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家庭服务

Cove

203 条评价

4.6203 条评价
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关于 Cove

数据更新
网站
covesmart.com
分类
家庭服务
所在地
United States · Draper
状态
待认证
近 12 个月
203 条评价
差评回复率
100%(20/20 条)
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Cove靠谱吗?

Cove(covesmart.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 203 条用户评价,属于家庭服务分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-12。

用户怎么说

R
Robert Kesselman美国 · 写过 4 条评价 · 已认证 · 体验于 2026-07-30 ·

马克非常理解并且……

马克非常理解并且乐于助人。他同时也非常令人愉快和关心。 谢谢你!

A
ASIBELUA,CHUKS美国 · 写过 1 条评价 · 体验于 2026-07-30 ·

马克非常有帮助

马克非常乐于助人。 他很令人愉快而且非常乐于助人。

Cove 回复2026-07-31

Asibelua, we're so glad to hear that Mark was pleasant and extremely helpful during your experience. We'll be sure to pass along your kind words to him—they'll mean a lot. We truly appreciate your support and look forward to assisting you again in the future!

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Shanel美国 · 写过 1 条评价 · 体验于 2026-07-30 ·

客户服务代表贾马尔

客户服务代表贾马尔(Jamal)确切地了解我的需求,并且能够为我提供比我预期结果更好的选择。

Cove 回复2026-07-31

Shanel, we're so pleased to hear that Jamal understood exactly what you needed and was able to provide an even better solution than you expected. Delivering knowledgeable, personalized service is what we strive for, and it's great to know Jamal exceeded your expectations. We'll be sure to share your kind words with him. Thank you for choosing us, and we look forward to helping you again in the future!

S
Stephen美国 · 写过 1 条评价 · 体验于 2026-07-28 ·

马克太棒了

马克是一位非常熟练且知识渊博的客户服务技术人员。他花时间倾听我的问题,并了解我的技术能力水平(范围广泛),我们比只遵循脚本的人更快地找到解决方案。他的沟通技巧非常出色,我会雇用他担任任何技术服务职位。

Cove 回复2026-07-31

Stephen, we're delighted to hear about your experience with Mark. It's wonderful to know that he took the time to understand both your technical issue and your level of expertise, allowing him to provide an efficient, personalized solution rather than a one-size-fits-all approach. Your kind words about his communication skills and professionalism mean a great deal, and we'll be sure to share your feedback with him. Thank you for your support, and we look forward to assisting you again whenever you need us!

c
customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·

反应灵敏

非常有帮助

Cove 回复2026-07-31

Preslley, we're delighted to hear that you found our team responsive and very helpful. We truly appreciate your kind words and look forward to assisting you again whenever you need us!

B
Buck Evans美国 · 写过 1 条评价 · 体验于 2026-07-28 ·

很高兴

迈克尔非常乐于助人并且能够得到我所需要的东西。我在 Cove 得到的只有卓越的客户服务。

Cove 回复2026-07-29

Buck, we're so glad Michael was able to get you exactly what you needed. We truly appreciate your kind words and are grateful to have you as part of the Cove family.

J
Jacquelyn Bruny美国 · 写过 3 条评价 · 体验于 2026-07-29 ·

阿德里安很有耐心,解决了所有问题……

Adrian 非常有耐心,快速有效地解决了我所有的问题,而且非常友善!

Cove 回复2026-07-31

Jacquelyn, we're thrilled to hear that Adrian was able to resolve all your concerns quickly and efficiently while providing such patient and friendly service. We'll be sure to share your kind words with Adrian—they'll be delighted to know they made such a positive impression. We truly appreciate your support and look forward to helping you again in the future!

B
Brittany Buxton美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

卓越的客户服务

从始至终的优质客户服务体验!强烈推荐!

T
Tony S.美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-27 ·

易用性和专业性……

我的代表杰拉尔丁的易用性和专业精神。

Cove 回复2026-07-29

Tony, we're glad you found the process easy and appreciated Geraldine's professionalism. We'll be sure to share your kind words with her!

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Granville Gayle美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·

一开始很喜欢 Cove,但他们有一个……

一开始很喜欢 Cove,但他们有一个根本性缺陷,我的基本单元停止工作,我无法订购新的基本单元,除非我开设一个全新的帐户并订购所有新零件,因为我没有注册每月监控,所以我有一个基本无用的家庭系统。这个政策太坑爹了

Cove 回复2026-07-28

Granville, we're sorry to hear about your experience and understand how frustrating it must be to have a system you can't use because of a faulty base unit. This isn't the experience we want for our customers. A supervisor will be reaching out to you as soon as possible to discuss your situation and work towards a resolution. We appreciate your patience and the opportunity to make this right.

V
Vikram Prabhakar美国 · 写过 1 条评价 · 体验于 2026-07-28 ·

阿德里安真的很有耐心而且乐于助人......

Adrian 在设置我的 Cove 安全系统方面非常耐心且乐于助人。他帮助我重新配置了家里以前存在的所有传感器。 我对将电源线插入集线器时遇到的问题进行了热烈的反馈。这并不直观,也许在端口旁边刻上字母 POWER 会对未来的用户有所帮助。 期待 Cove 提供的安全保障。 再次感谢阿德里安。

Cove 回复2026-07-29

Vikram, we're glad Adrian was able to help you get your system set up and reconfigure your sensors. We also appreciate your feedback about the hub's power port—we'll be sure to share it with our team. Thanks for choosing Cove!

M
Marvin Lartigue美国 · 写过 1 条评价 · 体验于 2026-07-26 ·

玛丽·乔伊做得非常出色!

玛丽·乔伊做得非常出色!!!!非常有帮助和很棒的客户服务。 5 ++++ 星

Cove 回复2026-07-27

Marvin, we're thrilled to hear Mary Joy provided such helpful service and a great customer experience. We'll be sure to share your kind words with her. We truly appreciate your support!

M
Manny美国 · 写过 2 条评价 · 体验于 2026-07-27 ·

惊人的

玛丽·杰伊太棒了!非常有帮助,甚至消除了帐户上的小幅增长。

J
Jeff Wood美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

我的初始订单出现问题

我在最初的订单中遇到了麻烦,玛丽·乔伊花时间解决了这个问题并找到了解决方案。很棒的客户体验。

Cove 回复2026-07-27

Jeff, we're glad Mary Joy was able to work through the issue with your initial order and find a resolution. We appreciate your kind words and are happy to hear you had a great customer experience!

N
Natalie美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

很棒的客户服务

很棒的客户服务 阿德里安(Adrian)细心、耐心,帮助我解决了我的问题

Cove 回复2026-07-29

Natalie, we're delighted to hear that Adrian provided attentive and patient service while helping to resolve your issue. We'll be sure to pass along your kind words; they'll mean a lot to him. We truly appreciate your support and look forward to assisting you again whenever you need us!

M
Mary Jackomino美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-18 ·

年轻人很有耐心,而且……

这个年轻人非常有耐心,也很冷静。非常有见识和理解。在我们挂断电话之前,他确保一切正常

Cove 回复2026-07-27

Mary, we're glad our representative was patient, knowledgeable, and made sure everything was working properly before ending the call. We appreciate your kind words and your support!

B
Ben J.美国 · 写过 2 条评价 · 体验于 2026-07-26 ·

快速且知识渊博的支持!

约瑟夫很快就理解了我的问题并有效地解决了它,谢谢!

L
L Druann美国 · 写过 2 条评价 · 体验于 2026-07-24 ·

我需要知道如何设置……

我需要知道如何在布防后无延迟地设置警报,并发现传感器不起作用 - Adrian 非常棒,确保传感器被重置并测试系统而没有进入延迟。他非常耐心并回答了我所有的问题。

Cove 回复2026-07-27

L Druann, we're glad Adrian was able to reset your sensors, test your system, and help you set it up the way you wanted. We appreciate your kind words and are happy he was able to answer all your questions. Thanks for choosing us!

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Salina Farkas美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·

不必选择太多选项...

不必选择太多选项,也不必等待很长时间才能与活人而不是机器交谈。问题很容易就解决了。工作人员很有礼貌而且知识渊博。

Cove 回复2026-07-27

Salina, we're glad you were able to reach a live representative quickly and that your issue was resolved with ease. We appreciate your kind words about our team's courteous and knowledgeable service. Thanks for your support!

C
Cheryle Richardson美国 · 写过 5 条评价 · 体验于 2026-07-25 ·

马克非常专业和耐心......

马克在帮助我解决太阳能相机问题时非常专业和耐心!我向他道歉,浪费了他生命中的32分钟,让他无法回来!很棒的客户服务!问题解决了!

Cove 回复2026-07-27

Cheryle, we're so glad Mark was able to patiently troubleshoot your solar camera and get the issue resolved. We'll be sure to pass along your kind words to him. Thank you for your support—we're always happy to help!