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金钱与保险

DBS Bank

203 条评价

1.5203 条评价
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关于 DBS Bank

数据更新
网站
dbs.com
分类
金钱与保险
所在地
新加坡
状态
待认证
近 12 个月
45 条评价
差评回复率
0%（0/178 条）
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dbs.com

商家自述

DBS Bank is a multinational banking and financial services corporation headquartered in Marina Bay Financial Centre Tower 3 Marina Bay, Singapore.

DBS Bank靠谱吗？

DBS Bank（dbs.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 203 条用户评价，属于金钱与保险分类，口碑较差。85% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-10-24。

评价综述

AI 生成

Most reviewers were let down by their overall banking experience. Customers frequently complained about very poor customer service, extremely long delays, and completely unhelpful responses from the staff when trying to resolve urgent banking matters. People also experienced highly frustrating problems with unexpected account freezes, prolonged difficulties closing bank accounts, and unexpected recurring monthly fees. Though some reviewers were happy with specific branch staff members who provided friendly assistance and excellent service during their visits, consumers noted that digital platforms remain difficult to navigate. Reviewers also stated that international wire transfers and foreign remittances took an unreasonable amount of time to process successfully.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

jun jun新加坡 · 写过 1 条评价 · 体验于 2025-10-13 ·

Worst customer service experience

I submitted a request to increase my credit card's limit and provided all the necessary documents on September 26th. The website states a review period of 10 working days, but it has been much longer than that, and as of today, I have still received no response or update from the bank. Furthermore, trying to get help via the Digibot is pointless, as the stated response time for a single message is a minimum of 3-5 days. For a simple matter like a credit limit review to take this long in this day and age is unacceptable. This is an extremely disappointing level of service, especially coming from Singapore's largest local bank. I am truly speechless at the inefficiency.

Iman Wong新加坡 · 写过 1 条评价 · 体验于 2025-10-11 ·

SCAM ISSUE

I was at DBS bank at Plaza Sing on 11 Oct 2025. I got scam issues with my debit card. I met Amandah Chan. My intention was just to highlight to her that I did not rec'd any messages from them that someone is stealing from my account. At the same time, I need to get a new debit card for replacement. She listened to me attentively and running over my babk statements. She is very manner, very experience and alert which makes me very comfortable. After photocopying all my statements, she will try to put up a claim for me (something like that) to the higher authority but successful or not is unsure. I felt so touched that she wanted to help me further. Lastly I just told whatever the result is, I will accept it. I keep thanking her for going beyond for what she is doing. One thing for sure, DBS trains their staff very well. Keep up the good work. 👍👍

Medequip Service North印度 · 写过 1 条评价 · 体验于 2025-09-09 ·

Non cooperative employee in C.R.Park branch New Delhi.

Very disappointed and unproffetional or non cooperative employee in CR Park Delhi Branch. There is no any facility to drop cheque through out side ATM. only inside the bank cheque drop bank available and employee not get the permision to drop after closing time. this is very unprofessional and sad for business Account.

Sa M新加坡 · 写过 1 条评价 · 体验于 2025-08-20 ·

Antiquated Antediluvian Internet Banking and Worst Customer Service

DBS advertising with the slogan 'live more, bank less' proved just yesterday how much they care of the ordinary savings account holder. The client is just a nuisance. It's absolutely confusing to find a service on their internet banking (no proper 'keyword' search), impossible to find assistance, related topics are not interlinked to each other. Searching help from the 1-800 customer service even worse: it is impossible, there is not even an option to talk to an operator. Why should DBS waste resources talking to ordinary account holders below treasurer status. It took close to 5 hours including a trip to the bank, to terminate one single recurring remittance from my account - Is this 'live more, bank less' ?- Can this be the "Best Bank in Asia" ? DBS - digitalization should assist to make things easier, not complicate our lives, by digitally transfer us from one computer voice to the next - and after hours of waiting, to direct us to physically go to the branch to write in handwriting a request to terminate ONE simple transaction. It's 2025!

sunda爱尔兰 · 写过 2 条评价 · 体验于 2025-07-02 ·

It is not a good idea to open NRI or…

It is not a good idea to open NRI or NRO accounts with this bank. If you are living outside India, it can take a very long time to change your phone number or activate your accounts. I opened my accounts more than five months ago,no success yet to get my phone number changed - this no access to bank app.

Kenny Quah新加坡 · 写过 1 条评价 · 体验于 2025-06-24 ·

Worst Customer Service Hotline in the world

Your customer service hotline is the worst in the world. It is a merry go round. And it is impossible to speak to an officer. Other banks are miles better. And in reading the reviews I am not the only one that is frustrated. I am going to transfer all my funds to my other banking account from other banks. Service has gone from acceptable to disgusting!

Mavis Goh新加坡 · 写过 1 条评价 · 体验于 2025-06-13 ·

there are no flexibility and…

there are no flexibility and appreciation for long-term loyalty that I have experienced as a customer of your bank for the past 20 over years. Over this time, it has been my consistent experience that the bank readily applies fees for late payments, annual charges, and other opportunities to bill customers, without demonstrating a corresponding understanding of a long-standing relationship. Unfortunately, I must state that I have never had a truly pleasant customer experience with your institution during these past two decades.

Kelvin Chia新加坡 · 写过 1 条评价 · 体验于 2025-05-30 ·

I needed a replacement card after…

I needed a replacement card after having unauthorized transcation to my account. On 30th May I was informed that the process would take 3-5 working days, but after 5 working days, I still hadn't received my card. After calling, I was directed to another hotline, which threw me to an unhelpful automated hotline. The anxiety and inconvenience I experienced during period is not pleasant. DBS should improve its security and expedite the card replacement process faster for those type of case. The lady that was doing the card replacement is not professional and lack of empathy. Couldn't even get the name and she hung out my call.

A
Arcticfox马来西亚 · 写过 33 条评价 · 体验于 2025-06-06 ·

Couldn't Care Less Attitude.

Couldn't Care Less Attitude. Impossible to contact them from abroad. Zero human interaction & when using their amateurish automated telephone service it's useless. I waited 5 days for a "Call Back" woman phoned me this morning, said, "It's not a very clear line" hung up and didn't ring back. How disgusting! FOLLOWING THIS REVIEW I RECEIVED A PHONE CALL FROM A SENIOR CUSTOMER SERVICE ADVISOR AND WAS GIVEN A DIRECT LINE TO HIM. FAIR PLAY.

a
alain leneveu法国 · 写过 9 条评价 · 体验于 2025-05-23 ·

From one of the best to one of the worse

Was a client during more than 25 years, went from one the best to one of the most frustrating bank. You simply don't get any support, only DBS digit boot idiocies for a 6 years old kid. You spend hours on the website to go nowhere at the end...communication is a complete disaster, when you get and answer by chance, it doesn't answer to your question at all but explain you like a kid what you should do...and ending up go nowhere again. I gave up ! Goodbye DBS, you broke my heart...

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