A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Beware of this horrible company, I used their recovery software for a particular file. after the scanning it will not allow you to view available files that they scanned unless you paid which I did!! but instead of recovering my file, my entire desktop folder was deleted the software hang up and ejected my drive, when I tried to reconnect my drive it is no longer readable. I asked them for support and all they offered is a 50% refund!!! what a scam this company is running. unbelievable!!!
EaseUS 回复2025-10-30
Thank you for bringing this to our attention, and please accept our sincerest apologies for the extremely frustrating and distressing experience you've had with our software and support.
We are very concerned to hear that not only was the file not recovered, but that the process resulted in the deletion of your desktop folder and rendered your drive unreadable. This is absolutely not the expected outcome, and we understand why you feel the way you do.
We are treating this with the highest priority. To help us investigate what went wrong and, more importantly, to do everything we can to help you recover your data, can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
Their online photo restore only worked for about a week
Their online photo restore worked nornally for a few weeks, and then it just started giving errors or restoring only half of the photo for no reason, when i contacted them, and even sent them the original photos as they requested, they ( i spoke to Frank ) said there's not they could do about it, even though i mentioned this happens now no matter which photo i upload..
The issue clearly isn't with the photos, and as for Frank, he frankly doesn't give a damn...forgive the pun...
Now they try to claim my photos were damaged, they were NOT, because the very next day, suddenly their website was able to restore them normally, and it seems every few days i get this from them, this has happened already at least 4/5 times, and the ultimate proof it was not the photos that were the problem, is that i was able to restore those very same photos the next day, or a few days later on their website.
EaseUS 回复2025-10-29
Thank you for bringing this to our attention with such detailed feedback. We sincerely apologize for the significant frustration and inconvenience this recurring issue with our photo restore tool has caused you, and especially for the experience you had with our support team.
You are right to be frustrated. The evidence you've provided—that the same photos process successfully at a later time—clearly indicates an intermittent issue on our end, not with your photos. We apologize that this was not acknowledged properly in your previous contact. Your feedback regarding your interaction with Frank has been noted and will be addressed internally with our team.
To resolve this for you immediately, we are taking the following steps:
We have escalated your case directly to our technical team. They are investigating the logs to identify the root cause of these intermittent errors and prevent them from happening again.
We want to ensure you have a seamless experience moving forward. Could you please provide us with the ticket number? This will help us quickly link your feedback to the existing records.
We are committed to fixing this. Thank you for your patience as we work to resolve this.
This company is a complete scam. Bots respond to messages because it's impossible for a human to write such idiotic content! It's impossible to get a refund; they'll screw you over so much that they'll still make a profit!
All the positive reviews on this site are a scam.
I beg you, beware of this company!
EaseUS 回复2025-10-29
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration caused by your recent experience with our service and for the inconvenience our support team caused.
We have looked into your case and can confirm that a full refund for your order was processed. The funds should now be visible in your account.
Please be assured that we are taking your feedback seriously and are committed to improving our service to prevent this from happening in the future.
We hope to have the opportunity to provide you with a much better experience in the future.
I bought this EaseUS backup software in 2016 and have religiously backed up my laptop every week on a Saturday night hoping that I would never have to recover it About a week ago I had cause to need to restore my backup They have now been in contact with customer support for several days Then they cannot help me They tell me it is an environment issue on my laptop which is a load of rubbish because Windows 7. backup works perfectly I challenge them on the customer Right act when they choose to break the law I feel very let down I will now continue to use Microsoft's backup software because it approved it worked. They tell me they can't give me a refund because I have had it for more than 30 days How many people need a A restore within 30 days. I do not like this companies trading practises and I am going to report them to the consumer rights people Not happy
ticket #1691369
EaseUS 回复2025-10-29
Thank you for getting back to us.
We've looked into this, and as the purchase was made over a decade ago, it does fall outside our standard refund window. We understand this is disappointing.
However, we truly want to help. Our team is looking into what we can do and will reach out to him directly via email with some supportive options. We hope this will provide a satisfactory path forward.
We appreciate your patience and understanding.
Received the help I needed but these young guys tend to type in "The Computer Language" of experience NERDISH people.
I used to teach, "Come down to the in-experience"
However this guy took over my computer and got the program running. Thanks for that.
You claim to have 24-hour technical support available, but this is false. When I requested a licence reset, you took you over 12 hours to respond to my email. You said that you would contact the vendor and that I should try using the same licence again after several hours. I couldn't work for 24 hours.
EaseUS 回复2025-10-29
We apologize for the delay in receiving support. We offer 24/7 email support, as well as 24/5 online chat and phone support.
Due to the high volume of daily email inquiries, immediate responses are not always possible. However, we guarantee a response to all technical support requests within 24 hours.
We regret the inconvenience caused by the delay in resetting your license. For immediate assistance, we recommend utilizing our chat or phone support options.
Alternatively, you can reset your license code directly through our website: https://www.easeus.com/support-center/code/reset.html
Please note that license resets for certain OEM products, manufactured and sold by us, may require additional processing time to coordinate with the original manufacturer. We appreciate your understanding in these instances.
I purchased a 1-year license and they ended up charging me twice. On top of that, even though the software shows my recovered videos inside the program, it doesn’t actually let me export them properly. Every time I try to save the recovered files to a folder on my computer, the videos don’t download completely. So even though the program says the corrupted videos have been recovered, they never work outside of the EaseUS software. Very disappointing experience.
Edit:
They have reached out to me and renfunded me completed. So I am changing my rating and adding this to the review.
Thanks Easyus team.
EaseUS 回复2025-10-21
We regret to learn of your unsatisfactory experience. Upon review of your account, we identified that you have two separate orders: one for EaseUS Data Recovery Wizard and another for EaseUS Partition Master. It seems that you purchased the EaseUS Partition Master by mistake.
Sorry to hear that our product failed to recover your lost files. Our technical team has already reached out to you regarding data recovery assistance. Please refer to the email we sent for instructions on proceeding with the data recovery process. Furthermore, they will assist you in processing a refund for the order you no longer require.
Its the WORST WEBSITE! Only SCAM! They never help you! Please never use it!
EaseUS 回复2025-10-17
Thank you for bringing this to our attention. We are genuinely sorry to hear that your experience with our website has been so negative and that you feel you haven't been helped.
Hearing these concerns us greatly, as we strive to provide a positive and helpful service for all our customers.
We want to understand what happened and do everything we can to resolve it. To help us investigate, could you please provide us with more specific details?
What was the main issue you encountered?
Do you have a ticket for us to review the details?
Is there a specific feature or process that was problematic?
You can reply directly to this email, and we will prioritize your case.
The company is one large scam. One of the reviewers described exactly what happened to me. First EaseUS offers free trial, which in reality is not free. Because they allow you to download the software and scan the disk showing you the list of found items, but if you want to recover them, you have to buy the full version and there is no way to test/check if this recovery software works beforehand. So since I had no choice, I paid to download their recovery software. And guess what? It didn't recover the file that I had accidently deleted. Their "recovered version" was empty file. I asked for a refund. Their customer service asked questions for analysis, and, after I answered them, refused to refund me using the most idiotic reason. After I insisted on the refund, they started to ignore my emails. EaseUS is SCAM! I am very much questioning the validity of all the positive reviews.
EaseUS 回复2025-10-15
We regret to hear about the unsatisfactory experience you encountered with our product. We offer a trial version that demonstrates the product's functionality and identifies recoverable data. This trial version allows you to preview files by double-clicking them, enabling you to assess the product's performance. Please be aware that data recovery is exclusively available in the paid version.
We understand your disappointment regarding the unsuccessful data recovery following your purchase. Upon reviewing your case, we initiated a refund request. However, we discovered that a chargeback request had already been submitted to your bank. We attempted to contact you regarding this matter, but unfortunately, we received no response.
As your order is now being handled by your bank, we must await their decision regarding the return of your funds. Thanks for your understanding.
Automatic Reviewal of 1-Year Subscription is done without the consent of the purchaser. Further, no reminder is sent that a subscription will be reviewed, and lastly, the amount on the new subscription is not advised. This is simply intransparent and unacceptable, aside from being unauthorised.
EaseUS 回复2025-10-15
We apologize for the inconvenience caused by the unauthorized charge. Based on the information provided, it appears that your product is a subscription-based version. During the purchase, it seems that you inadvertently did not cancel the subscription in the shopping cart, and you also did not contact us to cancel it despite a notification being sent to you prior to the renewal order. We sincerely regret any negative experience you may have had and would like to assist you with the renewal order. Could you please send an refund email to [email protected] and then we will help you deal with the refund.
Where do I start? If there was an option for 0 stars I would have chosen that.
I can see a lot of positive reviews and, to be honest, I question their veracity. Unfortunately my experience was far from positive.
I had been the victim of some malicious software which had deleted most of my C Drive. A lot of work and training videos had just disappeared so I searched for a reliable data recovery application and EaseUs was near the top of the findings (A paid for position by the way). I downloaded the software - which they said was free to try but which was not.
It allowed me to scan for files and showed a good set of results, well they looked good, but I could not verify that anything had been recovered as it would not let me save a single file for verification purposes, so I had to pay for the full version - I had no choice! After getting a licence and saving the search results I found that most of the videos recovered were either corrupt or empty. So I looked for other software as my priority was to recover the files as soon as possible. I also contacted EaseUs customer support and explained in an email what had happened and politely asked for a refund.
Meanwhile, I downloaded some software from a company called 'Wondershare' and successfully used that to recover my files.
So them my question to customer support was, why did their software not work when a competitors did?
I had done nothing wrong and the software I had bought was not fit for purpose, it did NOT do what the sales pitch said it would do. So, quite rightly in my opinion, I firmly stuck to my request for a refund.
Did I get one - NO! I was bounced around between 3 different members of the support team who asked a lot of questions and then they told me I was not eligible for a refund. How bad is that???
EaseUS 回复2025-10-15
Thank you for bringing your concerns to our attention. We were genuinely sorry to learn about the difficulties you faced with our product and the subsequent refund process. Please accept our sincerest apologies for an experience that fell far short of the standard we strive to provide.
We deeply regret that our software was unable to recover all of your important files. We understand how critical data recovery is, and it's disappointing that we did not meet your needs in this instance.
Furthermore, we apologize for the inconvenience you encountered when seeking a refund. We have already escalated your case with our refund team, who have already refunded your orders, and no further action is required on your part.
Your feedback is invaluable and has been formally logged with our product development team. We are committed to using your experience to drive improvements in both our software's performance and our customer service procedures.
We hope for the opportunity to regain your trust in the future.
Free trial is a scam, they let you download and scan spend ages selecting files to recover then will not let you recover anything unless you pay.
If you don't want to let users try it out for free then don't advertise it. Would not trust.
EaseUS 回复2025-10-11
We sincerely apologize for the unpleasant experience you had when using our product. We have the Free Trial and the Free two versions. The Free Trial version you used only shows the functions of the product. However, the Free version can be used to recover 2 GB of files for free. So we are afraid that you installed the wrong version.
You can install the correct version to recover data from this link:
https://www.easeus-down.com/20250523/drw19.4.0.1_free.exe
We sincerely apologize for the inconvenience you experienced while using our product. We offer free versions with basic functions for trial purposes. However, a fully free tool is not available due to the significant investment required for technical maintenance and ongoing product improvements.
It appears you may have inadvertently accessed a paid function. To assist you further, could you please specify the product and function you were attempting to use?
We also recommend purchasing the full version to enjoy complete access to all features.
I downloaded their screen recorder that they advertised as free with a paid version.
-1 for the sneaky/dishonest move of holding a video hostage without telling me before that I'd have to pay to export it.
+4 because besides that, useful tools, not that bad!
Was advertised as free, there is nothing free about it. I needed to clone a single SSD so I could replace the one in my desktop that was failing. When I tried to use this to do it it required a paid upgrade, so not free
EaseUS 回复2025-10-11
We sincerely apologize for the inconvenience you experienced while using our product. We offer free versions with basic functions for trial purposes. However, a fully free tool is not available due to the significant investment required for technical maintenance and ongoing product improvements.
The clone function you used is a paid function. We recommend purchasing the full version to enjoy complete access to all features. Thanks for your understanding.
We sincerely apologize for the inconvenience you experienced while using our product. We offer free versions with basic functions for trial purposes. However, a fully free tool is not available due to the significant investment required for technical maintenance and ongoing product improvements.
It appears you may have inadvertently accessed a paid function. To assist you further, could you please specify the product and function you were attempting to use?
We also recommend purchasing the full version to enjoy complete access to all features.
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