A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
以上内容由商家自行提供，未经平台核实。EaseUS（easeus.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 805 条用户评价，属于电子与科技分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；近 12 个月新增 321 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Warren was of great help in restoring a broken hard disk. He created a new emergency disk to boot from because the previous disk created by easeus to do backup was not correct. However I had to pay for this assistance for a problem caused by the sofware itself. I don't find this correct.
EASEUS DATA RECOVERY WIZARD I was fortunate to be able to recover after the hard format Unfortunately, there is no branch office in Korea, so support and inquiries It's a shame that it's not easy to answer questions in English
Software does not work. When you use it it claims they can repair the damaged files but it doesn't. Website claims 30 day money back but they don't refund you. Stay away from this software. I think they purchased all these reviews.
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
I purchased the one month subscription one week ago and no matter what I tried, I could not record more than one minute of video. The free part that they offer is one minute of video and after I purchased one month of service the system did not switch over to the unlimited as they claim. I tried after one day, then two days with no success. I tried to contact support, it is virtually nonexistent. At best a waste of money, at worst they are scammers. I cancelled my subscription today, but it would not surprise me if they charged my credit card again next month. If I could give them a zero star I would, because that is what I received for my hard earned money, zero.
We sincerely apologize for the unpleasant experience you encountered while using our product. It appears that you have not utilized your license code to activate the product, resulting in it remaining in the free version. We regret any confusion this may have caused, as this is uncharacteristic of our standard practices. Our support team is available 24/7, and we have noted that our technical team reached out to you via email on February 27 with guidance to assist you in using the product. Please verify whether the email may have inadvertently arrived in your spam folder. Additionally, we have contacted you from another email address to further assist you in resolving the issue. Please check to see if you have received that communication.
I googled "How to clone or transfer a os for free," and easyus partition master popped up. Technically Google pointed me in the wrong direction,but to be fair you didn't advertise any prices before I downloaded and turned off S Mode on my laptop. Also to be fair you do have an awesome thing going on here but...1 star is deserved,sorry.
Thank you for contacting us and sharing your experience. We sincerely apologize for the inconvenience caused regarding the system transfer function in our product, which requires an additional payment. We understand the frustration this has caused, and we regret any confusion stemming from our pricing structure. Our objective is to provide our users with clear and transparent information, and it appears we have not met this standard in your case. We value your feedback and will take it into account as we enhance our communication regarding product details, aiming to prevent similar issues in the future.
Izzy did a great job and got the software to work by helping me through the steps. I was not able to get the package to operate correctly without Izzy.
I already gave an experience rating regarding the terrible service, waste of money, and wanton damage done to my files by the EaseUS technician. EaseUS replied to my review, apologising (seemingly sincerely) and asking for the ticket number so that they can review the issue. Lo and behold, they do not tell you how to reach them with the ticket number and when I clicked the link for their website on the Trustpilot page, my firewall blocked it as an "insecure page". Way to do business! Scammers or Charlatans?
We sincerely apologize for any inconvenience this may have caused. Please be assured that all our websites are secure. We kindly request that you respond to our reviews with the ticket ID or send us an email at [email protected] with the ticket ID. If possible, please provide your email address in your review, enabling us to reach out to you directly.
I explained that I needed to have my activation of the system I was on removed from activation due to it is not my system. The drive I ordered did not work which is why I had to install on this system and now I need it removed.
We sincerely apologize for the inconvenience you experienced while using our product. To assist you, we recommend utilizing the following link to deactivate your license code, allowing you to use your product on a different operating system: https://www.easeus.com/support-center/code/reset.html Should you encounter any difficulties with the deactivation process, please do not hesitate to reach out to us via email at [email protected], and we will be happy to assist you in resolving the issue.
Cancel Method? EaseUS product is great as I used it and product was helpful. However my subscription was set to annual base product, thus I got payment clearance email in one month later. It could be my end error but it would be much helpful when product is bought and followed by click-able confirmation by user side. I hit the online chat to support engineer and explained the situation by giving secondary purchased confirmation ID. A person answered chat was helpful enough to stop the subscription and sent me a cancellation confirmation immediately.
Excellent communication throughout, issue resolved. Five stars for agent, only 4 stars overall following attempt to upsell service for future.
Very fast solution provided, but an advertisement for an upgrade as a first message is not in my favour.
I really appreciate all of Webber's help today. I was under a short deadline to merge 16 files and upload to a site - - - meaning my job was affected and he helped me. Now I just need someone to assist me in getting the program up and running on my new computer that I carry with me!!!
The software is not working properly! No one will return the money to you! And as always, they will write here that it is my fault or I am not their client, or they will take it into account. You won't get your money back, forget it
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
This company EaseUS will do everything they can to prevent you from getting a refund on a product that doesn't work for you. After so many emails back and forth, the company reluctantly offered me only 50% refund. Shame on you EaseUS for not standing behind your product(s). I have been a long time customer of some of your other products, but this experience will prevent me from doing any additional business with you.
We sincerely apologize for the unpleasant experience you had when working with us. Can you please kindly share with us your case ticket ID? We will review your case, deal with a full refund, and get back to you with a satisfactory solution.
uncompromising and hard to use
I was ripped off financially and my files were destroyed by the EaseUS "technician", who then insultingly tried to blame his errors on me! It took months for him to finish the job and then, due to his miscommunication, he deleted the recovered data that had been saved to a destination folder. These were very precious family photos and videos spanning back 15 years. To make matters worse, he said I told him to delete it! He reluctantly agreed to redo the job but, in doing so, apparently wiped all the data on the source drive. Before I realised the damage, he told me he had rectified the issue and asked me to leave a review. He had remote control of my laptop and offered to do it himself. He had glowing reviews already pre-written, which he cut and pasted into the fields (so clearly, this is a common practice of his). When I reported back that all the data had been wiped, he said he could nothing about it, that they were gone forever so there was no point enlisting the help of others. I paid for two different services with EaseUS and had my precious data destroyed by them. I have been so upset but it was time to finally write this review. I don't know what else to do. Someone in the industry told me they are "scammers". From my experience, I would have to agree.
We are deeply saddened to hear about your negative experience with our services. Please accept our sincerest apologies for the distress and inconvenience you have faced as a result of the actions of our technician. The behavior you have described is unacceptable and does not align with the standards of professionalism and customer service we strive to uphold at EaseUS. We take allegations of misconduct and substandard service very seriously, and we assure you that we are investigating this matter thoroughly to address any lapses in our processes. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
The only downside was having to contact support to begin with. I feel that if I buy a lifetime license, I should be able to install it on a new computer without difficulty. Uninstalling it from the old computer should automatically free up the license. But my support experience was flawless. Izzy was my support tech and he had me fixed in literally seconds. I definitely would and do recommend Easeus to others.
Was helped by 2 customer service representatives when I requested for a refund for a duplicate product I accidentally purchased using a different email address without realising. While my circumstance falls outside of the usual refund policy, I was offered an exchange for products of a similar price of the bundle I purchased. I received the licence keys to the new exchanged products in no time, thank you!
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