DJI（dji.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 621 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：46% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 91% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help. The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。They use to be terrible but are fantastic now. Very impressed with the care that was shown and the quickness.
Hi, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing better service in the future. Please feel free to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
Great products and especially great support and repair services. (Quick and hood solutions)
Hi, Christine. We are grateful for sharing your experience with our support team and service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
Awesome products, I have the mini 4 pro, 100% recommended!
Hello, there. Thank you for your positive review. It is inspiring and enlightening to have your affirmation. We will keep this in mind and strive better in the future. Please let us know if you have any questions.
Some of the best customer service out there! It is only available for certain times, the level of support received was insane. Many people rated this website and manufacturer to be terrible, but I would definitely recommend this website. My Customer supporter was Jer and it was a great experience to have some questions answered.
We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI.
My experience with DJI PORTUGAL costumer service is horrible. My drone was damaged after an emergency landing caused by the app. The batteries were full, and after about 20 seconds of being in the air, a warning appears saying that it will land. The problem is that he didn't let it control and the drone ended up crashing. After several attempts, they just say they don't accept the warranty because the arm is broken. But the arm broke due to an error in the application itself. How do they not take responsibility for the damage? I've been at this for 2 months...They asked to send the recording, and they didn't respond to that.
Hello, there. We're sorry to hear about this unpleasant experience. To better assist you, may we confirm the serial number of your aircraft and your active case number? We look forward to hearing from you soon. Update: Thank you for replying back. As per checking, there is no ongoing case in our system. May we know if you contacted the local dealer previously? We recommend that you send the drone back to our official repair center, please fill out the online repair request on our official web and send the drone back https://repair.dji.com/repair/index. Data analysis can be processed as long as the drone is within the warranty period and the corresponding offer will be provided based on the analysis result. Thank you.
I have recently purchased the DJI Mini 3 Pro Fly More kit through DJI. I was impressed with the quick postage and order updates. I then returned to their website and purchased a filter set and a rubber wrap for the drone to keep the propellers safe in transport. Highly recommend buying directly through DJI. The Mini 3 Pro is a fantastic drone!
Thank you for your recent purchase and we are grateful for sharing your experience with our service. Please feel free to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
Love DJI and love the products. A superfan. But the supply chain in UK sucks - you cannot cancel an order a matter of hours after it is placed. So it gets delivered - Support team insist on using UPS to return drones and yet UPS explicitly do not allow lithium batteries. - support team ask you to peel all stickers off and send. So DJI knowingly sends parcels which risk the UPS cargo plane from chance of fire - in reality UPS x ray the goods and return to sender. So for me i am on third attempt to send. Same instructions. Peel off stickers and send. Rather pointless. And also dangerous - the customs information on the label is deliberately misleading. Stating the item is broken and of no value. In fact it is a £1000 new drone Pretty amateur for a corporate behemoth the size of DJI and super frustrating as a customer
Hello, there. Sorry for the inconvenience. To better help you and improve the service process, would you please tell us your case number or other reference numbers? For example, email address or phone number. We will forward it to our related teams. Update: Thank you for getting back to us. Our team had contacted you via email and we will keep following your case, please rest assured.
Bought a mini3 drone with screen remote and 3 batteries. One battery won't charge above 50%. I have great difficulty trying to get in touch with customer service before warranty is up at end of Dec 23. I have emailed and made contact with their bots but to no avail. 3 weeks on still not resolved, was promised a label to return the item but to date nothing has happened.
Hi Martin, apologies for reading about this feedback and for any inconvenience caused. May I know if you could provide us the ticket/ case number, if any? We will help you to further investigate with our relevant team to improve our service. Looking forward to your reply! Update 1: Sorry for the inconvenience. May we know how did you send the emails to our support? Besides submitting on the website, you can email us by entering [email protected]. Or you can create an online repair service request here: https://repair.dji.com/us/repair/index Please tell us your email address so that we can confirm with our teams. Thank you. Update 2: Hi there, after checking we found our relevant team has arranged a shipping label for you to send back the battery on 2023/11/05, may I know have you received and sent back the battery? Thanks.
I have had a bunch of dealings with DJI, mostly around self inflicted issues. I destroyed my Mavic 3 after running into a fence, and when I tried to find cheap replacement parts they weren't cheap at all. I contacted DJI, sent my drone to them and within 24 hours and an expectation of haviong to buy a whole new one, I received a quote of around $300. A further 24 hours later, they had sent me a new drone for the cost of the service. I could not believe how awesome the service was. Parts and labour were a 10th of what I was going to pay for third party parts alone, and I was back flying 3 days after my crash. Yesterday I ordered a new Mini 4 Pro for one of my kids. It shipped from Melbourne to Sydney, and I received it less than 24 hours later. Theres a few bad customer service reviews here, but DJI have literally been the BEST company I worked.
We appreciate your time sharing your experience with our service, Paul. Rest assured that we will keeping providing better service in the future. Please feel free to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
Very impressed with the smooth setup of the Mini Pro 4. Academy videos are very well made and even the English translations work pretty well.
Thanks for your feedback, Robert. Feel free to reach out at any time for any inquiries you might have. We're always here to help. Thank you for choosing DJI.
I have been a DJI customer since 2017 when I purchased the Mavic Pro Platinum which I still have. I recently purchased a mini 3 Pro with a remote that has a screen. First I was disappointed with it being made out of plastic, which my Mavic platinum was not. Then there is the issue with the remote for the Mini 3 Pro did not come with any chargers or way to charge the remote. I don't understand how that can even happen. This product is useless if I can't charge the remote. How can a company sell a product without a way to charge it? I even purchased a charging station for this drone which only has a USB connector and since there is no connection like that on the cord that came with the mini 3 pro, it won't work with this charging station. I have a school project that I am working on for which time is of the essence and instead of spending my time working on the actual school project now I have to figure out why, one of the most expensive camera equipment I have in my arsenal, I have no way to charge. I'm just really disappointed and I've been let down because I feel cutting corners is more important to the company than customer satisfaction. How am I supposed to recommend anything DJI to my colleagues when they couldn't even provide me with a charger to charge their expensive product made out of plastic?
Hi, Jeffrey Gray Vaughan. We are sorry to read about this feedback and for any inconvenience caused. Please be advised that the aircraft and charging hub can be charged with USB-C mobile device chargers that are generally available on the market. The DJI Mini 3 Pro supports PD fast charge protocol chargers; the Intelligent Flight Battery supports 37W chargers; and the Intelligent Flight Battery Plus supports 58W chargers. The actual charging duration is related to the max charging power of the charger being used. It is recommended to use a 5 V/3 A charger (PD charger) or 5 V/2 A for charging. Tips: Given the wide variety of chargers on the market, a small number of them may not be compatible. If some chargers cannot be used, please use another charger and USB-C cable and try again. It is recommended to purchase the DJI 30W USB-C Charger for fast charging at 30W power. It only takes 64 minutes to fully charge a DJI Mini 3 Pro Intelligent Flight Battery. You can click: https://store.dji.com/product/dji-30w-usb-c-charger to enter the purchase page.
Always been a great company for customer support when you need it. I have owned a fair few units from the Mavic to the mini 3 pro and always been wanting more. Amazing products that do what they say, and always helpful customer service if something does happen.
We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI.
Fantastic service. I used the insurance i had with DJI having accidentally damaged the drone. Completed a simple form, they sent a UPS label and dropped it at the local shop. The replacement drone arrived before I sent mine back. They put a hold on some money on the credit card for their security which is fair enough. Money released back a day after I sent it. Received a courtesy call form them too to say all good. Really really impressive.
Hi, Daniel. We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
Purchased as a gift for my partner and he really loves it! No complaints so far - he is only ever wowed by its capacities!
Hello Gess Lu, thank you for the positive review here. We are glad that you had a pleasant experience with the DJI Product you've recently purchased. Should you have any questions, please feel free to contact us.
I recently lost my drone, due to a malfunction. I was devastated and searched everywhere for it. Got in touch with dji, and the customer service was excellent. They took the flight data for analysis, and got straight back to me. As it was accidental, they sorted a replacement.
Hello, Gary Clarke. We appreciate you taking the time to share your experience with our service. Rest assured that we will continue to strive to provide better service in the future. Please contact us if you have any DJI-related concerns. Thank you, and have a wonderful day!
Very happy with DJI Europe, I crashed my drone a few months ago and since it's one of the first made models there arent any parts for sale online. But after reaching out to DJI they helped me and offered to repair my drone for a small fee. When I received it back it looked brand new again. Excellent service provided.
Hello Joe, we are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI.
On my Holliday in Bulgarian my drone crashes. Contact DJI because I have the refresh program. They deliverd a new drone in my hotel. I can send back my broken drone when I am back in the Netherlands. Great service 👍🏻👍🏻👍🏻👍🏻
Hello, there. Thank you for the positive reviews here. We are glad that you had a pleasant experience about our after-sales services. Should you have any questions, please feel free to contact us.
If I could give no stars I would. They have had £2878 of my savings and so far emails I've sent have bounced back into my inbox and now they have lost my order details and say they haven't any record of the money I have sent although my bank have assures me that they have received it. I am very upset. Today the 25th August I have received a phone call from a very helpful lady from DJI who apologised for the trouble I had been experiencing and assured me that they had received my emails and that they would sort everything outn to hopefully dispatch my drone on 29th August. I really appeciate her contacting and reassuring me.
Hi! We appreciate you getting in touch. We are sorry to hear about this, and I am positive that this is not what we hoped our customers would experience. Please allow us to further investigate this matter. We have sent a request for details on the mentioned issue. Thank you! Update: Thank you for your update. Hearing your case has been handled and taken care of by our teams, we feel released. However, should you have any questions later, please feel free to talk. If you don't mind, you can send us the reference number as well. We will keep an eye on your case also.
I recently had a fantastic experience with DJI's customer service team, and I am delighted to share my positive experience here. I encountered an issue with my DJI Mini 3 Pro, and the customer service team went above and beyond to provide me with a swift and satisfactory solution. From the moment I reached out to DJI, their response time was impressively fast. Within just two days of reporting my issue, I received a prompt and helpful response from their customer service team. This level of responsiveness immediately made me feel valued as a customer. Not only did the team respond quickly, but they also demonstrated a high level of professionalism and knowledge. They were genuinely attentive and took the time to understand the problem I was facing with my DJI Mini 3 Pro. Their expertise and willingness to assist were evident throughout our communication. What impressed me the most was that the customer service team provided me with a practical solution that effectively resolved my issue. They guided me through the necessary steps to rectify the problem, and their instructions were clear and easy to follow. I truly appreciate their dedication to ensuring a positive customer experience. The exceptional service I received from DJI's customer service team has reaffirmed my trust and loyalty to the brand. Their commitment to resolving my issue swiftly and effectively has left a lasting impression on me. I can confidently say that DJI values their customers and is dedicated to providing top-notch support. I highly recommend DJI to anyone in need of reliable drone products and outstanding customer service. Their efficient response time, knowledgeable staff, and commitment to customer satisfaction are truly commendable. Thank you, DJI, for your exceptional support and for turning my issue into a positive experience.
HI! We appreciate your compliments towards DJI. This truly is heartwarming, and we will continue to provide the best customer service experience that we can. We appreciate you always choosing DJI!
DJI Chermside Brisbane just gave me possibly the best customer service I have ever received. Lachlan replaced my drone + controller + battery, set it all up for me and packed in my fly more bag while i had something to eat. He said I was ready to fly when i returned to pickup my drone.
Hello, there. Thank you for your feedback here. We are glad to hear that you have a pleasant experience with our services. We also hope you can enjoy your flights. If you have any questions, please feel free to contact us.
共 621 条符合条件的评价
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