A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
it's not free, everywhere i turn it says i have to pay something to use it. liers
EaseUS 回复2025-06-15
We regret that your experience with our product was unsatisfactory. We offer both Trial and Free versions. The Trial version demonstrates the available functions, while the Free version provides limited basic functionality for evaluation purposes. Please be aware that not all functions are included in the Free version.
A detailed comparison of features for each version is available on our website.
It is possible that you were either using the Trial version or attempting to use features not available in the Free version. We encourage you to consider purchasing the full version to access all available functionality.
In your case, we are afraid that you might use the wrong version or used the advanced feature. We kindly suggest you purchase the product to access the full functions.
Helpful support. Would have preferred if the product keys were correct from the start.
EaseUS 回复2025-06-23
Thank you for your kind words about our support team! We’re glad they were able to assist you effectively. At the same time, we sincerely apologize for the inconvenience caused by the issue with your product keys—we understand how frustrating that must have been.
Your feedback is invaluable to us, and we’re actively working to improve our processes to ensure such errors don’t happen in the future. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out.
We appreciate your patience and trust in us, and we hope to serve you even better moving forward!
Good at taking over your pc, not so good when you go to pay as all your details are viewable by the assistant controlling your pc.
Problem was solved. thanks
Recovery master kept reverse bootlooping my computer, it just restarted when I clicked shutdown. What is the point of scanning for recoverable data if I can't even recover it? Useless piece of garbage.
EaseUS 回复2025-06-12
We sincerely apologize for the unpleasant experience you had when using our product.
We have a rigorous testing process to thoroughly evaluate our software, ensuring it is safe and secure before release. With tens of thousands of daily downloads, no other users have reported this issue. However, we take all concerns seriously and would like to investigate further.
Typically, this product runs smoothly, but boot issues can occur due to environmental factors, system compatibility, or disk-related problems. Since you need to recover lost files, the issue you’re experiencing is likely related to disk errors.
We’d be happy to assist you in resolving this, including performing a disk diagnostic check. If you’d like our support, please contact our technical team for immediate assistance at:
https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
Completely disappointed with the software and customercare
I purchased fixo on 06-06-2025. I tried to recover a video file and found that the file is recovered without audio. The audio in the file very important. Without that the video is of no use. I contacted the customer care via email. He asked me to upload both the video files. I did that and he replied me by saying. The video is damaged so we can't recover the audio, but you can use the software for lifetime. I don't want to use it if it can't recover audio. I want a refund. Ticket ID : #1618918. Do you really have moneyback guarantee or its just a marketing strategy?
EaseUS 回复2025-06-10
Please accept our sincere apologies for the unsatisfactory experience you encountered with our product and team.
After viewing your case, there may have been a miscommunication with our technician, who advised you to retain the product for continued use. But upon receiving confirmation that you no longer require the product, our technician processed your refund.
Please be assured that our bank is currently processing the refund, and you should receive the funds within 5 business days.
I don't want to pay for something if they don't tell me in advance that I need to pay for it.
EaseUS 回复2025-06-09
We sincerely apologize for the inconvenience you experienced while using our product. To help customers evaluate our offerings, we provide a Free version with basic functionalities for testing purposes. Please note that some advanced features are only available in the paid version. For most of our products, these limitations are clearly outlined on our website to ensure transparency.
We regret any confusion this may have caused. To better assist you, could you please let us know:
Which product you’re interested in?
Which specific functions you’d like to test?
We’ll be happy to check if there’s a way for you to access them before making a purchase.
Thank you for your understanding, and we appreciate your feedback!
The company has always been very responsive to my problems with their software. The only reason they don't get 5 stars though, is because their webpage doesn't seem very user friendly, at least to me, which results in my having to ask for help often...
Looked at various utube downloaders and the offering from EASEUS appeared excellent though pricey at $68. Have had several EASUS software and been happy with them. In additon, the EASEUS website offered a 30 day money-back-guarantee (30DMBG).
I purchased the product and was very pleased with the performance. However, I then found that it was “too good” in that the software wanted to download the requested Utube PLUS ALL associated packages! Large number of files. I could not stop it from doing so without manual intervention. I wrote several times to all the EASEUS support emails I could find asking for assistance. No response. Even Checkout (aka Verifone aka Avangate) asked the EASEUS tech people to assist. No response. Finally, I reluctantly applied for a refund, confident in that I had the 30DMBG and faulty software. This was refused by Checkout. Then I escalated the case to PayPal . Again refused. I was completely bewildered as never, never have I had a case refused by PayPal in 16 years, and also can't remember when a software company did not respond to multiple emails.
Ryan
EaseUS 回复2025-06-10
Thank you for sharing your experience. We appreciate your longstanding trust in EaseUS products and are concerned about the issues you've encountered.
Our product is designed to download the requested YouTube content without additional packages. With thousands of users daily, your experience is atypical. It is possible that the issue is related to your computer environment or the operation of the product.
We understand you contacted us over the weekend, and we apologize for the delayed response. Our team strives to reply within 24 hours, and we regret that your outreach was not addressed promptly. We have initiated an internal review of our support channels to prevent this in the future. To assist us in this review, could you please provide the email address you used to contact us?
We have confirmed your eligibility for a refund under our 30-day guarantee. Please provide your email address so we can process your refund directly.
Furthermore, if you are interested in technical support to resolve the issue you encountered, we would be glad to assist you.
We regret that our product did not meet your expectations and that our support processes were inadequate. Your feedback is invaluable for preventing similar issues in the future.
He quickly reset my license key. That's good because I had recently purchased the program but had installed a new motherboard; I had unexpectedly to do a fresh install of Windows.
They Do Not Stand by their Customer Satisfaction Guarantee
I got a new computer and in the process of transferring files from my old one I somehow accidentally deleted all of my photos! These included my wedding photos, baby pictures of my kids, etc. I was panicked and came across EaseUS Recovery Wizard. I quickly purchased the program, downloaded it and started having it recover my photos. While it was working (the process said it would take over 24 hours) I went through my external hard drive and in a hidden section found my photos from an old backup I had run automatically on my computer. I immediately contacted the company for a refund. This was within 30 minutes of purchase. I cancelled the recovery process and did not do anything with the recovered files as I wanted to make sure I didn't use the program (by saving files back to my hard drive) so I could get an honest refund. I do not even know where the files it did recover went. I opened the program today and could not find them. On May 28 I called the phone number listed on my purchase. I was told I had to wait for the merchant to respond and that they would respond to my cancellation and confirm my refund within 10 business days. On June 2, I received an email denying my request for a refund. There wasn't an explanation as to why. On June 3, I called the phone number I had called previously and this time was told they only took payments they could not do refunds. That could only be done through EaseUS. The representative told me they will look at logs to determine whether or not they will issue a refund. I am guessing because I downloaded the software I got automatically denied for a refund. Why have the 30 day money back guarantee? That's initially why I went with EaseUS as I've never had this happen before and figured if it didn't work I could get a refund. I was wrong. The customer service is terrible. I am not satisfied with the product as it was an accidental purchase and they do not stand by their customer satisfaction guarantee. I made an honest mistake by purchasing the program quickly without thinking things through because I was pretty distraught to find all my photos had been erased on my computer. I am posting here to warn others about their customer service and false claims about their products as well as in the hopes I may actually be able to reach a customer service agent who can help look in to my case. I will contact PayPal and my bank about the charge and see if there is anything they can do but I am not feeling very hopeful.
EaseUS 回复2025-06-09
We regret to learn of your negative experience with our product and support representative. We understand your frustration, particularly as the product was not used for file recovery.
Based on your description, it appears you contacted the order processor, who is not equipped to handle refund requests. This explains the initial denial. As we had not received any prior email communication from you, the refund request was automatically declined by the order processor due to prolonged inactivity.
We honor our 30-day money-back guarantee, and your situation qualifies. Please provide the email address associated with your purchase so we can process your refund directly.
We apologize for any inconvenience caused by your interaction with our customer service team. We value your feedback and are committed to continuous improvement to ensure customer satisfaction.
Their Refund policy is basically a hoax. If you buy the product, make sure your going to use it. I never used the product and just wanted a simple refund.
EaseUS 回复2025-06-09
Thank you for bringing this to our attention. I understand your frustration regarding the refund process, and I appreciate you taking the time to share your experience. Upon reviewing your case in our system, I can confirm that your order has been refunded.
Please accept our apologies for any inconvenience this may have caused. Customer satisfaction is our top priority, and we are committed to improving our service.
I purchased a DataRecoveryWizard 30-day money-back guarantee. It took more than a day, so I called chat customer service. After doing the credential check, I explained my issue to the agent, who asked me to load a screenshot of this issue on my pc. That's all. He never came back. I managed data recovery, but retrieving data to the SSD took more than 2 days, and only a few files with a few lines of data in each file were retrieved. Therefore, I asked for a refund, and they declined my request. They told me I should have used a trial version first, but as you might know, that is only for small data, not big data. What is the 30-day money-back guarantee for??? I asked PayPal to step in, even though the company representative said nothing about their argument, but PayPal sided with them.
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I wasn't expecting your reply.
My ticket (ID 11958689) is with 2Checkout Payment Support.
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To whom should I send an email?
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I do not wish to leave my email address where anyone can see it.
Please provide me with your email address where I can reply.
EaseUS 回复2025-06-09
Thank you for providing further details regarding your experience. We regret to hear that you had a negative interaction with our technician and that our product was unable to recover your files.
We have received the ticket ID; however, it originates from our order processor, which makes it difficult to locate your specific case in our own system. Please be assured that we have contacted the order processor to initiate a direct refund for your order.
To keep you informed of the refund status, could you please provide your email address? We will then be able to share any updates with you directly.
I'm getting started and using the really basic functionalities…
I'm using the really basic functionalities ; save a disk, and save the system. Saving a disk starting with a full save, and regular incremental saves, is prohibitively slow. Saving the full disk took more than 5 hours, possibly just the time needed to transfer 680 Gbytes ; doing incremental saves with very little data added and needing to be transferred (5 very minor Word and pdf files) takes about 3 hours. When I look at the size of the resulting inc files which took all that time, they turn out to be 40 to 50 gigabytes. My remarks are based on little experience, but I haven't time to use applications which start out with lamentable performance. To add to the inconvenience, after the end of the incremental backup, it continues writing to the destination ; I suspect it's doing a record-by-record check of the backed up version. It just adds to the impression of lousy performance.
EaseUS 回复2025-06-09
Thank you for your detailed feedback—we sincerely appreciate you sharing your experience as you get started with our software. I understand how frustrating it must be to encounter slow backup speeds and unexpected file sizes, especially when you're relying on efficient performance. Your concerns are valid, and I’d like to help resolve this promptly.
Our investigation will focus on the incremental backup size, which is currently exhibiting atypical behavior (40–50 GB for small files). Incremental backups should ideally reflect only data modifications. We will investigate the following potential causes:
Unintended capture of unmodified data, such as system or temporary files.
Suboptimal configuration settings pertaining to block size or compression.
Anomalies within the change tracking mechanism.
The observed backup duration of 5 hours for a full 680 GB backup may be related to system performance.
To expedite resolution, we recommend contacting our technical support team directly via the following link. A remote session will enable them to diagnose and resolve the issue efficiently:
https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
I use it to clone my old computer, but it does not boot after cloning. I don't know what's wrong.
EaseUS 回复2025-05-28
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’re experiencing. We understand how frustrating it can be when a cloned drive fails to boot, and we’re committed to helping you resolve this as quickly as possible.
While our cloning tool is designed to work reliably, certain factors—such as system configurations, disk compatibility, or BIOS/UEFI settings—can occasionally lead to boot issues.
We recognize the importance of your data and will make every effort to assist you in resolving this matter.
To facilitate direct support, could you please provide your email address so our technical team can contact you?
Alternatively, you can contact our technical support team directly through the following link for immediate assistance: https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
I have EaseUK RecExperts, but I am struggling with getting my Mac to allow the necessary Permissions. I need help, but cannot find anything, so I am not happy..
EaseUS 回复2025-05-26
Thank you for reaching out, and I’m sorry to hear you’re experiencing difficulties with the permissions on your Mac. I completely understand how frustrating this can be, and I’d be happy to help resolve this for you.
To better assist you, could you please provide more details about the specific permissions you’re having trouble with? For example:
Are you encountering issues with screen recording, microphone, or camera access?
If so, have you checked System Preferences > Security & Privacy > Privacy to ensure RecExperts has the necessary permissions enabled?
For immediate technical assistance, I suggest you click on the following link to connect with one of our technicians who can provide direct support:
https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
Service was above average. However, when speaking with their team, keep thoughts and statements simple and only one issue at a time. DO NOT go on and on with all kinds of details because you are dealing with first-tier support people whose mother tongue is not English. Sometimes you might have to ask the same question repeatedly because they will sometimes NOT answer your question the first time.
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