EaseUS

Hi there, thank you for being honest about your experience. I’m truly sorry to hear that you felt pressured; that is never our intention. We want our customers to feel informed and empowered, not rushed. I’d love to learn more about where we missed the mark so I can make sure it doesn't happen again.

We are truly sorry for the frustrating experience you’ve had with our recovery process and the subsequent refund request. Please accept our sincerest apologies for any condescending tone you may have felt in our previous communications; this is certainly not the level of service we strive to provide. While our technical team often asks for details to ensure every recovery possibility has been exhausted, we understand that your priority is the 30-day money-back guarantee. We want to make this right. To help us investigate your specific case and fast-track your refund, could you please provide your Case ID or Order Number? Once we have this information, we will review the logs of your interaction and ensure your refund is processed immediately. We value your feedback and are committed to resolving this for you.

Thanks for your feedback and the kind words about the software itself! We’re sorry to hear the activation process has been a headache. Because our licenses link directly to your specific hardware and OS configuration for security, certain system updates or hardware changes can occasionally trigger a reset. We’re constantly looking for ways to make this 'handshake' smoother. In the meantime, please don't hesitate to reach out if it drops off again—we'll get you back up and running as quickly as possible

Dear customer, thank you for sharing this feedback. I am sincerely sorry for the frustration and the time you spent scanning your drive. To clarify, we often appear in searches alongside other recovery tools like Recuva because we offer similar data recovery services, but we never intend to mislead users about which software they are downloading. Regarding the 'Free' version: We offer a Free Edition that allows for up to 2GB of data recovery at no cost, and a Free Trial which only allows for scanning/previewing. It sounds like you may have installed the Trial version instead of the Free Edition. We realize how frustrating it is to reach the end of a 4-hour scan and see a paywall; we are working on making the distinction between these versions much clearer to prevent this exact situation. Please reach out to us at:https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3 we’d like to make this right and ensure you get your files back.

Thank you for sharing your detailed feedback. We’re glad to hear that you found value in the AI guidance and were ultimately able to recover your data—that’s great news! We also appreciate your honest input regarding the scan interpretation and pricing. Regarding the scan results, we’d like to explain why so many files may appear: We adopt several different scan methods to ensure the best possible recovery outcome. As a result, a single file may be detected by multiple scan methods, and each method may create a copy of that file in the scan results. This means it’s normal to see more files listed than you actually had originally. We recommend trying the files one by one and saving the copies that can be accessed correctly. We understand this can feel overwhelming, and we're continuously working to make the post-scan experience more intuitive. Your feedback is incredibly helpful in that process. If you have any further questions or need assistance navigating the results, please don’t hesitate to reach out. We're here to help.

Thanks for your feedback. I’m sorry to hear the software didn't perform as expected. Cloning a drive with physical damage or bad sectors can be incredibly tricky, depending on the severity of the disk degradation. We certainly don't want you paying for a tool that isn't working for you. Could you let us know if you received a specific error code? Often, choosing the Sector-by-Sector clone can help. If the hardware is too far gone, we are happy to honor our refund policy.

Thank you for reaching out, and I’m truly sorry to hear that you’re having trouble with your EasyMate subscription. We take your feedback seriously, and I’d like to help resolve this for you right away. If you’d prefer, I suggest you contact our support team by email at [email protected], and they will help you solve any problems you have. Again, I apologize for the frustration this has caused. We value your business and want to make sure you have a positive experience.

Thank you for bringing this to our attention, and please accept our sincere apologies for the significant frustration you've experienced. We are very sorry to hear that the software did not work with your Samsung drives and that you were left feeling unsupported. Your situation is important to us. While we do have a standard refund policy, it is never our intention to uphold it when a product fails to function as intended for a customer's specific hardware. We would like to personally look into your case and make this right. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.

We are incredibly sorry to hear about the boot failure after your restoration. We understand how frustrating it is to rely on a backup only to face a reformat. Since the 'Fix MBR' tool isn't detecting the drive, our engineers would like to investigate if this is a driver or partition alignment issue to save your data and solve the bootable issue before you reformat. Please contact us at [email protected], and then our technician will offer you a professional solution.

Thank you for sharing your feedback. We are truly sorry for the frustration and disappointment you’ve experienced over the last two years, especially regarding your refund request under our 30-day guarantee. This is certainly not the experience we want for our customers. To help us make this right, could you please provide your case ticket ID? We will escalate this directly to our management team for an immediate investigation and to prioritize your refund.

Thank you for your patience and for providing further details. We have conducted a secondary technical review of your case, and we would like to provide a transparent explanation regarding the corrupted files. The Reality of SSD Recovery You are correct that the software detected your Word and Excel files. However, because these were deleted from an internal SSD with the TRIM function active, the operating system permanently wipes the physical data blocks immediately to maintain drive performance. While the software can still find the "metadata" (the filenames and folder structure), the actual content inside those files has been erased by the hardware. This results in what we call "Empty Files"—they look like your documents, but they contain no valid data. Because the source data is physically gone from the drive, these files are, unfortunately, impossible to repair or recover by any software. We apologize that this wasn't communicated more clearly earlier, and we understand that a license as compensation does not replace your lost data. Therefore: We have now processed a full refund for your purchase. The funds should appear in your original payment method within 3-5 business days. We sincerely regret that we were unable to retrieve your documents this time. We are using your feedback to improve how our software alerts users to SSD-specific limitations in the future.

Thanks for your feedback, and please accept our sincere apologies for the frustration our emails have caused you. It's possible that you may have downloaded a free trial or utility from our website in the past and inadvertently subscribed to newsletters or update notifications during the process. This is the most common reason for receiving our communications. To permanently stop all emails from us, please contact our dedicated support team directly at: [email protected] Simply inform them you wish to unsubscribe, and they will promptly process the request for the email address receiving these messages. We sincerely regret any inconvenience this has caused and appreciate you bringing it to our attention.

Thanks for sharing your experience. We are sorry to hear that you had such an unpleasant experience when working with us. We would like to extend our sincerest apologies for any confusion or inconvenience caused by our customer service option. We want to clarify that the service is not mandatory, but rather an additional option for users seeking more efficient assistance. It appears that there may have been a misunderstanding in the explanation provided by our support staff, and for that, we take full responsibility. We are committed to strengthening our personnel management to ensure clearer and more accurate communication in the future. We noticed that you required a refund for the order. Our team has already refunded it. Your refund will be completed within 5 -- 7 business days depending on the ability of your financial institution to process the transaction, and it will take the form of a credit issued directly to the payment method billed. Thank you for bringing this matter to our attention. We value your feedback and are committed to improving our services for all our customers.

We sincerely apologize for the frustration this has caused. It is never our intention to mislead our users; the 1-minute limit is part of the free trial version to allow users to test the recording quality and features before purchasing. This limitation is noted within the free version's description. We appreciate your feedback regarding the clarity of our trial warnings—we take this seriously and will share it with our product team to improve the user experience. Since you have already invested time in this recording, please contact our support team at helpdesk and mention this review. We would like to see how we can assist you with your existing file.

Thanks for your feedback. We sincerely apologize for the unpleasant experience you had when using our product and working with our team. Can you please kindly share with us your case ticket ID? We will review your case, get back to you with a satisfactory solution and deal with the refund.

Thank you for your detailed and candid feedback. As a retired computer professional, your insights are incredibly valuable to us, and we sincerely apologize for the frustration and the 2.5 days of manual labor this process caused you. This is certainly not the seamless experience we aim to provide. We would like to address the technical points you raised to clarify how the software operates: 1. The "11% Progress Loop" When transferring applications, PCTrans moves not just files, but also machine-related registry entries and system dependencies. To provide a real-time ETA, the software constantly recalculates the remaining time based on the current data stream. When handling large volumes of small files or complex system data, the progress bar may fluctuate or appear to "hang" while these background calculations occur. As long as the network is stable, it will eventually complete, though large datasets can indeed take several hours. 2. Creation of a New User Account The software creates a new account on the target PC by design to prevent data corruption. Merging data directly into an existing active profile often leads to permission conflicts and configuration errors. Please note that when logging into the transferred account for the first time, the system requires you to set a new password, as original credentials cannot be migrated for security reasons. 3. Application Errors and Activation Keys App Compatibility: While we conduct extensive lab testing across various environments, some apps may trigger errors due to specific OS environment differences. We would welcome the opportunity to analyze your error codes or provide remote technical assistance to resolve these issues directly. Activation Keys: Most modern software (like MS Office 2016) binds licenses to specific hardware IDs. For security and licensing compliance, PCTrans does not migrate these encrypted activation keys. Users typically need to re-enter their keys or contact the software vendor to reset the activation, as you successfully did. 4. Customizing Destination Paths (D: Drive Data) We apologize if the interface was not intuitive, but PCTrans does support manual redirection of target locations before the transfer begins. This allows you to map data from a source D: drive to a specific partition on the new PC. We clearly missed the mark in making these options obvious for your migration. Your feedback regarding the UI and the backup/restore method has been shared with our product development team to improve clarity for expert and novice users alike. If there is anything further we can do to assist you or if you would like a follow-up on your case, please do not hesitate to reach out to us directly.