Hi Sarah,
感谢您分享反馈和建议!我们非常重视客户的意见,因为这帮助我们改进并提供最佳体验。我们的团队在制作高质量拼图方面付出了巨大努力,但我们理解您的担忧,并一定会在将来改进时考虑您的想法。如果您需要我们提供具体帮助,请随时联系[email protected]。我们在这里帮助您并确保您的满意!
Hi Dana,
感谢您分享您的经历,对于处理您的订单延误,我们深表歉意。我们完全理解您对追踪信息未能反映进展的沮丧,对于由此造成的不便,我们深表歉意。
我们努力为客户提供及时准确的更新,但在您的案例中显然没有做到。请放心,我们正在积极与我们的物流合作伙伴调查此问题,以了解出了什么差错并确保尽快解决。
如果您还没有联系,请联系我们的客服团队[email protected],我们将很乐意为您提供进一步帮助,包括提供更新的追踪状态或探索其他解决方案以确保您的订单及时送达。
感谢您的耐心,我们深深感谢您的理解,我们正在努力解决此事。
Hi Colin,
感谢您分享反馈。我们真诚地抱歉听到您在订单的包装和运输方面遇到的问题。我们理解收到损坏的产品一定很令人失望,尤其是当它 intended as a gift for Christmas. 这肯定不是我们要提供的体验,对于由此造成的任何沮丧,我们深表歉意。
关于运输延误,我们理解及时送达的重要性,尤其是在节日期间。我们很遗憾没有达到您的期望,也没有就潜在延误提供足够的沟通。我们正在积极审查我们的流程,以改善运输时间并在将来更好地通知客户。
我们很乐意为您解决这个问题。请联系我们的客服团队[email protected],提供您的订单详情,我们将协助解决,无论是换货、退款还是进一步支持。
我们非常感谢您的反馈,因为这帮助我们改进,我们希望有机会恢复您对我们品牌的信心。
Bad experience. I am sorry to say that I had the same experience as the previous reviewers. The purchase has not arrived yet. Bought it as a Christmas gift. No reply to emails. There is no other communication channel. There are no options to cancel the order and get a refund. It is difficult to read all these responses from CraftHub when there is no "dedicated customer service" to respond and take responsibility. I hope to receive a real answer soon.
Crafthub 回复2024-12-24
Hi Malena,
感谢您抽出时间分享反馈,对于由此带来的挫败感,我真诚道歉。我们理解期望落空是多么令人失望,尤其是在假期期间。
请您相信,我们非常重视您的关切。我们致力于提供优质的客户服务和高质量产品,显然这次未能达到您的期望。
对于沟通不足及由此造成的任何不便,我深表歉意。我们的团队正在调查您的订单,将尽快向您更新进展。如果您想进一步沟通或解决问题,请随时联系我们的专属客服团队 [email protected]。我们承诺将妥善解决此事。
再次感谢您的反馈,对于您的体验我们深感抱歉。期待能继续为您服务并确保问题得到圆满解决。
All was well until my parcel was supposedly delivered
I contacted them to say it was not delivered to my address and that the proof of delivery picture was not my address, I was asked to provide proof it wasn't delivered!!!
Do you want a picture of my door with no parcel at it or CCTV of nothing being delivered for the the last 24 hours!!
I was then told it's my responsibility to open a dispute with the delivery company even though I had paid the extra for insurance to cover such issues.
Customer service is non existent other than some AI basic responses.
I'm sure the product is great if it actually arrives at your address but as I can't prove that I guess it's just another scam company trying their luck saying items have been delivered.
**Response to the automated reply from crafthub**
I have been talking to your support team which quite frankly have been worse than useless as the parcel has been " delivered"
And they refuse to deal with the delivery company as supposedly this is my responsibility now.
If you are going to leave a response please do the decent thing and actually make it relevant to my review and not an automated response although I don't know why I expect anything different based on the support I have received so far.
By far just another scam with no communication I ordered on the 5th and still haven’t gotten an update on my shipping. I’d rather just have my money back and I’ve emailed them twice, messaged them on instagram, and put in a support ticket a week ago. Don’t recommend. Thx for the Christmas gift “idea”. Oh yeah and they charge shipping highly do not recommend
Crafthub 回复2024-12-17
Hi Anthony,
感谢您向我们分享反馈。对于您的经历我们深感抱歉,我们完全理解这种情况一定让您非常失望,尤其是考虑到您的订单具有时效性。对于由此带来的任何困扰,我们诚挚道歉。
我们非常重视客户的关切,显然我们在沟通和您应得的服务水平上有所欠缺。我们承诺尽快解决此问题。
针对您的担忧,我们可以确认您的订单正在运送中,我们将与物流团队核实最新进展。请随时通过 [email protected] 联系我们,提供您的订单详情,我们将尽一切努力加快处理进度。
再次为给您带来的不便深表歉意,感谢您在此期间的耐心。我们期待尽快为您解决问题。