EaseUS

We sincerely apologize for the frustration and inconvenience you’ve experienced with our product. Your feedback is deeply concerning, and we want to assure you that this is not the experience we intend for our customers. We take these issues very seriously and would like to investigate further to prevent this from happening again. If you’re open to it, we’d appreciate any additional details about what occurred, such as the name of the tool, so we can address the problem promptly. Again, we truly regret the trouble this has caused you. If there’s anything else we can do to assist you, please don’t hesitate to let us know.

Thanks for your feedback. We sincerely apologize for the inconvenience you’ve experienced with our product. Your satisfaction is our top priority, and we deeply regret any frustration this may have caused. To assist you, we’ve arranged for our technical team to personally support you in recovering and repairing your valuable files. You should have already received an email from [email protected]—please check your inbox (and spam/junk folder, just in case) for further instructions. Our team is ready to provide immediate assistance to resolve this issue for you. We truly hope your files will be successfully restored, and we appreciate your patience and trust in us. If you have any further questions or need additional support, please don’t hesitate to reach out—we’re here to help.

We sincerely apologize for the unpleasant experience you had when using our product and working with our team. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.

We apologize for the inconvenience caused by the unauthorized charge. Based on the information provided, it appears that your product is a subscription-based version. During the purchase, it seems that you inadvertently did not cancel the subscription successfully during your purchase, and you also did not contact us to cancel it despite receiving a notification prior to the renewal order. We sincerely regret any negative experience you may have had and would like to assist you with the renewal order. Could you please provide us with your order ID so that we can help you resolve this issue?

Thank you for sharing your feedback. We regret to learn of the difficulties you experienced with our product and technical team. Please be assured that all transactions are securely processed through our trusted payment partner, Verifone (also named 2Checkout). While refund requests are initiated through Verifone, the final decision and processing are managed by EaseUS. To ensure accuracy and efficiency, Verifone forwards all requests to our team, which may, on occasion, introduce a slight delay in processing. It appeared that you purchased the incorrect product, which does not have a function that works for your case. Therefore, we recommended a different tool or service. Any recommendation for an alternative tool or service was made with the aim of providing the most effective solution for your particular needs, and not to upsell unnecessarily. We have reviewed your case and can confirm that your order is eligible under our 30-day money-back guarantee. However, our records indicate that you initiated a chargeback request with your bank for this transaction. When a chargeback is filed, the process is handled entirely by the bank, and we are unable to issue a refund directly from our end, as the funds are under review. You can wait for the bank to deal with the refund. We appreciate you bringing this matter to our attention, and we sincerely apologize for any frustration you encounter. Your satisfaction is of utmost importance to us, and we are committed to continuous improvement in both our products and our service.

Thank you for sharing your feedback with us, and I sincerely apologize for the frustration you’ve experienced with Fixo. We strive to provide a seamless and valuable service, and it’s clear we fell short in your case. The preview is intended to show the potential result, but we understand the confusion and disappointment if the final saved image doesn’t meet expectations. Upon review of your case, we have determined that the images were recovered from a hard drive by a professional company. We regret to inform you that the images sustained significant damage prior to recovery, which unfortunately hindered our product's ability to fully restore them. We’d be happy to refund your purchase or provide an alternative solution. Please let us know your preference. If you’d like, we can also escalate this to our technical team to ensure the problem is fixed for future users. Your satisfaction is our priority, and we appreciate your patience as we work to make this right. Please reply with any details or preferences, and we’ll act immediately.

Thank you for sharing your experience. We regret to learn that your interaction with our company did not meet your expectations. Please be assured that we maintain a 30-day money-back guarantee. Upon review of your case, we found that our technical support team attempted to recover corrupted files, which inadvertently extended the refund process due to email correspondence. We acknowledge a potential miscommunication from our support staff and accept full responsibility. We are actively reinforcing our personnel management protocols to ensure transparent and precise communication going forward. A full refund has been processed, and you should receive the funds within 7 business days.

We understand you experienced difficulties with our product, and we apologize for any inconvenience. Currently, we do not offer a completely free version due to the significant investment required to maintain and improve the product. Please note that the disk clone function is exclusively available in the paid version. We recommend purchasing the product to utilize this feature. We offer a 30-day money-back guarantee. If the product does not meet your expectations, we will issue a refund. Our technical support team is also available to assist you. Thank you for your understanding.

Thank you for sharing your feedback with us. We sincerely apologize that the product was unable to locate your important pictures and videos. Since you mentioned that no new data has been written to the SD card after the loss, the chances of successful recovery remain high. As a paying customer, you’re eligible for manual recovery assistance from our technicians via a remote session. This process involves using a trusted third-party tool to access your device securely. We completely understand if you’re uncomfortable with this option and respect your decision. If you’d like to uninstall the software, here’s how you can do it easily: Windows: Uninstall via the Control Panel. Mac: Simply move the application to the Trash. We’re sorry to hear you’d like to proceed with a refund. To assist you, could you please share your email address? This will help us locate your order and process the refund promptly. Please don’t hesitate to reach out if you have any further questions—we’re here to help.

Thank you for sharing your feedback with us—we truly appreciate it. We’re sorry for any confusion or inconvenience caused. To clarify, EaseUS Vocal Remover does offer a free version that allows you to upload 2 audio files and preview the tool’s performance. However, exporting or downloading the processed files requires a paid upgrade, which helps support ongoing development, server costs, and advanced features. We completely understand your perspective, and your feedback is invaluable to us. We’re always working to improve our products and services, and your input helps guide those efforts. If you have any suggestions or need assistance, feel free to reach out—we’re here to help! Thanks again for your support and understanding.

Thanks for sharing your experience. We are sorry to hear that you had such an unpleasant experience when working with us. We have a free version that can be used to recover 2 GB of files for free. So we are afraid that you installed the wrong version before the purchase. We apologize that you were unable to recover your lost files. To assist you further, could you please provide your case ticket ID? We will review the details of your case and strive to provide a satisfactory resolution.

Thank you for your feedback. We are sincerely sorry to hear that the product was unable to recover your data, and we apologize for any confusion or inconvenience caused by our customer service option. We would like to clarify that this service is entirely optional; it is simply an additional support option for users seeking more efficient assistance. We truly value you bringing this matter to our attention and appreciate your feedback as we work to improve our product. Regarding the product you have: You are welcome to keep it for potential future data recovery needs, or if you'd prefer, we would be glad to process a refund.

We sincerely apologize for the inconvenience you experienced. Typically, order information is sent via email shortly after payment confirmation. On Sunday, a temporary issue with our order processing system caused a delay in completing orders. This issue was resolved within several hours, and your order information was subsequently sent. We understand that your product has already been used. If you have any questions or encounter any issues while using the product, please do not hesitate to contact us.