear Ben,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
What's important for people to know about Cotosen is there's a lot of great options to choose from. And being that it's my first time choosing to purchase several items I hope that it'll be a joyous e
What I like about my choice choosing Cotosen, is that the quality of your merchandise will be a good choice for the cold winter that's coming, and the prices were great. However I don't have any dislikes, this is my first time and I haven't received my orders yet. When the time comes and I get to wear my new clothes I can give you more jnsight.
Cotosen 回复2025-10-06
Dear Natalie Rosa,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Checkout system removes all cost numbers on my laptop
Your checkout system on my laptop would remove all the cost numbers, including the total, when I got to the checkout page. I tried numerous times with no luck. I finally had to use my phone to place my order.
Cotosen 回复2025-10-06
Dear Steven Schaufler,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
The styles were unique & appealing. Was unsure if I ordered the black & brown color I viewed in one of the photos. I may have ordered two of the same jackets, based on their descriptions. Overall shopping experience was pleasant. I wouldn't have known these coats existed if it weren't for the advertising.
Cotosen 回复2025-10-06
Dear Johnny Sisneros,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
The products look good ,but the ordering form was slow, and movement through fields wasn't logical or natural
Cotosen 回复2025-10-06
Dear airdarcy,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
My first purchase and never got my 10% off. Otherwise, good experience.
Cotosen 回复2025-10-03
Dear David Grant,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.