A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Using Fixo to repair a set of damaged photos from a mobile phone micro SD card. Each original photo is 3 MB in size. The software recovers 85% of the images. In general, thumbnails (approximately 50 KB) are recovered, and often an image of 700 KB to 1 MB is generated, but with a poor definition. A face in a close background may become unrecognizable.
Conclusion: it allows you to save your memories, but it's not miraculous or sensational.
EaseUS 回复2026-01-26
Thank you for sharing your detailed and valuable feedback about your experience with Fixo. Your observations regarding the recovery results—such as thumbnail restoration versus final image quality—are greatly appreciated and will help us improve the tool.
Regarding the issue of poor definition in the repaired images (e.g., faces becoming unrecognizable), our technical team would be glad to investigate further and explore potential optimizations.
Please email these sample files, along with a brief description of each case, to our technical support team at: [email protected]
They will get back to you soon!
Scambags, bought for 1 month, they continued to charge me for the next 3 month
EaseUS 回复2026-01-26
We apologize for the inconvenience caused by the unauthorized charge. Based on the information provided, it appears that your product is a subscription-based version. During the purchase, it seems that you inadvertently did not cancel the subscription in the shopping cart, and you also did not contact us to cancel it despite receiving a notification prior to the renewal order. We sincerely regret any negative experience you may have had and would like to assist you with the renewal order. Could you please provide us with your order ID by email ([email protected]) so that we can help you resolve this issue?
Some files were recovered. But not the main files I was looking for.
I guess some files get overwritten anyway.
Also, i received immediate feedback from the company support staff, i was attended by Jennifer.
I have used a few of their products and always found them value for money, in particular PC Transfer is amazing and has saved me dozens of hours. Each time I get a new PC I transfer my software from the old PC, this saves a lot of downloading the original software and installing each programme manually, that's if I can even find the original software. The software is definitely worth the money. The only thing is that some programmes are not activated, and cannot be activated again, but 95% are perfect
Their support people are fast responders and knowledgeable :-)
⁹Their raid recovery software is a scam, so don't get fooled by all the made up reviews. My raid array was fine and undisturbed, hardware failure with my server. However this software said it rebuilt the raid, but none of the data was usable or recoverable. With that being said this software doesn't do the job you intend for it to do. Just beware its not going to recover data as it will fail or freeze and any data it thinks it can recover is corrupted. So buyers beware not a reliable solution! Let me further update this report. As I was able to recover my data using raid array recovery steps with a Linux OS. So save your money and stress and google raid array recovery and there are videos to show you the steps with out wasting time and money with this crappy software.
EaseUS 回复2026-01-23
Thank you for providing this update. We are sincerely sorry that our software did not meet your expectations and failed to recover your data following your server's hardware failure.
We completely understand how stressful data loss can be. While our software is designed to handle a wide range of RAID configurations, complex hardware issues can occasionally lead to the corruption or file errors you experienced. We are genuinely glad to hear that you were able to successfully recover your files using Linux recovery methods; at the end of the day, the safety of your data is the most important outcome.
Regarding your request for a refund: we fully intended to proactively issue a full refund to make this right. However, our records indicate that you have already initiated a chargeback through your bank.
Because a formal dispute has been opened, the following now applies:
Bank Mediation: The refund process is now under the official control of your financial institution.
Next Steps: We recommend waiting for your bank to complete their investigation. We are unable to process a manual refund from our end while an active chargeback is pending.
We appreciate your candid feedback, as it helps us improve. We’re pleased that you reached a successful resolution for your data.
I purchased premium for over $40, and then when I went to use my code, they told me that my code was invalid and refused to give it to me, instead offering me a coupon so I could buy the same product again, but at a "discount." I avoid using EaseUS products at all times now, and I have actively warned multiple friends not to buy products from them - they will scam you given the chance.
EaseUS 回复2026-01-20
Thank you for reaching out, and please accept my sincere apologies for the incredibly frustrating experience you've described. This is not the standard we aim for, and I want to help you resolve this immediately.
To get this sorted for you right away, I need some specific details to investigate what happened. Could you please send your order ID or license code to our technical team by email at [email protected]?
Then they will further check the license code, investigate the activation issue and help you activate the product without purchase again.
We value you as a customer, and I am personally committed to fixing this. I hope we can have a chance to restore your faith in us.
BEWARE! Bait and switch. I thought I was buying AI Photo tools on a monthly subscription and after credit card was processed, website switched to a data backup plan. There is no way to cancel renewing monthly subscription after signing in.
EaseUS 回复2026-01-20
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrating experience you encountered.
Following payment, the product website redirects to the homepage. This is standard procedure. You can just navigate to the relevant AI Photo tool page and log in to your account to use the full functions.
We regret to inform you that subscription cancellation is not currently available through the customer account interface. However, your invoice contains instructions and an entry for canceling your subscription. Alternatively, you may contact us directly to request cancellation.
Once again, we sincerely apologize for any inconvenience this may have caused. Your feedback is invaluable as we continually strive to improve our services.
Misleading software and deceptive subscription tactics. Avoid!
I tried the trial version of this recovery software, and it showed a long list of files that appeared to be "recoverable." Combined with a 50% discount offer, I was rushed into making a purchase. However, after buying it, I realized that the files listed were not deleted data at all—they were just existing "live" data already on my disk. The software wasn't recovering anything; it was just indexing my current files.
Furthermore, I discovered that a recurring subscription had been activated through 2co.com without my clear consent. I have sent multiple emails to both companies, but I’ve received no response. It’s no surprise that 2co.com has a 1.5-star rating on Trustpilot. In my opinion, both companies operate like scammers in different ways. Stay away and save your money.
EaseUS 回复2026-01-20
Thank you for providing your detailed feedback. We sincerely apologize for the frustration and inconvenience you have experienced, and we appreciate you bringing these matters to our attention.
We take your concerns seriously and are committed to addressing them:
Regarding Software Functionality:
We regret any lack of clarity in the trial display and the resulting confusion regarding recoverable files.
To clarify, the trial version offers the same data location capabilities as the full product. The key difference is that the paid version enables the actual recovery of located data. We encourage users to carefully review the files located during the trial to confirm they are the desired lost files before making a purchase.
Regarding Subscription & Billing:
We utilize 2co as our order processor. Our data recovery tool is offered as a one-time purchase and does not involve recurring subscription renewals.
We are concerned to learn about the unexpected recurring charge and any difficulty you experienced in contacting our support team. We are committed to ensuring transparency and avoiding any perception of subscription without clear consent. To investigate this matter further, please email your order ID to [email protected], and our team will promptly review your account.
Regarding Communication:
We apologize for any delayed response to your previous emails. We strive to respond to all customer inquiries within 24 hours. We understand you contacted us during a weekend, which may have contributed to the delay.
Once again, we sincerely apologize for the negative experience you encountered. We value your feedback and appreciate the opportunity to address your concerns and improve our services.
Subbed to EaseMate. Wanted to cancel my sub after a few weeks before the next cycle. It said I wasn't subbed to monthly anymore, k cool. Then a few days ago I was charged again. I checked EaseMate's plan pricing again, once again said I am not subbed. Checked account.easeus webpage, there it shows the monthly purchase, but no way to cancel it. What a bunch of scammers. They'll essentially let you easily sub, but then it's literally impossible to cancel unless you engage with their slow/broken support system via email and live chat. Borderline illegal.
Edit: While live chat didn't work at all, their email support at least got back to me rather quickly. They have *said* they canceled my sub and there won't be future renewals. It's nice that support didn't try to argue, but I most definitely shouldn't have needed to contact them. Again, EaseMate's showed the wrong plan (said basic/free when in reality I was still a paid sub) and they even say you can cancel via the action center or whatever, when in reality EaseMate doesn't have anything like that. I couldn't cancel from the pricing tab, with the plans, since it didn't say I was subbed (when again.. I was) and on account.easus there simply doesn't exist a cancel option. From that page all you can do is look at your recent orders, re-purchase them (lol! so that's made easy?) and contact support.
The fact you need to contact support and wait for a response and also *hope* that you've actually had your plan canceled, trusting them, sucks. I raised my score from 1 to 2 stars because they were at least quick to respond via email, although live chat being utterly broken sucked. Reminds me of Louis Rossmann's gym membership that required a certified letter to be sent to a physical address, for his membership to be canceled. Signing up is made very easy, while canceling is made as difficult as possible.
EaseUS 回复2026-01-21
Thank you for sharing your detailed experience. We sincerely apologize for the frustration, confusion, and inconvenience you encountered during the subscription cancellation process.
We want to address each of your concerns directly:
Conflicting Information & Cancellation Difficulty:
We regret the confusion regarding your product subscription and the subsequent renewal charge. We also apologize for the difficulty you experienced when attempting to cancel your subscription independently. The cancellation option should be readily accessible and functional as advertised, such as in the Action Center or on the pricing page. Requiring you to contact support for a self-service task is unacceptable. We appreciate your feedback and are committed to improving our service to ensure a more seamless user experience.
Broken Live Chat & Manual Process:
We acknowledge that our live chat service is unavailable on weekends, and we apologize for any inconvenience this may have caused. While email support is available during weekends, we understand that relying on the support contact and awaiting confirmation is not ideal.
Luckily, we are happy to hear that the subscription was canceled successfully. Please rest assured that you will not be charged again.
Thank you again for your candid feedback. It is invaluable in our ongoing efforts to improve our services.
Great customer service but website unnecessarily cluttered
EaseUS website is absolutely filled with links and finding the info and differences in the "personal" editions and the more usable "technician" editions is rather difficult. Betty in customer service was able to get me the correct activation codes when one of their page links took me to the wrong edition and I bought it. FYI, the "personal" editions, even though labeled "PRO" is only good for 1 system. The "technician" edition allows use on multiple devices and I was upgrading all the family systems. The software was easy to use and reliable.
Do not use EaseUS to clone your drive in a UEFI environment
I used EaseUS to clone my 1TB HDD onto a 1TB SSD on a Win10 system. I had read many positive reviews for EaseUS, and watched countless YouTube videos showing how easy it was to do before buying a license.
Unfortunately, nothing could have been further from the truth. The 'Disk Clone' utility malfunctions badly and made a complete mess of the partitions on the new drive, creating some of them as the wrong _type_ as well as a different order. In addition, the boot information was created with missing and incorrect entries that pointed to the wrong place. A Windows recovery USB drive and the Windows repair tool could not fix these problems.
All of the EaseUS online help (and YouTube videos) for boot problems after an EaseUS disk clone simply repeat well-meaning (but out of date) advice on how to fix MBR boots, which will not hurt, but are not going to help in a GPT/UEFI environment (e.g. Win10). After two days of struggling to repair the boot issues manually with diskpart and bcdedit, I bought a copy of Macrium Reflect X, repeated the clone process ... and it booted first time with no problems at all. Like, zero problems. It just worked.
Based on this experience, and the obvious errors I saw on the cloned disk, I cannot recommend EaseUS for disk cloning.
BTW, one of the worst problems (when trying to figure out what has gone wrong) is that you can't see what EaseUS is doing - apart from a 'time remaining' indicator, you can't see what partitions it is creating, and what it is actually writing, unlike Macrium Reflect. MR also includes a recovery drive option that provides a specific tool for analysing and fixing any boot problems you might encounter (which I didn't, but I created a recovery drive just in case).
In short, save your time and your money, and use Macrium Reflect.
EaseUS 回复2026-01-18
Thank you for taking the time to share your experience in such detail. I sincerely apologize for the significant frustration and inconvenience caused by the issues you encountered while using our Disk Clone utility in a UEFI/GPT environment.
We take all reports seriously. While we perform extensive testing to ensure the safety and reliability of our software for a wide range of systems, we understand that unique configurations or specific environmental factors can sometimes lead to unexpected results. Your detailed report is valuable for helping us identify and address such edge cases.
Usually, this clone function should work without issues. However, the issue arises due to environmental factors, system compatibility, or disk-related issues。
We are sorry that our online solution did not work for your migration and that our available resources did not resolve the problem at the time. We are glad to hear, however, that you ultimately succeeded in moving your system to the SSD with another tool.
To properly investigate what happened and to ensure your satisfaction, we would like to offer you a full refund for your license. If you are willing, our technical team would also be grateful for the opportunity to examine any logs or details from your system to help us understand this specific issue. Please contact us directly at [email protected], and we will handle this promptly for you.
Thank you again for your candid and constructive review. We are committed to learning from feedback like yours to improve our products and support.
EaseUS Video Downloader is a suck: Takes ages to start downloading and most of the times does not even download a video URL!
I must apologize for this early opinion: I had a "Giveaway" version of the application, which for some reason, was not working well and the company asked me to install a "non-giveaway" version which, despite being a Free version, is working perfecly and to my entire satisfaction.
Thus, I wish to rephrase my coment entirely and give EaseUS Downloader a very positive note, rather than a negative one, as I did by mistake.
EaseUS 回复2026-01-03
Thank you so much for taking the time to update your feedback. We truly appreciate your willingness to give our software another try and are thrilled to hear that the Free version is now working perfectly to your satisfaction.
Your revised comment means a lot to us and will be incredibly helpful for other users. We value customers like you who provide thoughtful and honest input.
Please don't hesitate to reach out if you need any assistance in the future. We're here to help!
Recovery software does not work as promised and fixed my problem with data loss. easeUS service tried to help several times but their hints were not helpfull.
Wanted to get back my money and wrote them 3 times but they refused to do it, although the offered a 30 days money back offer for the deal. Don't buy from this software company!
EaseUS 回复2026-01-03
Thanks for your feedback. We understand your dissatisfaction with our product's performance regarding file recovery and the refund process. We sincerely apologize for the inconvenience this has caused.
To expedite our review of your case, please provide your support request reference number. We will promptly investigate the matter and strive to find a resolution that meets your satisfaction, which may include a full refund.
Poor company. Poor customer service. Avoid for your own good.
EaseUS 回复2026-01-03
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the poor experience you've had with our service. This is certainly not the standard we strive to uphold.
We take your comments very seriously. To better understand what went wrong and to see how we can make this right for you, could you please email us at [email protected] or message us directly with more details? We would truly appreciate the opportunity to address your concerns personally.
Our goal is always to provide excellent service, and we regret that we fell short in your case. We hope to have a chance to restore your trust.
Started badly by offering 'Free' trial which only gives access to pretty screens but zero action. After paying to use SSD cloning software, it apparently has not installed completely, and prevented Windows on my new SSD from ANY use whatsoever. EaseUS software cannot be uninstalled because uninstall was never installed, and all old Windows restore points to revert to old disk have been anihillated. It now looks like I will have to re-instal all my programs including Windows itself from scratch - that is what these people said I would avoid by using their 'quick' software.
Calls to their support line were a waste of time (but hilariously silly) the best they could do was suggest I take the SSD out of my computer and use it as an external drive on another computer which was working correctly. No hints how I could possibly get my old hard disk working again..........
Putting in a claim for my money back plus compensation for days/work completely lost due to computer failure. Obviously my recommendation is to avoid this companys software products at all costs.
Update 4 January 2026; Subsequently re-installed Windows and some of my programs from scratch, I was able to run Windows and deal with the error messages which appeared, so finally after several days interrupted work I now have a correctly booting and running computer. Such a lot of technical work to get here!
EaseUS 回复2026-01-03
We are writing to offer our most sincere apologies for the completely unacceptable experience you have described. The situation you faced—a failed system migration resulting in the inability to boot, compounded by inadequate support and the loss of significant time and work—is far beneath the standard we strive for, and we take full responsibility for the severe disruption this has caused you.
We are deeply concerned to read your account. The core failures you reported—software that did not complete its core function, left your system in an unusable state, and lacked a proper uninstaller—are serious matters that contradict our fundamental purpose of providing reliable tools.
Thank you for the update that you have now, after considerable personal effort and lost days, managed to reinstall your system and restore functionality. We recognize that this was a burdensome task that should not have been necessary.
Regarding your request:
Refund: We will process a full refund for your purchase immediately upon locating your order. Please provide your case ticket ID.
Compensation for Lost Time/Work: We take your claim for compensation very seriously. To properly review this, we need to investigate your support ticket and the specifics of your case in detail. We ask that you please provide your support ticket number. A senior member of our team will then be in direct contact with you to discuss this matter fairly and thoroughly.
We understand your anger and loss of trust. Our immediate goal is to address the tangible impact this has had on you. Could you please let us know your case ID so we can begin resolving this for you without further delay.
Scanning takes time which makes sense as it has to rebuild all the track / path to lost files. Recovery is extreme slow, when seeking help from the support team, they offer that, I purchase their support plan to speed up the recovery.
Tool works but, if someone is trying to recover a few Gigs of data, good luck with time.
EaseUS 回复2026-01-03
Thank you for your valuable feedback and for sharing your experience. We sincerely apologize for the frustration caused by the slower than expected recovery speed and any miscommunication regarding our support services.
We understand your disappointment with the recovery speed. Please be aware that factors such as destination drive speed, source drive health, file types, fragmentation, and file size can influence the recovery process.
We apologize for any confusion or inconvenience regarding our customer service options. We want to clarify that this service is offered as an additional resource for users seeking expedited assistance and is not a mandatory requirement.
Should you prefer to continue with the recovery process independently, we recommend allowing it to complete. If you encounter any issues during the data recovery, please do not hesitate to contact our technical support team for assistance. Thank you for your understanding.
They gave me the old bait and switch routine. 12/27/25. Lifetime Partition Manager Pro. Claims 60 extra tools, etc, and all that junk. Total lie. Even if you click on "New" Version 20 you are redirected to their page to purchase..... you guessed it, version 19. Cudos to their sneaky ways. They give you great discount only to discover it's only for version 19 (as of today - 12/27/25) and now for the switch.... You have to pay again for version 20 which has all those "extra 60 things" so your lifetime subscription means, and is, pure bunk unless you want to be stuck with version 19 forever. The real kicker is that you can't find version 20 anywhere on their site, even though they claim it's all new! and all that jazz. You are just stuck in a vicious circle. Shame on me for falling for this one. I used to love this company but have lost all respect for them now. Hope this helps the next " sucker". Even their version 19 doesn't do what it says it will. There are so many missing options from what is represented on their site I could scream at the time I wasted. I've been a senior IT engineer for 30 years and this is beyond belief! Yep, I'm pretty darn mad.
EaseUS 回复2026-01-01
Thank you for taking the time to share your detailed and very concerning feedback about your recent purchase. Please accept our sincerest apologies for the immense frustration and disappointment you've experienced. What you've described is not the standard we strive for, and we are genuinely sorry that our communication and upgrade process has led you to feel misled and disrespected, especially as a long-time supporter and a senior professional in the field.
You are absolutely correct to expect clarity, and we have clearly failed to provide that in this instance. We take full responsibility for the confusion surrounding the promotion, the accessibility of Version 20, and the description of the "Lifetime" license terms. Your feedback is critical, and we are already reviewing the specific pages you mentioned to correct any misleading information.
To address your situation immediately, we would like to offer you the following option:
Direct Upgrade to Version 20: If you still believe in the tool but feel betrayed by the process, please reply to us with your case ticket ID. I will personally ensure you are provided with a complimentary upgrade to Partition Manager Pro Version 20 to honor the intent of your "Lifetime Upgrades" purchase for this major version.
If you do not have a case ticket ID, please contact us by email at [email protected] to further help you.
Again, we are truly sorry for the experience and the time you have wasted. We hope to have an opportunity to restore your faith in us.
EaseUS
VoiceWave
Wondershare Recoverit
Voicemod
Dubbing AI
Tenorshare
Diskdrill.com
MiniTool Software Ltd.