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Cove

203 条评价

4.6203 条评价
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关于 Cove

数据更新
网站
covesmart.com
分类
家庭服务
所在地
United States · Draper
状态
待认证
近 12 个月
203 条评价
差评回复率
100%(20/20 条)
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Cove靠谱吗?

Cove(covesmart.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 203 条用户评价,属于家庭服务分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-12。

用户怎么说

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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·

首次用户

第一次使用,到目前为止一切都很好。需要一个额外的室内摄像机,并得到了我需要的东西

Cove 回复2026-07-27

customer, we're glad to hear your experience has been great so far and that you were able to get the additional indoor camera you needed. We appreciate your support and look forward to serving you in the future!

S
Steven Bengochea美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·

很大的帮助和优质的服务

好吧,我非常兴奋地完成了我的 Cove 升级设置并连接了门窗,以至于我忘记将烟雾/二氧化碳探测器和钥匙工厂添加到系统中,所以我不得不回电,马克快速帮助我,仔细检查我的系统,并向我发送了一份操作指南,以防万一。我在 Cove 工作了很长时间,我喜欢这里的安全服务和客户服务,一流的,非常乐于助人,并且能够快速解决问题。

Cove 回复2026-07-27

Steven, we're glad Mark was able to quickly help you add your smoke and CO detectors and key fobs, double-check your system, and provide a helpful guide. We truly appreciate your continued support and are grateful to have you as a long-time customer!

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Jason美国 · 写过 1 条评价 · 体验于 2026-07-23 ·

阿德里安(Adrian)很好相处,而且非常……

阿德里安很好相处,而且知识渊博。花时间检查每个传感器,确保每个传感器都正常工作,并且自交换连接以来每个传感器都发送回强烈的信号。没有人花时间和我们一起完成这项工作。他还花时间向我们介绍了如何添加和删除传感器的应用程序。希望如果我需要再次打电话并获得支持,我很幸运能够再次找到阿德里安。

Cove 回复2026-07-27

Jason, we're so pleased to hear Adrian took the time to thoroughly check each sensor, ensure everything was working properly, and walk you through the app. We'll be sure to share your kind words with him. We truly appreciate your support!

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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-16 ·

服务代表让我的担忧变得重要......

服务代表强调了我的担忧并纠正了问题

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Christopher Zeppa c/o Richard美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-24 ·

极好的支持

代理很棒...回答了我所有的问题以及更多。 快速解决问题。

Cove 回复2026-07-27

Christopher, we're glad our agent was able to answer all your questions and resolve your issues quickly. We appreciate your feedback and your support!

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G美国 · 写过 1 条评价 · 体验于 2026-07-24 ·

我差点取消购买的设备,因为……

由于广告中的安装之间存在美元差异,我几乎取消了购买的设备,但托马斯向我指出了如何直接从他们的网站上实际预订安装,现在实际的安装价格与广告中的完全一样。

Cove 回复2026-07-27

G, we're glad Thomas was able to help you find the correct installation booking process and ensure you received the advertised installation price. We appreciate your feedback and are happy everything worked out!

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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·

他们试图帮助我解决一切问题

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tony karras美国 · 写过 1 条评价 · 体验于 2026-07-23 ·

他非常有帮助地回答了我的问题。

他非常乐于回答我的问题

N
Norman Skinker美国 · 写过 1 条评价 · 体验于 2026-07-23 ·

代表会花时间与您一起仔细解释事情,以便您能够理解

我需要断开两个摄像头的连接,因为它们无法工作。他们是太阳能相机,一位绅士帮助我慢慢地并且非常有耐心,我认为马克就是这样。

Cove 回复2026-07-27

Norman, we're glad Mark was able to patiently walk you through disconnecting your solar cameras and make the process easy to understand. We'll be sure to share your feedback with him. Thanks again for choosing us!

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customerRaynard Davis美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-22 ·

他出色地解释了……

他出色地解释了该做什么。

G
Gary美国 · 写过 1 条评价 · 体验于 2026-07-21 ·

优秀的客户服务

快速回答了所有问题并解决了我遇到的设置问题,令我 100% 满意。

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Juan Dominguez美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-21 ·

该系统如何工作以及为什么

技术人员很专业,也很有耐心。

A
Angel M.美国 · 写过 2 条评价 · 体验于 2026-07-22 ·

Mark S 提供了卓越、专业的帮助

马克·S. 非常乐于助人,而且似乎很珍惜我的时间。他专业地指导我完成触摸屏重置和蜂窝连接测试。只花了几分钟,我的系统连接就恢复了。

Cove 回复2026-07-27

Angel, we're glad Mark S. was able to quickly restore your system connection and provide the professional, efficient support you deserved. We'll be sure to share your kind words with him. We appreciate your support!

M
MAUREEN ANTKOWIAK美国 · 写过 4 条评价 · 体验于 2026-07-21 ·

玛丽亚为我做了多么伟大的工作啊……

玛丽亚已经两次为我做了多么出色的工作啊。她经验丰富,当我不喜欢其他服务协调员的答案时,我总是要求玛丽亚,她总是提供解决方案。 再次感谢玛丽亚,真诚的莫琳

Cove 回复2026-07-22

Maureen, we're delighted to hear that Maria has consistently provided you with the knowledgeable and dependable support you've come to trust. It's incredibly rewarding to know that her experience and dedication have made such a positive impact on your experience. We'll be sure to share your kind words with Maria—she'll truly appreciate your recognition. Thank you for your continued trust in Cove, and we're always here whenever you need us!

A
Albert Garner · 写过 2 条评价 · 体验于 2026-07-19 ·

我感觉被骗了

我感觉被敲诈了,有人告诉我,我要旅行,而你的设备出现故障,我必须在周末旅行,从技术上来说,直到一周后,我才可以旅行,我问迈克我是否会得到那段时间的报销,他被告知不会,我已经在布林克斯工作了 13 年,所以我要求取消。上个月我还要求取消,并被收取了每月付款,现在被告知我将被收取到11月,我今天2026年7月20日才签署了远程签名文件,之前没有要求续订

Cove 回复2026-07-21

Albert, we're sorry to hear about your experience and understand your frustration. We'd like the opportunity to review your concerns regarding the equipment issue, billing, and your cancellation request. Please reply to our request for additional information so we can locate your account and have a supervisor review your case. We'll investigate everything you've shared and follow up with you directly.

J
Jennifer Breeman · 写过 1 条评价 · 体验于 2026-07-21 ·

多米尼克太棒了

多米尼克(Dominick)非常擅长帮助我快速解决问题。我也很喜欢我的 Cove 系统,不会用它来换取其他任何东西。

Cove 回复2026-07-22

Jennifer, we're thrilled to hear that Dominick was able to resolve your issue quickly and provide you with a great support experience. It's especially wonderful to know how much you love your Cove system—that truly means a lot to us! We'll be sure to share your kind words with Dominick. Thank you for being a valued customer, and we're always here if you need anything in the future!

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Brandon Todd美国 · 写过 1 条评价 · 体验于 2026-07-21 ·

约瑟夫很快回答了我的问题……

约瑟夫很快回答了我的问题,而且很友善。

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Dominate Lash美国 · 写过 1 条评价 · 体验于 2026-07-21 ·

非常包容

非常随和。在询问后几乎立即帮助解决了我的问题。感谢约瑟夫和科夫给我们带来了如此非凡的体验和员工。

Cove 回复2026-07-22

Dominate, we're delighted to hear that Joseph was so accommodating and able to resolve your issue almost immediately. Providing prompt and exceptional service is what we strive for, and we're thrilled you had such a phenomenal experience. We'll be sure to share your kind words with Joseph and the rest of the team. Thank you for choosing Cove—we're always here whenever you need us!

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Lois Calamia美国 · 写过 2 条评价 · 体验于 2026-07-21 ·

很棒的客户服务!

我很感谢真人对我的问题的快速答复! 对警报的响应时间也一直非常快,并且该人员会一直在线,直到问题得到解决。 它让我内心非常平静。

Cove 回复2026-07-22

Lois, we're so glad to hear that you've had a great experience with our customer service team. Providing prompt support from a real person and responding quickly to alarms are top priorities for us. It's especially rewarding to know that our team's commitment to staying with you until everything is resolved gives you peace of mind. Thank you for trusting Cove—we truly appreciate your support and are always here whenever you need us!

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Patricia Sievers美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·

COVE 始终为您服务……

COVE 始终为您服务,代表知识渊博。