A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Purchased a lifetime license to pdf editor only to find that it does not in fact apply to updates. Does not apply to latest version of pdf editor.
Customer support was not helpful. #1811202
Edit:If you had actually thoroughly reviewed my case you would see they said my lifetime update license doesn't apply to the latest version, and that they sent me a link to an older version of the program. The latest update available for download does not accept my license. It's fraudulent to say it includes all future updates and then say it doesn't apply to the latest update.
EaseUS 回复2026-05-31
Thanks for your update, Bob.
We have thoroughly reviewed your case in our system, and I am truly sorry for the confusion and inconvenience this has caused. This experience certainly does not reflect the standard of service we aim to provide.
Please rest assured that your purchase absolutely includes free lifetime updates, meaning you are fully eligible to upgrade to all future versions at no extra cost.
Our team has sent you an email containing the download link for the latest version. Please keep that information safe for your future reference.
If you need any further assistance with the installation or have any other questions, please don't hesitate to let me know. We are here to help!
Total scam. it pomots "try free" but the free part is only the download. when done recording you're directed to buy and cannot do anything unless you buy
EaseUS 回复2026-05-31
Thanks for sharing your experience.
First, please accept our apologies for any confusion. Because we invest significant time and resources into maintaining and improving our products, we are unable to offer entirely free tools. Our free version is intended to let users test and evaluate the software before purchasing.
For our recording tool, the free version allows you to record videos of any length so you can check its performance. However, free exports are limited to one minute; downloading or exporting videos longer than one minute requires a paid license. We have clearly noted these limitations on our product pages to help prevent future confusion.
As a gesture of goodwill, we would love to help you out. Please contact our support team at [email protected] with a link to or a screenshot of this review, and we will gladly help you export your full recording.
The technician version is not good for Technicians
The technician version of EaseUS Disk Copy is not suitable for Technicians because it requires an internet connection.
EaseUS 回复2026-05-26
Hi there,
Thanks for your update!
Just to clarify, EaseUS Disk Copy can be activated and used entirely offline without a network connection.
To help you get this set up, could you please contact us at [email protected]? Our technical team will be happy to guide you through the step-by-step offline usage process.
After corresponding with EaseUS customer service, I appreciated that they agreed to refund the cost of their service. As such, I upgraded my review to three stars. I also recommended they put an asterisk or note next to their claim of a 30-day money back guarantee to call attention to their full refund policy. It's only a guarantee under specific guidelines, so potential buyers should read the policy before purchasing.
Case # 272500232
Based on the mostly positive reviews of users and community experts, I purchased Partition Master Pro, Lifetime options. I opted not to download the free version because it didn't offer what I thought the full version could provide. I felt confident doing so as the website clearly mentions a 30-day money back guarantee in multiple places. So, when I discovered the program could not help in my particular situation, I requested a refund within a couple days of the purchase. Their customer service rep directed me to their refund policy which is located at the bottom of the website page; that policy was not referred to during the purchasing process. In the end, my refund request was rejected due to the stipulations found in the full refund policy. The only silver lining: Since I got the lifetime version, it may be useful on a future computer.
EaseUS 回复2026-05-07
Thank you for the kind words! It was a pleasure assisting you, and we’re just glad we could get everything sorted out to your satisfaction.
Your feedback is incredibly important to us, and we're already looking into ways to make our policy clearer for everyone. Please feel free to reach out if you ever need anything else in the future. Take care!
I tried to recover a jpg foto with the EaseUS Online Photo Repair Tool. On thr plus side I was able to see what once had been in the photo.
The original size was 2.1 MB while the recovered photo only had a size of 39 KB - that's hardly more than a thumbnail and in no way good enough to print the picture.
The app absolutely doesn't hold what it's promising
EaseUS 回复2026-05-07
Thank you for your feedback, and I am sorry to hear that the online tool did not provide the resolution you expected.
To help you get a high-quality, printable result, I recommend sending the original corrupted .jpg file directly to our technical department at [email protected]. Our support team can perform a manual repair to try and recover the full-resolution image data for you.
After chat sessions, I purchased a one-month subscription to the Partition Manager.
No sooner had I done that, than I discovered that they had activated an auto-renew function.
Then, the software would install, but not function. Tech support wanted to access my computer, to which I did not agree.
In theory I will get a refund within a couple of days. Let's see.
Totally unimpressive from a vendor that claims to have been in business for years.
For the record, the refund has already been received ahead of schedule.
The vendor's attempt to transfer responsibility to me is disingenuous - I had already had a documented chat declining to purchase a one year license because it would be a one-time use.
It's also disingenuous because I had asked the representative to make the chat history available to me. I was given instructions to get it by email, which I followed, and I still have no copy of the chat history.
It's also disingenuous because the offer to be helpful if anything else could be done, since there's no way to contact the person, or bot, making the offer.
It's also self-serving because the software simply did not run properly on a garden-variety Lenovo computer despite repeated installations, reboots, and disconnecting every drive from the computer.
Finally, the uninstall procedure is incomplete, and I spent about an hour manually removing EaseUS from the Windows Registry using RegEdit. That's not what you expect from commercial software.
I stick by my rating: Avoid This Company, you should not expect to have a good experience, even if you do get your money back.
EaseUS 回复2026-04-30
Thanks for your update. We're truly sorry to hear about your experience—and we take feedback like this seriously.
It’s good to hear the refund was processed ahead of schedule, but that shouldn’t be the only positive part of the journey. The frustration you went through—from support asking for remote access you weren’t comfortable with, to spending an hour manually cleaning the registry—is not what we want for any customer.
We’ve noted every point you raised, especially around making auto-renewal more transparent and ensuring the uninstaller cleans up properly. If there’s anything left on your system you’re uncertain about, or if you’d like us to try to locate the missing chat transcript now, we’re happy to pick that up—no remote access required, just whatever you’re willing to share.
We understand if you’d rather move on, and we respect that. Thank you for taking the time to lay this out so clearly. It helps us improve. And sorry again for the inconvenience we caused.
If I could give negative stars I would. On the strength of their CNET Review I purchased this POS company's PDF Editor product since I needed to edit PDFs for a rush project I was working. Upon downloading the software I immediately attempted to use and it completely froze up. I tried restarting, deleting and re-installing, having to mess with this useless software when I didn't have the time to do so. Nothing worked. Tried online "chat help" but there was not help available. No surprise that this POS company provides almost no customer support. So I immediately cancelled my account with them and requested a refund, only to be told several hours later, "sorry, no refunds, we don't care that our product doesn't work. Try downloading the updated version here." By that time I had already purchased another product since I couldn't wait on these idiots. So I insisted on a refund to no avail. Finally when I had the time, since they would not give me a refund, (and to add insult to injury they put me on a mailing list and began inundating me with marketing emails!) I downloaded the "new" version of their software which hurrah, didn't freeze. But it was clunky in appearance and in operation and when I tried to convert a pdf to a Word doc, surprise, it froze again! In other words, STAY AWAY FROM THESE SCUMBAGS, THEY EXIST TO RIP OFF THE CONSUMER.
EaseUS 回复2026-04-24
Thank you for reaching out and sharing your honest feedback. I sincerely apologize for the frustration you have experienced with our software’s performance and the difficulties you encountered when trying to reach our support team.
Technical Performance & Stability
It is unacceptable that the software failed during your critical tasks. I have personally forwarded your feedback regarding the interface responsiveness and the conversion crashes to our development lead. They are currently investigating these stability issues as a high priority to ensure they are resolved in an upcoming update.
Support Availability
I apologize that you were unable to reach our "Chat Help" when you needed it. To clarify our support hours, our Email Support is available 24/7, and our Live Chat is available 24/5.
It is possible that you accessed a specific chat entry that was temporarily offline due to shift rotations. If you ever find a specific chat channel unavailable, please try a different entry on our site or reach out via email for an immediate response. We are currently reviewing our entry points to make this less confusing for our users.
Refund Request
I would like to sincerely apologize for the incorrect handling of your initial refund request. Given the technical difficulties you faced and our inability to provide timely assistance, your case clearly warranted a different outcome. To rectify this immediately, could you please provide your case ticket ID? Once I have those details, I will personally review your order and process the refund.
Marketing Communications
It was never our intention to send marketing materials while you were facing technical difficulties. Once you provide your details, I will manually ensure your email is removed from all marketing databases so you no longer receive unsolicited communications from us.
Thank you for your patience and for bringing these matters to our attention. I look forward to resolving this for you quickly.
We truly value your time, and I am committed to resolving this for you as quickly as possible. I look forward to hearing from you so we can finalize your refund.
What a total waste of time. 8 hours to perform a scan to tell me what I already know, then they want to charge you to recover the files but no mention of this before you start the scan! I'm not paying £50 just to use this program once.
EaseUS 回复2026-04-20
Hi there,
Thanks for the feedback.
I truly understand your frustration. Spending 8 hours on a scan only to feel caught off guard by the recovery cost is certainly not the experience we want you to have. I sincerely apologize for the time and effort you’ve invested.
Regarding the recovery process, I would like to clarify a few points:
Free Version Limitations: We aim to be transparent about our software’s capabilities. The Trial version allows for a free scan and preview to verify file integrity before purchase, and the Free version allows to recover 2 GB of files. We have listed those limitations on the website.
The Purpose of the Scan: The scan is designed to be free so that users can ensure their data is actually recoverable before committing to a purchase. We don't want anyone paying for the software if the files themselves are too damaged to be saved.
Scan Duration: The length of the scan often depends on the capacity of your hard drive and the performance of your computer. As a reference, most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions. We know 8 hours is a long wait, and we appreciate your patience during that process.
We value your feedback as it helps us improve how we communicate these details to our users. If you would, we suggest you try this Free version to recover 2 GB of files for free for further evaluation:
https://www.easeus-down.com/20251212/drw20.1.0.0_free.exe
UPDATE: I stopped using it. Some of the photos I recovered came back glitched with colorful streaks across the image, so I had to permanently delete them. As a whole, this is a fine service, but honestly a bummer with the quality of recovered items.
ORIGINAL REVIEW: As a non-tech person with very limited experience recovering lost data, EaseUS has made it very convenient and easy to locate and restore files from my computer. I accidentally deleted a few photos and used the recovery program to get them back. It was relatively quick, so I must say I am happy with this product.
EaseUS 回复2026-04-30
Thank you for sharing your experience with us. I’m glad to hear that you found the software easy to navigate, but I am very sorry to hear that some of your recovered photos appeared with glitches and streaks.
File corruption can sometimes occur if the data was partially overwritten or damaged before the recovery process began. However, our technical team has specialized tools and manual recovery methods that can often help repair these types of image artifacts.
Before giving up on those memories, I highly recommend reaching out to our support team at [email protected]. We would be happy to have a technician take a closer look at the situation and provide further assistance to see if we can get those photos back to their original quality for you.
⚠️ Serious concerns about payment handling – potential fraud risk
I purchased software from EaseUS and was redirected to the payment gateway 2Checkout.
My bank has officially confirmed that the payment was successfully completed and credited to the beneficiary account. I have formal bank documentation proving this.
Despite this, the payment gateway claims they have not received the funds.
This creates a highly concerning situation:
- The money has clearly left my account
- The funds were confirmed as received on the beneficiary side
- The product was never delivered
- The payment processor denies responsibility
At this point, this behavior raises serious concerns about payment tracking and potential financial misconduct within the payment process.
Instead of properly investigating the transaction, support repeatedly redirects me back to my bank, despite having already received official confirmation from them.
From a customer perspective, this looks like:
- lack of transparency in payment handling
- inability (or unwillingness) to trace funds
- a system that may expose customers to financial risk
I strongly advise extreme caution when using this payment method.
I am currently escalating this case through financial authorities and consumer protection institutions.
Until this is resolved, I cannot recommend purchasing through this payment system.
EaseUS 回复2026-04-08
Hello there. We truly appreciate you bringing this to our attention, and I want to sincerely apologize for the frustration and concern this has caused.
It’s completely understandable why you’d feel this way—having your bank confirm a transaction while the provider claims otherwise is a stressful "limbo" to be in. Please rest assured that we take allegations of payment mishandling and fraud risks with the utmost seriousness. This is certainly not the experience we want for our users.
We want to step in immediately, investigate the disconnect between the payment gateway and our records, and ensure this is rectified.
To help us fast-track this investigation with our internal team and the payment processor, could you please provide your case ticket number? Once we have that, we will prioritize a manual review of your transaction and get back to you with a resolution.
Doesn't adhere to refund policy of refund within 30 days. Refuses to refund within 4 days. Extremely high positive review score doesn't say anything about the company and its products.
Subject: reference number 565680962
Strangely enough, Easeus' German site has a score of only 2.0 on Trustpilot but the English site has an unbelievable high score of 4.9.
Is this due to fake reviews on the English site or is there something else going on?
My review is about the EaseUS Todo Backup software.
Before purchasing, I saw the extremely high positive score on Trustpilot. To be honest, a score of no less than 4.9 is unbelievable.
After I saw this score, I sent emails to the EaseUS Support Team on March 17 and received a response the same day.
My question: "I read that you offer backup to the cloud. But do you also offer bare-metal operating system restore FROM THE CLOUD (not from disk or network) such as offered by Acronis, IDrive Mirror and others?"
Izzy's response: "Yes, EaseUS Todo Backup supports bare-metal recovery directly from the cloud."
On March 20, I sent another email: "Does Todo Backup also work with cloud storage from pCloud and Mega?"
On the same day, Izzy's response: "Yes, the product is compatible with cloud storage services such as pCloud and Mega. If you already have an account with these third-party cloud services, you can purchase the product without our cloud storage option."
So I made the purchase in good faith on March 21.
But guess what I discovered after my purchase?
1. Only cloud storage from EaseUS works in WindowsPE. So no third-party cloud storage. So it is of no use to make a backup of your operating system to a third-party cloud storage because you cannot recover it because your third-party cloud storage does not work from WindowsPE.
2. If you backup your data (not your operating system) to your cloud storage and you want to recover it in Windows, you will get a warning screen: "Recovering a backup image directly from the cloud may be slow or interrupted due to an unstable network connection. For large backup images, we recommend you download, then recover locally."
Excuse me? Unstable network connection? I have fiber optic internet.
So, it means it's useless to back up to cloud storage because you can only recover your data from physical storage?
Of course, I immediately asked for a refund.
EaseUS refund policy:
"Generally, any customer who so wishes will receive a refund, unless:
The request for a refund is made more than 30 days after the date."
On March 23, I informed the EaseUS Support Team that the third-party cloud storage doesn't work in WindowsPE, but that it's even impossible to recover a backup image from cloud storage.
The silly reaction from Ewan:
1. "To help you in a timely manner, we'd like to invite you to join our live chat from 7am-10am your time zone."
Excuse me? Your software doesn't work but you want me to join a chat session from 7am-10am? A timeframe most people depart to their jobs?
So, on March 24 I asked for a refund.
As I paid on March 21, that's within 4 days.
To my big surprise, these were the next reactions I received:
2. From Ewan: "Sorry for the trouble it caused to you, is that ok we give you a half refund and you can still keep the program for future use?"
Is this a joke?
Of course I refused and asked again for a full refund on March 24.
3. Ewan replied again on March 24: "Your refund has been submitted to our order processor for a process. You will receive refund in 2-3 workdays."
But I didn't receive a credit note from the billing department, so I became suspicious.
And indeed, on March 29 I hadn't received my refund yet. I had waited 4 working days (Tuesday, March 24, to Friday, March 27).
So, on March 29, I sent again an email to the EaseUS Support Team: "Now 4 workdays have passed, but I still haven't received the refund.
When will I receive it?"
4. Ewan again on March 29: "Let me contact our order processor to proceed refund again. You can also contact them directly to check the refund process."
But on Wednesday, April 1, still no refund. Already 7 working days had passed.
5. Warren replied on April 1:
"1. We have authorized our order processor Cleverbridge to issue a full refund for you.
2. In your case, the payment method is iDEAL | Wero, so the refund process may take days.
3. We kindly advise you to contact your bank, or the order platform Cleverbridge for more details."
It's now April 5, and 9 working days have passed. Still no refund.
As I NEVER received a credit note, it's clear to me that this refund process is fake.
Why should I have to contact my bank in the Netherlands or the payment platform Cleverbridge?
This is the first time a well-known company refuses to refund. Moreover, they blame the payment platform and bank. What a joke?
So be careful with unbelievable high positive scores on Trustpilot. It doesn't mean anything!
Update on 9/4/2026:
The same day the comment below by Izzy was written, I received a credit note, and the refund was paid.
Publication on Trustpilot still works! :-)
EaseUS 回复2026-04-08
Thank you for the update, Ronald Ramakers. I am sincerely glad to hear that the credit note has reached you and that the refund is now fully processed.
I would like to offer my humblest apologies for the frustration this process caused you. It is clear that we fell short of the standard of service we aim to provide, particularly regarding the technical clarification and the subsequent delay in your refund.
To address the points you raised:
Technical Information: I am genuinely sorry for the initial oversight regarding third-party cloud recovery in the WinPE environment. We are currently reviewing our internal technical documentation to ensure our team provides more precise details on the differences between EaseUS Cloud and third-party storage (like pCloud or Mega) during bare-metal recovery.
The Refund Process: While we use authorized processors like Cleverbridge to handle global transactions safely, I understand that the delay between our authorization and the actual bank transfer was unacceptable. We are working with our billing partners to see how we can speed up notification times for iDEAL and Wero payments so customers aren't left in the dark.
Our Commitment: We value your feedback regarding the recovery speed warnings and software transparency. Reviews like yours help us identify exactly where our communication needs to be clearer for our users.
We appreciate your patience throughout this. While we regret that the software didn't meet your specific needs this time, we wish you the very best with your future data backup solutions.
Even the reviews R corrupted. I tried your PRO version guys and that was Cause you scamers You took great care with your supposed *free trial* to hold the recovered files hostage by telling me AFTER the scan process that, TO RESTORE THE DAMAGED FILES, I HAVE TO pay. (...try not to swear here..., but I'm so mad) In short, PAY A CRAZY AMOUNT to subscribe to PRO. WHICH I DID, fearing I'd lose my precious videos, memories of family moments, and SURPRISE, the files are damaged! So, proud of my subscription, so warmly recommended by you, I use the famous option that's supposed to restore them (given the price, I thought everything would go smoothly) AND NO, you bunch of scammers. NONE, I repeat, NONE OF THE VIDEOS ARE WATCHABLE, AND WE'RE TALKING ABOUT SEVERAL HUNDREDS. Words fail me to express how disgusted I am by you (a word to potential new customers). NEVER GIVE A SINGLE CENT TO THESE PROFITEERS.
EaseUS 回复2026-04-02
Hi Ulrike Coulombe, thanks for your feedback. I can hear how frustrated and upset you are, and I want to sincerely apologize for the experience you’ve had. Losing precious family memories is incredibly stressful, and it’s clear that these videos mean the world to you.
I would like to address your concerns directly and provide a path forward to help you get those videos back.
1. Our Customer Reviews
We want to assure you that all reviews for our products come from real, verified customers. We value transparency and take user feedback—both positive and negative—very seriously as we work to improve our tools.
2. Understanding Free vs. Trial Versions
It sounds like there was a significant misunderstanding regarding the version you downloaded. We offer two different ways to test the software:
Trial Version: This version is designed to let users scan and preview their lost data to see if it is recoverable before they spend any money. It does not include free recovery.
Free Version: This version allows for actual data recovery (up to 2GB) at no cost.
It appears you may have been using the Trial version, which led to the prompt for a subscription after the scan. We apologize if this distinction was not clearly communicated during your initial experience.
3. Assistance with Damaged Files
The fact that your videos are unwatchable is often a result of "data corruption" that happens when the storage sectors were partially overwritten before the recovery started. However, this does not always mean they are gone forever.
We want to help you fix this. Since you have a Pro subscription, you have access to our specialized technical support. Our team has advanced tools and methods that may be able to repair those corrupted video files.
How to get help:
Please contact our technical experts directly at [email protected].
Please reach out to them with your order details. We are committed to assisting you in every way possible to try to restore those family moments.
I tried free program despite everything I read said for what I needed did not need pro version... they said company would push paid version... which i ended up buying thought from what I read it would be like Samsung smart switch. Tried it twice with wifi got 11% then 18% transfered they" something went wrong and disconnected. So next 2 times tried it with desktops link with cable went 28% and 32%. I don't have all day to dink around with programs that have issues. I have a business to run. Contacted then for refund they want what went wrong I click send report each time. Though they must not of gotten it.
As requested Ticket number 1779091 they asked for screenshots of what failures said but those are long gone. I expect when I click button to send report that is send the report and i move on
EaseUS 回复2026-03-31
Thanks for your update. I am sincerely sorry for the frustration you experienced with our software. I understand that when you have a business to run, you need tools that work seamlessly, and it is clear we missed the mark during your migration attempt.
Regarding your concerns, I would like to provide the following update:
Refund Processed: As requested, we have already processed your full refund for Ticket #1779091. The funds should appear in your account within the next 3 to 7 business days, depending on your bank's processing time.
Report Errors: I also apologize for the technical glitches you encountered, including the issue where the error reports did not seem to reach our team. We are looking into this internally to ensure our reporting system is more reliable.
Free Remote Assistance: If you still have data that needs to be transferred, we would like to offer you free remote technical assistance. Our technical team can connect at a time that works for you to handle the setup and ensure the migration is completed successfully, so you don't have to spend any more of your own time troubleshooting.
If you would like to take us up on this offer or have any other questions, please simply follow the guide in the email we sent to contact our technical support. We truly appreciate your honest feedback as it helps us improve.
Website claims it is free. But nothing is working at free of cost after downloading. Waste of time.
EaseUS 回复2026-03-31
Hi there, thanks for your feedback.
I sincerely apologize for any frustration and inconvenience you experienced.
We offer a complimentary version that allows users to preview the platform's functionality and utilize a selection of basic features.
To assist you further, could you please specify which features are inaccessible? Are you currently using the Trial or Free version?
We are committed to resolving this matter promptly.
Bought a "lifetime" licence on windows. Then a few years later, when I bought a macbook and wanted to use this licence, they told me that I have to pay again another licence, because windows and macos are different....
EaseUS 回复2026-03-31
We completely understand the frustration here. When you invest in a 'Lifetime' license, the expectation is naturally that the software stays with you.
To clarify how our licensing works: our 'Lifetime' plans apply to the specific edition they were purchased for (Windows or Mac, in this case, for Windows). Developing and maintaining a separate version for macOS requires a completely different codebase and ongoing support specifically for Apple’s ecosystem. Because of this, the licenses are treated as separate products.
That said, we value your long-term support. While we can’t transfer a Windows license to Mac, we’d like to offer you a satisfactory solution.
As we cannot contact you directly here, we suggest you contact us by email at [email protected]. Then we will help you solve the problem.
This company has shady pricing tactics. I spent hours running this program and it did find data but as soon as I hit the recover button that was when they said I had to purchase the software to recover. This should be made clear before you start the scan. I looked at the price $79 for a month! $89 for lifetime. I fed back this was to expensive and the price dropped to $40 something. I went to uninstall the program they asked why I was uninstalling again I said it was too expensive, they dropped the price down to $22. Really if I had seen it was $22 i would have bought. This was just for personal use. It's really shady pricing
EaseUS 回复2026-03-31
Hi there, thank you for being so candid about your experience. I completely hear you—it’s incredibly frustrating to spend hours on a scan only to feel caught off guard by the recovery requirements. Our trial version provides a free preview so users can verify their data is recoverable before committing, and an actual recovery requires a payment. I clearly see how that felt misleading in this case.
Regarding the pricing, we do have various discounts and regional offers that trigger during different stages of the user journey, but I agree that the most transparent price should be easy to find.
We will submit your feedback to our marketing team to make our price clearer.
I used this service once and paid for a subscription. Shortly after, I cancelled the subscription and deleted my account.
More than a month later, I started seeing multiple declined attempts to charge my card from this merchant, which I did not expect.
Today, a charge of $9.90 was successfully taken for “1200 credits”, even though I no longer have an account and had previously cancelled my subscription.
This is an unauthorised charge.
I have contacted support and requested a refund. If this is not resolved promptly, I will proceed with a chargeback via my bank.
Very disappointing experience. I would not recommend this service.
Update: After I contacted support, my refund request was initially denied based on their policy. Only after I left this review did they publicly offer to “resolve the issue” and prevent a chargeback.
This inconsistency is concerning and does not inspire confidence. I would be cautious when dealing with this company.
EaseUS 回复2026-03-19
Dear Customer, thank you for sharing your feedback. We sincerely apologize for the initial frustration caused by the denial of your refund request.
Please understand that our goal is never to be inconsistent; however, when a case is escalated or brought to our attention via a review, it undergoes a secondary manual review by our senior management to see if an exception can be made.
We apologize, but we’re having trouble locating your specific case with the details provided here. To ensure your refund is prioritized and resolved immediately, could you please share your Support Ticket ID? We want to step in and handle this for you right away.
We will also use your feedback to improve our internal communication and policy training. Thank you for your patience.
I had a very disappointing experience with EaseUS. I paid over $99 expecting immediate access to their service, but when I logged in for the first time, my order status showed **“pending.”**
Since I urgently needed to recover important data, I tried to contact their technical support right away. Unfortunately, I couldn’t reach anyone through live chat or phone, even though the company advertises **24/7 support**. I waited for hours without getting any response.
Because my order was still pending and I couldn’t get timely assistance, I was unable to use the service when I needed it most. This situation caused me to lose both time and money during a critical moment.
Based on my experience, the support availability did not match what was advertised, and the lack of timely help made the situation very frustrating. I hope the company improves its order processing and customer support responsiveness so other customers don’t face the same issue.
EaseUS 回复2026-03-16
Hi there, thank you for reaching out. Please accept our sincerest apologies for the frustration caused by your "pending" order and the delay in reaching our support team. We understand how critical data recovery is, and we regret that we were not available at the exact moment you needed assistance.
To clarify our service hours and help manage your expectations moving forward:
Live Chat and Phone Support: Available 24/5 (Monday through Friday).
Email Support: Available 24/7.
Since you contacted us over the weekend, our Live Chat and Phone channels were unavailable. Furthermore, we experience a high volume of inquiries during the weekend, which can lead to longer response times via email. But as long as you contacted us by email, we have replied to you that day.
We recommend checking your inbox (and spam folder) now, as your order status may have already been updated and a resolution sent to you.
If your issue is still not resolved, please reach out to us directly through our online support link below:
https://secure.livechatinc.com/licence/1389892/open_chat.cgi?groups=3
We truly appreciate your patience and your feedback, which helps us improve our services for all customers.
The software was inefficient (many HDD not recovered while an other software done it), the support keeps asking me useless infos to avoid a full refund.
This is the first time I'm experiencing this kind of behavior from a customer support. Ticket #1774412
Regarding the reviews here I was happy to take a lifetime license, now I know I've just thrown my money away.
Edit: Finally got a full refund from the chat support, this is frankly insane to have to reach the support from livechat to fullfill their refund policy described in their sales documents.
EaseUS 回复2026-03-16
Hi, there. Thank you for your feedback and I am glad to hear that our live chat team was able to process your full refund.
I sincerely apologize for the frustration you experienced with the initial ticket process. It is never our intention to make the refund process difficult, and I understand how disappointing it is when the software doesn't meet your technical needs—especially when you’ve had success elsewhere.
We take your feedback regarding the support 'loops' seriously, as we are constantly working to streamline our internal communication. Thank you for your patience, and we wish you the best of luck with your data recovery
Purchased disk copy software in error ( thought it was an American company, to backup files in their description ) notified company day after, uninstalled software and requested refund. Long story and 1 month later was refused by Ease(China)US verisure finance AND PayPal. I have now learned that Online companies such as EaseUS, hide behind financial organisations (often more than one) so refunds are most impossible to attain. Buyer beware.
EaseUS 回复2026-03-06
We hear your concerns and regret that your experience has been so taxing.
To clarify the current situation: the refund was not "refused" by choice, but stalled due to a lack of communication in early February, followed by the formal dispute you opened.
Because the case is now in the hands of PayPal and your financial institution, the resolution will come directly from them. We will abide by their final decision.
Thank you for your patience as the formal banking process concludes.
EaseUS
VoiceWave
Wondershare Recoverit
Voicemod
Dubbing AI
Tenorshare
Diskdrill.com
MiniTool Software Ltd.