A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Stay away from this company. Their data recovery software doesn't work, and they make it extremely difficult to get a refund. Even when they finally agree to refund, they don't want to give the money. Constantly chasing them and questioning them. It's been 9 days since they approved a refund, and said "5-7 days until it will be in my account" I've just had another email today saying they have processed the refund and the money should appear in my account withing my account within 5-7 days depending on MY banks availability and processing speeds.
I promise you, my bank can accept money and show it in my account within 2 seconds, so stop giving me ridiculous excuses and actually refund me my money. Better yet, stop scamming people with your worthless software and then giving them the run around on their refund
EaseUS 回复2025-04-22
We sincerely apologize for the delay and frustration caused during your refund process. Upon reviewing your case, we identified an internal error that resulted in the refund taking longer than expected. This does not reflect our commitment to customer satisfaction, and we deeply regret the inconvenience this has caused you.
We’ve confirmed that your refund has been successfully processed. The funds should now be reflected in your account.
Data recovery software shows the files in trial version, in full version, lo and behold, it couldn't recover them. I requested a refund, and this was granted. I requested a refund through the payment company, however the company informed me that easeus refused the refund. I contacted easeus and am now getting radio silence. I requested a refund within 30 minutes of buying the software. Their "30 day money back guarantee" is just a marketing ploy that they have no intention of honouring. Don't use this software, it's a scam.
EaseUS 回复2025-04-22
We sincerely apologize for the inconvenience and frustration this situation has caused. After carefully reviewing your case, we identified that while your refund was initially approved, an internal processing error delayed its completion. This was entirely our responsibility, and we've taken immediate steps to correct it. We've addressed this internally. Your order has now been fully refunded. Please verify receipt of the funds.
On 4/2/2025 I ordered EaseUS in hopes it could help me recover a few lost image files.
After scanning a smaller drive (Under 1tb) I was unable to find what I needed so I moved onto the larger 3TB drive I knew had the Images I seek.
After taking 12hours to do a full scan on a 3tb drive the software popped up an error saying EaseUS experienced an issue and needed to shutdown.
Rather annoying but maybe I could start off where it left off, NOPE, when the software crashes it dose not start back up from where it left off it starts from scratch so another another 12hr scan here we come.
After a second 12hr search it did the same thing. I knew it was time for a refund as software that takes up this much time simply will not fly.
After contacting EaseUS about the problem and asking for a refund I did not hear anything back so after three days I started a claim with PayPal to get a refund. On 5/15/25 I still had no reply to the case so I escalated the case with PayPal just to be shut down on the spot.
So at this point I'm out 145.07 and still have software that is broken.
Perhaps EaseUS can help so I contacted them once more explaining my problem and was told I could download an older version and see if that fixed it.
Fine I thought so the software was downgraded as they asked and another 12hr scan started.
What happened at 100% you ask? The same error popped up!
At this point I had and have had enough.
So I emailed back screenshots of the crash and asked for a refund once more.
This is the reply I got.
"Dear Customer,
Thank you for your response.
Your refund request has been noted. We are totally understand your situation. (Still no refund, my request has been "Noted" however)
In order to further assist you in troubleshooting and resolving this issue, we would like to offer you a remote assistance session. Our support engineer will help you analysis the disk and check whether the lost files can be recovered manually.
If it's convenient for you, please tell us your city & time zone. Then, we will arrange a remote session for you.
We sincerely appreciate your time and cooperation."
So now they would like to remote access my computer to help figure out the problem.
That is not happening.
So the point of all this is take cation before buying EaseUS Today is 4/17/2025 I have been asking for a refund since 4/4/2025. As of right now I am out 145.07 and still have software that will not work on large drives without crashing.
My best advice before buying EaseUS is read the real reviews and not just the Hype.
I wish I had.
EaseUS 回复2025-04-22
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we take your feedback very seriously.
To resolve this matter promptly, we have escalated your case to a dedicated specialist who will reach out to you directly by email today to ensure your refund is processed without further delay.
In the meantime, if you have any additional details or documents that could help expedite the resolution, please feel free to share them with us.
We truly appreciate your patience and will do everything possible to make this right for you.
fake free trial...
On their website they claim they offer a free trial.
When you click on the free trial button, it prompt a download of the app.
Once you open the app.. There is nothing to try. Whatever you do it prompt a screen for you to buy a monthly membership.
I've downloaded a free trial of a competing software and got exactly what a free trial is supposed to be.
EaseUS 回复2025-04-15
We regret to learn of your frustration with our free trial offering and appreciate you bringing this to our attention.
The Free Trial version is designed to showcase the product's full functionality. We also offer a Free version that provides access to a selection of basic features, allowing users to evaluate core product performance.
We value your business and wish to resolve this matter. To ensure you are evaluating the most appropriate version, could you please specify which product you are interested in using? We will then provide you with a direct download link.
Please accept our apologies for any inconvenience or confusion this may have caused.
I was trying to use BitWiper to wipe my C drive. I was unable to create a boot media to do this, but was able to create an ISO file. I tried to use Rufus to create on, but Rufus complained that the ISO file was incomplete. When I contacted EaseUS tech support, I was told to replace the ISO in BitWiper's bin folder and try creating the USB boot drive again.. This took another email to clarify this, but once I did it everything worked great.
My main complaint is the lack of clear instructions on what to do to wipe your boot drive and how to make a USB boot media that works.
I buy a license to recover some files I have lost. The program does not perform as it was advertised it would. I contacted customer support and they said that because I have an SSD the files cannot be recovered. I contacted Easeus for a refund, after less than 2 hours I bought it, and they not refund me
EaseUS 回复2025-04-15
We sincerely regret the inconvenience you experienced with our product and support team. We understand that the SSD trim function results in permanent data deletion, and we are sorry that our product was unable to recover your data in this instance.
We have processed a full refund for your order, which should be credited to your account within seven business days.
The Disk Clone software worked OK. The website did not.
The Disk Clone software worked fine. My "experience" with your website, however, was buggy at best, and deceptive at worst. which is why a gave a low rating:
- The trial version download does not work. I had to buy a one-month subscription to activate the product.
- When I did buy a subscription, there is an option to automatically renew the subscription each month which defaults to "Yes". When I clicked on "Details" and selected "No", then tried to Save, it nothing happened. So I was forced into auto-renewal.
- I then logged into my account to see if I could turn off auto-renewal, but there was no way to do it. How do I turn that option off.
EaseUS 回复2025-04-15
Thank you for providing detailed feedback regarding your experience. We value your candor and sincerely apologize for the frustrations you encountered with our website and subscription process. Your concerns are valid, and I will address each point to ensure a swift resolution.
Trial Version:
We regret that the trial version only demonstrates the product's functionality. Performing an actual clone requires a purchase.
Auto-Renewal Toggle Problem:
You are correct; auto-renewal preferences should be controlled by the user. The reported failure to save your preference is unacceptable, and our development team is actively resolving this issue.
Account Access Clarification:
You can disable auto-renewal by following the step-by-step instructions provided on the invoice you received.
To facilitate the cancellation of your subscription and prevent future renewal charges, could you please provide your email address?
We sincerely regret that your experience did not meet our expected standards. Please do not hesitate to inform us if there is anything further we can do.
They have "Free Download" plastered all over but no mention of having to pay to use the software until you've installed it. Scuzzy behaviour
EaseUS 回复2025-04-14
We sincerely apologize for the frustration you’ve experienced with our software. We understand how important it is for our tools to work as expected, and we regret that this wasn’t the case for you.
To clarify, we offer both a Free Version (with basic functionality for testing) and a Trial Version (which previews features). It’s possible there was confusion about which version you were using, and we’d like to help resolve this immediately.
Could you please share:
The exact version of the software you installed (e.g., Free/Trial).
The specific functions you were trying to use.
We’re happy to provide direct assistance—whether that means guiding you through the correct setup or sending a different version.
Your satisfaction is our priority, and we appreciate your patience as we work to address this. Please reply with your email address or any additional details, and we’ll follow up promptly.
The software will not work on my computer. They offer a 30 day refund yet they refuse to refund me! Do NOT buy this software.
EaseUS 回复2025-04-11
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
Utterly Useless Tool – Misleading Refund Policy & Unhelpful Support
I had high hopes for the EaseUS Data Recovery tool, but it turned out to be a complete waste of money and time. Their claim of a "30-day refund if the tool doesn't work" is nothing but a marketing gimmick.
In the free version, all my recently deleted files were clearly visible. Naturally, I assumed the Pro version would help me recover them – so I paid a hefty price for the upgrade. But to my shock, when I ran a fresh scan using the Pro version, none of those recent files showed up anymore. I tried multiple scans, used different scan types, and followed every instruction – no luck.
I contacted customer support, expecting some kind of resolution or at least technical insight. Instead, I received generic, copy-paste responses that were completely unhelpful. When I asked for a refund, citing their 30-day policy and the fact that the tool didn’t recover anything it claimed to, I was met with resistance and excuses.
Avoid this software at all costs. It overpromises and underdelivers, and their support system is just as disappointing as the product. You’re better off looking for other recovery solutions that are actually transparent about their capabilities.
EaseUS 回复2025-04-14
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced with our software and support. Your concerns are valid, and I want to personally address them to make this right.
Can you please kindly share with us your case ticket ID? We will review your case, refund your order, and get back to you with a satisfactory solution.
Update: My refund has been processed, however I would still not recommend the product.
The software to unlock my samsung phone did not obviously state that it would wipe the phone. There's a small blurb at the bottom of the product page stating that fact. But it was not obvious at all. Luckily the software itself does mention this prior to using the product. Wiping the phone is a very simple process and I did not need an app for that. So I attempted to get a refund. I was just informed that my refund request was denied. I never even used the software, this is a scam at best go knows what else they are doing behind the scenes. Stay away from this retailer.
Their refund policy is full of holes and they find any reason not to provide a refund despite claiming "100% satisfaction guaranteed". What a joke (but not funny in the least). The software doesn't work and when you explain your problem and how long you've worked to fix it all they do is offer you a lifetime version! SCAM, avoid this product and you will gain years back on your life!
EaseUS 回复2025-04-08
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and help you deal with the refund.
I paid but they didn't send the download link and serial code !
I placed an order via 2checkout with the Order number: 252771159 and they took money from my card. After this transaction made from my virtual card, they asked for documents and I sent them but there has been no response for hours. I made a purchase for Easeus Data Recovery and I would not have made this purchase if it were not urgent! My data is lost and I have paid for it for hours but they still could not solve this problem!
Solve my problem urgently!
EaseUS 回复2025-04-08
Thank you for contacting us. We sincerely apologize for the delay and any frustration you have experienced with your order. 2Checkout, our order processor, typically requires up to 8 hours to review documents and finalize orders. We recognize the urgency of your situation, particularly concerning critical data recovery.
We are pleased to report that your order has now been completed and the relevant information has been sent to you via email.
Please accept our apologies for any inconvenience this may have caused. We are committed to immediate resolution and continuous improvement of our services.
Should you require any further assistance, please do not hesitate to contact us.
Why is that all the reviews seem to be about customer service? Does it require support from the start? It does'nt seem to be user friendly. I am considering purchasing this software, however I would like to know why no one has reported using the software without having to contact customer support, why is that???
EaseUS 回复2025-04-04
Thank you for reaching out with your concerns—we appreciate your thorough consideration before making a decision.
The prevalence of customer service mentions in reviews actually reflects our commitment to providing responsive, hands-on support to all users, whether they’re onboarding, troubleshooting, or exploring advanced features. Many customers highlight these interactions because we prioritize quick, helpful assistance at every stage.
That said, the software itself is designed to be intuitive. Most users navigate it without issue, but because we cater to a wide range of experience levels, some lean on our support team for guidance or optimization tips.
We offer tutorials to help users get started independently. You’re welcome to try our free trial to test the user experience firsthand.
Here is the website where you can find the information:
https://www.easeus.com/support-center/
This place is a rip off. They claim to have a guarantee but they lie. It does not work and they want you to buy more to make it work. The guarantee is nothing. They will not honor. I don’t care what they reply don’t believe them. They will try to blame your system as way of not honoring their guarantee
My case which you have already reviewed and your option was to purchase additional software which having already spent of $450 I wasn’t going to purchase anymore especially since you weren’t honoring your guarantee
ticket (ID 11761507)
You can see how they handle things. Give you the perception they will honor their guarantee and then nothing. They reply with oh how frustrating and then nothing. When you lose your money don’t say I didn’t warn you
EaseUS 回复2025-04-04
We sincerely apologize for the frustration you’ve experienced. Your feedback is important to us, and we’d like to make this right.
Our guarantee is a commitment we take seriously, and we’re concerned to hear that you feel it wasn’t honored. We’d appreciate the opportunity to review your case personally and ensure you receive the support or resolution you were promised.
Could you share your case ticket number?
EaseUS charged me £21.34 on 30 March 2025 without my consent and for the software I did not need. When I wrote to them asking for a full refund, they refused it for several reasons. One of them was 'that I successfully used their software'. The truth is that I didn't need that software and could not make head or tail of it. In my latest correspondence with them, I wrote to them stating that, and that taking money without my consent was theft.
They did the same last year on more than one occasion. When I didn't get any joy, i.e. didn't get my money back, I asked my credit card bank to issue me a new credit card. There were 2 other companies who kept taking money more than a dozen times to the tune of more than £300. A New credit card put a stop to that, until now. I call this 'day light robbery'.
EaseUS 回复2025-04-03
Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and inconvenience this situation has caused you.
We never charge customers without their authorization. I understand that you were charged £21.34 on 30 March 2025 without your consent and that you’ve had difficulties obtaining a refund. Please know that we take such matters very seriously, and I’d like to personally look into this for you to ensure it’s resolved promptly.
To assist you better, could you please provide:
1. The email address associated with your EaseUS account (if applicable)
2. The case ticket ID
Once I have these details, I’ll escalate this matter to ensure you receive a full refund if the charge was indeed unauthorized. Additionally, I’ll investigate why this happened to prevent any recurrence.
Regarding your past experiences with unwanted subscriptions, I completely understand your frustration. Unauthorized charges should never happen, and I appreciate you bringing this to our attention.
You’re a valued customer, and your satisfaction is our priority. I’ll do everything I can to make this right for you.
Buyer beware...
After installing and running the program it crashed a few times. Then I tried to simply print a pdf file which produced wild results sometimes scaling the page, sometimes not printing anything at all. I reached out to "customer service" b/c the website claims that they offer a "full refund" and they responded by offering a "half refund". This is unacceptable, I've uninstalled the program and moved on.
EaseUS 回复2025-04-03
We sincerely apologize for the unpleasant experience you had when using our product and working with our team. Can you please kindly share with us your case ticket ID? We will review your case and help you deal with the refund. You’re a valued customer, and your satisfaction is our priority. I’ll do everything I can to make this right for you.
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