托马斯很棒,带我经历了……
托马斯很棒,他带我完成了整个设置,使新系统变得非常容易。
Cove(covesmart.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 203 条用户评价,属于家庭服务分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-12。
托马斯很棒,他带我完成了整个设置,使新系统变得非常容易。
约瑟夫在帮助我解决问题方面非常棒。
Abel, we're glad Joseph was able to help troubleshoot your issue and provide the support you needed. We truly appreciate your feedback and your support!
对代表的耐心表示赞赏。
客户服务代理 Rica 很高兴与您合作。曾两次打电话询问系统升级事宜。里卡两次接听了我的电话,而且两次都很出色。她以正确的意图和对客户有利的方式倾听和回答问题。 Rica 是一位出色的服务代理人,这在当今的商业世界中很难找到。 最好的问候, 克里斯
当我第一次开始使用 Cove 时,客户服务非常棒,但在过去 6 个月左右的时间里,情况出现了巨大的下降。至少可以说非常令人沮丧。尤其是当它与您房屋的安全一样重要时。
Lisa, we're truly sorry to hear we've let you down, especially when it comes to something as important as your home's security. We want to make this right, and a supervisor will be reaching out to you as soon as possible to discuss your concerns and help find a resolution.
Niljean 知识渊博、耐心且友善。他准确地解释了要做什么,并验证了我帐户上的所有内容以确保其准确。出色的客户服务和沟通技巧
Corinna, we're so glad to hear Niljean provided knowledgeable, patient, and kind service while ensuring everything on your account was accurate. We'll be sure to share your kind words with him. We truly appreciate your support!
非常有帮助,对我和我所有的问题都非常耐心。
该系统本身非常令人沮丧。集线器经常断开连接,导致系统不可靠,门/窗传感器中的电池只能维持几个月就需要更换。我期望安全系统能够让人安心,但它需要持续的关注和维护。 然而,最糟糕的部分是客户服务。我曾三次尝试取消服务,但 COVE 仍继续尝试从我的信用卡扣款。取消过程不必要地困难,而且在多次请求结束服务后我仍然必须处理未经授权的计费尝试,这是不可接受的。 由于设备不可靠、频繁更换电池以及糟糕的取消体验,我绝对不会推荐 COVE Security。
Ladonna, we're truly sorry for your experience and sincerely apologize for the frustration you've faced with both your system and the cancellation process. Your concerns are important to us, and a supervisor will be reaching out to you as soon as possible to review your account and help resolve this matter. Thank you for bringing this to our attention.
米什太棒了!开门见山,服务快捷!如果我能说话的话。 R(罗密欧)上次帮助了我,他也很棒!
Deliliah, we're thrilled to hear you've had two great experiences with Mish and Romeo. We'll be sure to share your recognition with both of them. We truly appreciate your support and look forward to continuing to serve you!
代表知识渊博且耐心
尼尔吉恩反应敏捷。她理解了我的问题并确保它得到解决。太感谢了。
多米尼克帮助我将触摸屏快速连接到我的集线器,没有任何问题
迈克尔为我们提供了完美的帮助 谢谢你
我需要它得到服务,并且由一个写得清晰专业并且考虑到沟通方式或多或少及时的人提供
我在 Cove 工作了三年多了。我与他们遇到的一些问题,他们都得到了令我满意的解决。今天与我交谈的代表非常友好、耐心且知识渊博。我希望呼叫中心不外包到海外,因为与代表沟通可能相当困难。但是,我知道这有助于降低成本。如果您让我可以选择每月支付更多费用来与美国代表交谈,我会的。
Curt, thank you for being a loyal Cove customer for over three years! We're glad to hear our team was able to resolve your concerns and provide friendly, knowledgeable support. We also appreciate your honest feedback and will be sure to share it with our team. Thank you for your continued trust!
我们已经使用 Cove 4 年多了,并且非常喜欢它。我们今天打电话询问升级我们的安全系统的事宜。该代表知识渊博,乐于助人。优质的产品和卓越的客户服务!
Melia, Thank you for being a loyal Cove customer for over four years! We're thrilled to hear you love your system and that our team provided knowledgeable and helpful service during your upgrade inquiry. We truly appreciate your kind words and continued support!
Niljean 很有耐心,乐于助人。很有帮助!
托马斯非常友好、专业且耐心地指导我安装新的 Cove 门铃摄像头。他有条不紊地指导我完成每一步。感谢托马斯的出色指导和指导!
共 203 条符合条件的评价