非常好的沟通,帮助了我……
很好的沟通,帮助我解决了我的问题
Cove(covesmart.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 203 条用户评价,属于家庭服务分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-12。
很好的沟通,帮助我解决了我的问题
客户服务的及时回复和易于遵循的说明来解决我的问题
Elaine, we're so glad to hear that our team responded promptly and provided clear, easy-to-follow instructions to help resolve your issue. We appreciate your kind feedback and are always here to assist whenever you need us. Thank you for choosing us!
玛丽·格蕾丝非常积极主动,乐于助人。对她提供的服务非常满意。
Cliff, we're delighted to hear that Mary Grace was responsive and helpful, and that you were very happy with the service she provided. We'll be sure to share your kind words with her—they'll truly make her day. Thank you for choosing us, and we're always here whenever you need assistance!
玛丽·乔伊非常有帮助! 谢谢,客户服务总是很棒!
马克快速、高效,检查了现有的所有内容,尽管我只要求添加一个传感器。谢谢你,这非常有帮助。
忽略成千上万的虚假评论。 COVE 完全是垃圾。为更有信誉的公司付费。除了让摄像机正常工作之外,什么也没有,只是一件痛苦的事。客服根本什么都不知道。技术支持只会让您无休止地重新添加相机。避免!!
Jason, We're sorry to hear about your experience. We'd like the opportunity to look into the issues you encountered with your cameras and the support you received. Please reply to our request for additional information so we can locate your account and have a supervisor review your case. We'll investigate your concerns and work with you toward a resolution.
黛安今天很棒!谢谢!
玛丽·格蕾丝很友好而且知识渊博。她很快就解决了我的问题。
Andrea, we're so glad to hear that Mary Grace provided friendly and knowledgeable service and was able to resolve your issue quickly. We'll be sure to share your kind words with her—they'll mean a lot. Thank you for choosing us, and we're always here if you need assistance in the future!
马基(Marky)做得非常出色,他引导我修复了未读的传感器。 谢谢你,马基
R.S, we're delighted to hear that Marky was able to walk you through fixing the unread sensor and provide the support you needed. We'll be sure to share your kind words with him, they'll mean a lot. Thank you for choosing us, and please don't hesitate to reach out if you ever need assistance in the future!
当马克·S. 接听我的电话时,他遇到了一个非常沮丧的人。 他提供了冷静、见多识广、知识渊博且友好的帮助,解决了我的问题。 他做得很好。 谢谢马克!
customer, we're thrilled to hear that Mark S. was able to turn a frustrating experience into a positive one. Providing calm, knowledgeable, and friendly support is exactly the kind of service we strive for, and we're glad he was able to resolve your issue. We'll be sure to share your kind words with Mark—he'll truly appreciate the recognition. Thank you for choosing us, and we're always here if you need anything in the future!
马基非常棒,非常乐于助人,而且很彻底。 Marky 帮助设置和同步我的所有传感器,使整个过程变得非常简单。非常感谢您的帮助,马基!
Andrew, we're delighted to hear that Marky provided such thorough and helpful service while setting up and syncing your sensors. It's great to know he made the process simple and stress-free for you. We'll be sure to pass along your kind words to Marky—he'll be happy to hear them. Thank you for choosing us, and we're always here if you need any assistance in the future!
她知识渊博而且很有耐心
对我所描述的问题有很好的理解,立即知道原因是什么,并详细解释了为什么我遇到了这个问题。
这家公司是无能和不专业的缩影。 我已经成为 Pro 客户五年了,在那段时间里,他们停止了对多个相机和其他产品的支持,实际上使它们过时了。他们还多次提高了我的订阅费,尽管特别告诉我,一旦我锁定价格,就永远不会增加。 他们在其产品上宣传终身保修,但当您实际提出保修索赔时,他们突然引入了据称会使保修失效的附加条件。这些排除条款并未在其网站或服务条款中明确披露。 他们的客户服务充其量只是平庸。代表们很有礼貌,但他们很少有解决问题的权力。一次又一次,我被告知有些事情“不能做”,但当我与经理交谈时,他立即说可以。每一次这都是一个令人筋疲力尽且令人沮丧的过程。 我不能向任何人推荐 Cove。根据我的经验,您最好直接购买 Eufy 系统,因为这本质上是他们所依赖的硬件。我认为为 Cove 的服务或生态系统付费没有任何有意义的价值。
Sun li, We're sorry to hear about your experience. We'd like the opportunity to review your concerns and have a supervisor assist you directly. Please reply to our request for additional information so we can locate your account and investigate the issues you mentioned. Once we receive your response, a supervisor will review your case and follow up with you as soon as possible.
优质、专业、高效的服务!!!
我们的支持代理能够帮助我们解决问题,并提出了一个更适合我们的新解决方案。我们感谢他花时间帮助我们!
Jessie, we're glad our support agent was able to resolve your issue and find an even better solution for your needs. We appreciate your kind words and thank you for choosing Cove!
阿德里安非常乐于助人,并确保一切正常!
出色的设备和出色的客户支持。 安装承包商也做得很好。
共 203 条符合条件的评价