Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
I like the style and materials that are what the item is to be manufactured from. The process of the order was quick and easy
Cotosen 回复2025-10-29
Dear James Carter JR,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
I found the item I was looking for easily
I did expect to see a delivery date but so far can't find one.
I need to return the jacket. It was the wrong one
Cotosen 回复2025-10-29
Dear Maria,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
Great products easy enough site to maneuver through, the only issue was after placing order didn't get confirmation immediately after that order went through. Great experience otherwise
Cotosen 回复2025-10-29
Dear David Green,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
It won't use my discount code OCT10 unless it adds shipping to my total. Seems a little disceptive. But I ordered anyway. I probably won't order again.and it also offered 15 percent discount by giving my email which I did. Neither discount was applied.it will be the only order you have in my name. If your trying to look it up. 10 percent off code was OCT10 as stated above.
Cotosen 回复2025-10-27
Dear David Sypherd,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
Dear shecki.caruassoc,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
I have just ordered and haven’t received my product. The website was laid out well and product look appealing. I am a bit frustrated that shipping charges were not made clear prior to confirming my order. They make a big deal about free shipping if you spend so much but they don’t tell you how expensive it is until it’s a completed sale. I like to review everything prior to confirming my orders and this website isn’t set up this way. So I paid $44 in shipping costs when I was only $20 away from free shipping, it’s a bit disappointing and unfortunately I won’t be shopping here again.
Cotosen 回复2025-10-27
Dear Annamaria Kelley,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
The website’s fine, but any company that don’t give me a chance to utilize a military discount…well, I just can’t give them a 5 star
Cotosen 回复2025-10-27
Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
Your communication with me needs to be a little more specific.I don’t know when my order will ship, arrive or how. Please let me know the specifics.
Cotosen 回复2025-10-27
Dear Larry Gallagher,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Looks great on pictures can't wait to see the quality
Easy to shopping, can't wait to see the quality .
Female range looks quite limited for me though.
Cotosen 回复2025-10-24
Dear Mr Addmore Mahobele,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
My first outfit came and was good as the picture and the description. So far so good. Waiting on other purchases amid this tariff crap this country has going on. Smh can't even shop in peace. Cotosen is good though ty.
Cotosen 回复2025-10-25
Dear Sean Brown,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Everything was simple and great when it comes to ordering on the site so many nice things to choose from you'll get lost just looking. Only thing negative I would say is I haven't received an email with a order # yet and receipt but it's only been 30mins.
Cotosen 回复2025-10-24
Dear Jeff,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
By the time that I worked out the ins and outs of the system, I could no longer work with my original order. I was forced to cancel the first order and resubmit the same order again. This time was perfect!!
Cotosen 回复2025-10-21
Dear William Martin,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Item was advertises as…Carhartt Men's Vintage Brown Suede Leather And Faux Fur Lined Jacket
Item was advertises as Carhartt.NOPE.Cheap knockoff and definitely not suede leather.
Cotosen 回复2025-10-20
Dear William Roach,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
I have not got the product yet I'll write the review when I get the product.
Thank you.
Cotosen 回复2025-10-21
Dear Elliot Hewitt,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
I intended to add a sweater to my order. Because I didn't see anything revealing shipping cost I selected paypal anticipating an opportunity to review my order before it was complete. After I selected paypal for method of payment I received a notice that my order was complete and being processed. I probably would NOT have made this purchase if I knew ahead of time how excessive shipping cost is. If I have to exchange this for size, I would be paying shipping cost 3times which is more than the jacket is worth. PayPal never processed an order of mine without providing a review before the order was submitted so it must be your site. This is a nice jacket and I really hope it fits or I just got screwed out of $100 and you will be receiving a derogatory review. For what its worth
Update
So, the response I got was canned and it was obvious that no human read my concern. The response expressed gratitude for the positive reviews and they're glad that Im enjoying my purchase. The review wasn't positive and I placed the order a day ago so I didnt receive anything yet.
Cotosen 回复2025-10-21
Dear Sonny Schell,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I thought that the promotions were good but not pushy. The leather is unique and the designs are intricate and cool. I hope the products are as nice as the website was and says thay are.
Cotosen 回复2025-10-21
Dear Seth Vankampen,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Dear Geron,
We apologize sincerely for the inconvenience caused by the size issue with the item/s you received. Your satisfaction is incredibly important to us, and we're committed to resolving this promptly.
We understand how crucial it is for our customers to receive the right fit. To assist you further, could you please provide us with your order details or reach out to our customer support team? We'll be more than happy to guide you through our exchange or return process, ensuring you receive the correct size or explore suitable alternatives.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we take your concerns seriously. We're dedicated to improving our services based on your experience and ensuring a more seamless experience in the future.
Thank you for your patience and understanding. We look forward to resolving this issue for you swiftly.
My first time discount code didn't work nor did the su15
Cotosen 回复2025-10-18
Dear Bee Dee,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
Dear Dennis O'Brien,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I wanted to edit the first item on my order and it won’t let me. It says I ordered 2 pullovers size XL. I need a small and a medium. Not 2- XL ONES.
30885251017422 I was hoping to fix it before order got fill. Now I’ll have to wait then send back and then reorder. Not too happy about that. My order was placed like 10 minutes ago and now I can’t get it to let me leave you a message.
Deborah Ticha
443-398-1113
Cotosen 回复2025-10-17
Dear Deborah Ticha,
Thank you for reaching out to us regarding your concern.
We wanted to inform you that we've already addressed your inquiry and sent a detailed response via email. To ensure you have the most up-to-date information and resolution steps, kindly check your email inbox, including any spam or promotions folders, as our team has provided comprehensive details to assist you further.
If you require any additional assistance or have further questions, please feel free to reach out to our support team directly.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.