A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Bought EaseUS Disk Copy Pro to transfer PC's. Upon transfer new PC would not boot. I cleared HD and reloaded windows 11 pro. Contacted tech support and they wanted $200 to do transfer. Big waste of my time..
EaseUS 回复2025-11-19
Thanks for sharing your experience. We are sorry to hear that you had such an unpleasant experience when working with us.
We would like to extend our sincerest apologies for any confusion or inconvenience caused by our customer service option. We want to clarify that the service is not mandatory, but rather an additional option for users seeking more efficient assistance.
It appears that there may have been a misunderstanding in the explanation provided by our support staff, and for that, we take full responsibility. We are committed to strengthening our personnel management to ensure clearer and more accurate communication in the future.
We encourage you to reach out to us again and our team is dedicated to providing the support you need. We are here to help in any way we can.
Thank you for bringing this matter to our attention. We value your feedback and are committed to improving our services for all our customers.
The Disk Copy Pro did create an image of drive C but shorty after Windows was reinstalled and I wanted to restore from the recent image. However you cannot recover that image without paying a lot more for the additional software. All other similar products include that recovery software.
Furthermore, you will be bombarded with ads from Easeus.
Do NOT deal with them.
EaseUS 回复2025-11-19
Thank you for reaching out to us, and please accept our sincere apologies for the confusion and frustration you experienced.
Based on your description, it seems there may have been a misunderstanding about the function of EaseUS Disk Copy. This tool is designed specifically for disk cloning, which creates a direct, sector-by-sector duplicate of one drive to another. It does not have the capability to create a disk image file.
For creating disk image backups, we offer a separate product called EaseUS Todo Backup. The free version of Todo Backup allows you to create full disk and system images. Please note that while image creation is free, some advanced features, such as restoring an image, require a paid upgrade.
We apologize again for the inconvenience and hope this clarification helps. Please let us know if you have any other questions.
Bought this program to transfer data from my old Desktop PC to my new laptop.
After running all day, it transferred only the directory structure, but didn't tranfer any of the the files in the directories.
I tried to get help at 4PM, but everyone was gone for the day.
EaseUS 回复2025-11-17
Please accept our sincere apologies for the failure of our software to transfer your files and for the lack of immediate support you experienced. We understand the frustration and wasted time this has caused, and we deeply regret this inconvenience.
To help us investigate this matter further, could you please confirm if you attempted to contact us via live chat and received no response? Please be aware that our technical support team is available 24 hours a day, Monday through Friday, UTC+8. It is possible that the time difference resulted in your attempt occurring outside of our operational hours on Saturday. However, email support is always available at [email protected].
We are committed to assisting you in completing your data transfer. Please contact us through the following link at any time between Monday and Thursday of this week so that our technical team can provide the necessary support:
https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
Don't bother! This is cripple-ware and it's not going to help you recover files unless you pay their ridiculous price!
EaseUS 回复2025-11-14
Thank you for your feedback regarding your experience with our data recovery tool.
We understand your frustration. We offer a Free version that allows you to recover up to 2 GB of data at no cost. This enables you to evaluate the product's performance before committing to a purchase.
It appears you may have installed the Trial version, a different edition, which showcases the software's features but requires a purchase for actual data recovery.
While we do not offer a completely free product, we believe the price reflects the considerable investment in developing a reliable solution for transferring complex user data and applications. We are confident in the value it provides. To ensure your satisfaction, we offer a 30-day money-back guarantee.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Tried to transfer a 680mb older program. When I tried to put it in the new computer is said a 'pro' is required. This was confirmed on chat. So this free transfer under 2GB is deceptive. This is not an ethical company.
EaseUS 回复2025-11-14
Thank you for your feedback, and we're sorry to hear about your experience.
To clarify, we offer two versions:
Free Version: Transfers up to 5 common applications at no cost.
Trial Version: A preview of all features but does not perform actual transfers.
It's possible you used the Trial version, or the application you selected may not be supported by the free tier.
We recommend purchasing the product for continued use. We offer a 30-day money-back guarantee to ensure your satisfaction. If the product does not meet your expectations, a full refund will be provided.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Typical user error... Deleted data and emptied the trash on my Mac. Park guided me through the program in support and walked me through the necessary steps. Unfortunately, we couldn't find the files anymore. But that was my user error. I highly recommend the support team. Thank you, Park.
The Mobi mover doesnt work at all. Ended up using the samsung switch program and it works 100% better. Also good luck getting a refund from EaseUS the amount of emails i have sent to get a simple refund is simply a joke.....
EaseUS 回复2025-11-07
Thank you for your feedback, and please accept our sincerest apologies that EaseUS MobiMover did not meet your needs and that the refund process has been so frustrating. This is not the experience we want for any of our customers.
You are right – you should not have to send numerous emails to resolve a simple refund request.
Upon review, we found that our technical team attempted to resolve the issue you experienced, which inadvertently delayed the refund. We are pleased to confirm that your refund has now been processed and you should receive the funds within 5 business days.
Again, we are genuinely sorry for the significant inconvenience caused by both the product performance and the poor refund experience. We are using your feedback to review our internal processes.
On Google it said free disc cloner and I downloaded and installed it and it was only a free trial. OK, so I tried to clone a disk and I had to upgrade and pay. That is deceptive practice. Don't deal with a company that engages in deceptive practices.
EaseUS 回复2025-11-06
Thank you for sharing your feedback. We regret to learn of the unsatisfactory experience you had with our disk cloning tool.
We understand your disappointment regarding the disk cloning feature being a paid function. The free trial version is intended to demonstrate the product's functionality. However, performing an actual clone necessitates a purchase, as the development and ongoing improvement of the product require significant investment.
We apologize for any confusion this may have caused. We will implement clearer notifications on our website to provide comprehensive product information.
Alert! This is a bad brand!! Whole EaseUS product lines are based on false promise and low quality products. First of all, when it say "complete free", it is not free at all, it is just a trial version, not functioning for the major portion. It is just a trick for you to download. Second when they say "lifetime version" is a big lie, not lifetime version at all. It does not allow to upgrade to a higher version, basically, once a while, you have no choice to pay them again. Further more, its product quality is so bad. I purchase their EaseUs Partion and EaseUs Video Downloader, they kept crashing my computer. The EaseUS CleanGeneus could not scan at all. Man, all junks! All time feel like wasting of my time with it, just to figure out why it keeps freeze my computer. Especially the Video downloader.
EaseUS 回复2025-11-07
Thank you for taking the time to share this detailed and honest feedback. We are very sorry to hear about the extremely frustrating experience you have had with our products and the disconnect between your expectations and reality.
Regarding "Free" vs. "Trial": the Free version allows users to test core functions before purchase, while the Trial version only demonstrates functions without performing operations. It appears you may have downloaded the incorrect Free version. We understand clarity is crucial and regret any misleading communication regarding our free versions. We will immediately address this with our marketing and product description teams to ensure complete transparency in our terms.
Regarding our "Lifetime" License options: We offer both a Lifetime License and a Lifetime Upgrades License. The Lifetime License provides perpetual access to the current software version. The Lifetime Upgrades License includes complimentary updates to newer versions. Detailed comparisons are available on our website.
We are very concerned to hear that our Partition Master, Video Downloader, and CleanGenius software caused your computer to crash and freeze. This is certainly not the experience we want any of our users to have, and we apologize for the disruption and wasted time this has caused you.
Usually, those products should work without issues. However, the crash issue arises due to environmental factors, system compatibility, or disk-related issues. In some cases, these incompatibilities can lead to computer crashes. To resolve this, we need to perform a diagnosis.
Could you please contact us from the following link? Then our technical team will help you fix the issue:
https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
Software was hard to use and I was trying to retrieve a file for work. It let's you get so far on the free download, recovers files, but you cant look at them until you pay... I paid with intention of being re imbursed. Sent a refund request the very next day, and have been denied. Refunds only issued if its a technical issue. Terrible
EaseUS 回复2025-11-06
We sincerely apologize for the unpleasant experience you had with our support team. After reviewing your case, we understand that you are requesting a refund due to unforeseen circumstances and lack of reimbursement from your employer.
We attempted to offer alternative solutions to compensate for the issue; however, we understand that you have initiated a chargeback request with your bank.
As the order is currently under chargeback review and the funds are being managed by your bank, we kindly request that you wait for the bank to process your refund request. We will cooperate fully with the bank's investigation to ensure a timely resolution.
The restoration results can be very good, so I decided to purchase the minimum number of credits to work on restoring some old family photographs.
⚠️ Caution:
The program appears to use an algorithm that may reject or error out if it deems an image “unsuitable.”
For example, a photo from around 1930 of my mother aged about nine was flagged as an error — seemingly because the system interpreted it as containing a child.
⚠️ Refund Policy:
It seems that EaseUS does not offer refunds for rejected or failed restorations. Therefore, if any of your photos could possibly be considered “risky” by the algorithm, you may wish to avoid using this service.
EDIT
I will add that in the hour since writing this review my 200 credits which equalled 50 scans has changed to each scan costing 200 credits. I'm astounded!
ANOTHER EDIT
Three days later my credits are -1!
My code is: Reference #519857547: Your EaseUS Fixo (200 credits) order
EaseUS 回复2025-11-06
Thank you for your reply. Our technical team is currently investigating your case in our system backend. If your purchase points were deducted incorrectly, we will rectify the issue, return the points to your account as quickly as possible, and notify you via email. Please be assured that we will provide a satisfactory resolution.
First of all this company is not German company nor base in Germany!! They are CHINESE AND IN CHINA‼️ To anyone who’s thinking of buying any product from this company, pls DON’T, they are FRAUD, they will, steal your data! Once you scan your drive they will ransom it so you buy the product but as soon as you pay so you can recover what happened instead, all my data was deleted and there is no way to recover, when I asked for support they blamed my ssd and enclosure as the reason of erasure.
Before i used thier product I migrated all my files to my new Mac but one file, very important file. On top of that they refused to refund my money‼️
Again people pls boycott this company, they are SCAMMER!
EaseUS 回复2025-11-06
Thank you for bringing your concerns to our attention. We are genuinely sorry to hear about the extremely frustrating and distressing experience you've had.
First, we want to address a key point of confusion. EaseUS is a global company with roots and headquarters in China, but we also have resellers worldwide, including in Germany, to serve our international customer base. We apologize if our corporate structure was not clearly communicated, leading to this misunderstanding.
Our product is a read-only tool, ensuring the security of your data. We do not collect or store any personal information, and the product can be used offline for enhanced privacy.
The free version allows you to evaluate the product's functionality and assess the potential data insights it can provide. While the free version offers a comprehensive overview, a paid version is required to recover lost data. This is due to the significant investment in our technical team, which is essential for the continuous development and improvement of the product.
We understand your frustration regarding the unsuccessful data recovery and apologize for any negative experience you may have had with our support team. Please be assured that our product is designed as a read-only tool and does not delete any data. To further investigate your case, could you please provide your case ticket ID? We will review the details and strive to provide a satisfactory resolution.
Disk Cloning software is useless and counts UP not down the time it will take, never finishes. Just a pile of shite. £18 wasted. False advertising
EaseUS 回复2025-10-31
We're sorry to hear you're having trouble cloning your disk.
The time it takes to clone a disk can vary significantly. It depends not only on the amount of data but also on the health of the disk. If there are bad sectors or other issues, the process can take much longer than with a healthy disk.
In your case, could you please contact us through the link, and we will offer you immediate technical support.
https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
Finally after many other attempts and online sessions we were able to find and solve the issue. Warren listened patiently and checked thoroughly to see what was actually going on. I believe we have now resolved the activation issue that was causing the problem.
Freddy the Support guy was great.
Software download itself is confusing, probably designed to frustrate people so they pay.
Why is the "Free Download" button, right above where it says "Recover Data Up to 2GB Free", not the free version?
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