Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
Cart froze up my computer system 1st try.
Price for shipping is VICIOUS! (I know you can do better)
Cotosen 回复2025-10-01
Dear Udo Hoffmann,
We sincerely apologize for any dissatisfaction caused by the shipping fees. We understand your concern, and we strive to provide fair and transparent pricing across all our services.
Shipping costs are determined by various factors, including carrier rates and handling fees, but we completely understand your perspective. We're continuously exploring ways to optimize these costs without compromising on the quality of service.
Your feedback is crucial to us. Please feel free to share any specific details or suggestions regarding shipping fees that could improve your experience. We value your insights and are committed to finding ways to enhance our service.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for bringing this to our attention. We appreciate your understanding and are dedicated to delivering an exceptional experience for our customers.
It wouldn't let me use my discount could that so I still ended up paying a little over 200.00 and I wasnt trying to spend nothing but 180.00 at the most and with that 15% discount would've put me there but it wouldn't let
Cotosen 回复2025-10-01
Hello Cida W,
Thank you for reaching out!
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you!
Refunds and returns Order#30885250930632. Do not want item no more
Cotosen 回复2025-10-01
Hello Paul,
Thank you for reaching out!
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you!
It’s a good site, however I could have saved $35 dollars had I made a $17 purchase. Make shipping prices more aware to customers. Otherwise, just waiting on my purchases and will further determine satisfaction Rate
Cotosen 回复2025-09-30
Hello Julius,
We are glad to hear that! However, we will continue to give good assistance and communication to customers at any time!
Have you placed an order? If so, Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you!
Dear alekshotmail.com Aleks Gubaydu,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
High cost to ship spent over the $ 129 dollars for free shipping and still got changed $ 43 dollars for shipping. Thanks
Cotosen 回复2025-09-27
Dear Michael Little,
We apologize for any inconvenience, but please understand that the shipping fee typically depends on the weight, quantity, and distance of the delivery address. However, you can enjoy free shipping if the total amount of your purchase is exactly or over $129.
If you require any additional assistance or have further questions, please feel free to reach out to our support team directly.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
Couldn't find the material of the item in the description. Also, shipping is somewhat on the high side. Although good selections and site is easily navigable.
Mike M
Cotosen 回复2025-09-29
Dear Mike Miller,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Dear Ron Senetchko,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Your selection is great! Your steps to order need to be easier.
Cotosen 回复2025-09-23
Dear Gerald Fleischer,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
If the product coats etc are made as good as they look.that will be great.size chart needs inch size labeled better for usa.
Cotosen 回复2025-09-24
Dear customer Rich Hoolahan,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
Dear Bjørn Erlend Fiske Johansen,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I ordered size large. Order says small. Please send size large. Thank you!
Cotosen 回复2025-09-22
Dear Alan Burch,
We're truly sorry to hear about any concerns you may have. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Dear steinn,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Overall okay, but:
-can't login via pc, using a existing account.
- no direct bank transfer/pay safe.
-shipping prices are insane!
Cotosen 回复2025-09-20
Dear Diego “Kamina” Gomez,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
Was easy but will review whole thing when product arrives. This email is premature. I only respond as I have time but I feel feedback is necessary but better from anonymous employees who I’m sure have a vested interest in improving the process. I think speed clarity and price are the important factors. What arrived should be exactly what customer expected. People are reluctant to buy clothing incase it doesn’t fit and returning become an ordeal Trying to help
Cotosen 回复2025-09-18
Dear peter coop,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
The website seemed easy to navigate and the merchandise seem of a good quality can't wait till it's delivered
Cotosen 回复2025-09-18
Dear Chicody,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Everything is easy to read and understand I'm from asia and English is not my 1 language. I just hope that it fits me when it arrives
Cotosen 回复2025-09-15
Dear Syahril Baharuddin Sellang,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
The size guide wasn't helping, hopefully it fits, the check out kept rejecting my card even though it's active and has funds, if the jacket is perfect I'll be back for another for my wife
Cotosen 回复2025-09-11
Dear Ariel Bromley,
Regarding sizes, please note that many of our suppliers are based in Asian countries, which may result in sizing differences compared to Western standards. To ensure the best fit, we generally recommend choosing one size larger than your usual size.
For more detailed guidance, we've provided comprehensive size charts in the product description section. These charts include specific measurements to help you select the ideal size for your preferences.
If you require any additional assistance or have further questions, please feel free to reach out to our support team directly.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
I liked the price for what I got but…2 weeks to receive
I liked the price for what I got but the length it take to receive it is very long. But if that's why I get the price then it what we do to get it at the cost.
Cotosen 回复2025-09-08
Dear James Finney, Iii,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
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