EaseFab creates expert multimedia software applications that help consumers simply access, transfer and share their digital contents across different devices that range from PC, Mac, tablets, smartphones, to HD media players, game consoles, and home theaters. Also we provide data recovery solution to help users to get their personal, business data recovered. We have never-ending passion for digital technology as well as patience for suggestion and criticism from each of our customers.
I've been using their software for a number of years now.
I've been using their software for years and have found it very useful. They continue to provide prompt Tech Support and I would recommend it without hesitation.
It is very simple to use, (no complicated learning curve to get past). It just works.
Specifically: For my needs it is the only software I've found that recognizes the TiVo file type and converts it to either .mp4 or .mkv for editing.
If you download a video and just want the music, it will convert an .mp4 to an mp3. saving a ton of space.
Just an awful experience from day one, all issues which are ongoing after about 1 month from purchase. Instead of providing a refund after a matter of day's requesting it. I just get the T&C, as a reply, outlining's which are not as clear as the hype and glist they brandish in bold at point of sale. Pointing to their term that if the product is wrong they reserve the right to upgrade it to a product that works. Even after this their software did and does not work as of writting this review for me. They ask you to spend hours waitting for the software to run, burn and damage your blu-ray discs to get a log created. The argument that you get a trail of a few minutes to a full funtion version before buying, is irrelevant as for me the files are longer than that and only at the end of the attempted ripping does the software fail, and error message the task. When and on only 3 file copies to date, did rip they were only 50% of the title in length. I am not sure what the problem is, however, trying to get a refund appears IMPOSSIBLE! (Unless you go via your bank or credit card provider). Really upset and stressed with this from a very poor and despicable company. AVOID AT ALL COST!
UPDATE.
THE COMPANIES REPLY HERE STATES A REFUND WILL BE GIVEN. BUT THEY PRIVATELY CONTACTED ME NOW TO SAY ONLY IF REVIEW IS REMOVED (Words to that affect)! I will now just apply through my bank for refund and WILL not amend this review as I would have if refunded even after 3 times or more of requesting one!
EaseFab 回复2025-12-26
We’re very sorry to hear about your experience and the frustration with the refund process. That’s certainly not the experience we want our customers to have.
I found that our support team have tried their best to help you solve this issue, we're sorry we have not been able to provide you with the satisfactory answer you were hoping for.
I've requested the full refund for you. You will get your money back soon.
We’d like to review your case again and see how we can assist you further. Thank you for bringing this to our attention — your feedback helps us improve both our product and support experience.
The EaseFab Video Converter software is powerful and accurate
The EaseFab Video Converter software is intuitive and powerful. It easily converted our TIVO files to mp4 files. The Batch conversion feature allowed us to convert as many files as you wanted. The software is accurate and fast!
I contacted Tech support first regarding the trial version then for another reason once I purchased the software, they responded promptly and genuinely cared. Highly recommended this software. The software price was a tremendous value!
Product works simply and well, with active support
There's lot of free stuff out there, but Easefab just works AND their support actually gets back to you. I've so far used Video Converter and DVD Ripper. I converted some LARGE H264 to H265, the quality remained perfect. They just work simply and well.
Responsive customer support, great license policies
(Honest review here - no compensation offered or received for my comments...)
I had some proprietary codec issues when testing with the Free trial version. Got a response from customer support within 16 hours. Problem was that the codecs weren't included with my older OS version. Tried again on more current OS system and ProRes422HQ worked great. Ended up buying 5 licenses of Converter Ultimate since the software works on both my older and newer Macs, lifetime licenses are affordable, and everything installs and runs on the computer.
I purchased the EaseFab DVD Ripper based on the 3 minute sample trial. The great video quality and ease of use were it's top features in my opinion. The registration code did take a little over a day to arrive via email and I thought for a moment I may have been scammed. BUT NO - Shelley sent the code and apologized for the brief delay. Works great for a very reasonable price. Thank you!
Great Help from Customer Service helped me find my license code…
Shelley helped me find my license code after my account became corrupted and I had to create a new one without an account-specific code. I thanked her for the great service!!
Easefab lets my rip my old DVDs and Blu Rays to files on my hard drive. Then I can import them to Itunes and watch them on my Apple TV. I don't have to fumble with discs anymore. It's great software.
Contacted EaseFab support. Shelley and her team of engineers were very responsive. They fixed the technical issue and updated the software to include the fix! Excellent service. I'm very impressed by the support team's professionalism. Thanks.
Very fast customer service, they responded within 12 hours. They were nice enough to upgrade me to the lossless version because I bought the wrong one. So far the program works as expected.
Overall, a great purchasing experience. The product does exactly what I needed at a reasonable price and due to an issue of my own making, a quick email to technical support resolved the issue. Highly recommended.
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