A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
以上内容由商家自行提供，未经平台核实。EaseUS（easeus.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 805 条用户评价，属于电子与科技分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；近 12 个月新增 321 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Unlike many support techs, this support tech was willing to take as much time as needed to resolve my problem. He stayed with me as long as it took - probably over a half hour - and kept answering questions until I understood the problem and was able to resolve it. All support techs should be like this one!
Very helpful support for activation of the license.
Frank made a great job solving on the fly!!!
Yesterday I took a LOT of important photos, snaps, and model shots on my digital camera, and when I got home in the evening, I realized that the photos were gone At first, I was absolutely freaking out but then I found a YT tutorial on how to recover files from an SD card, and they recommended this app along with a few others Honestly, I couldn’t figure out the other ones at all, but this one has such a ridiculously simple interface. It’s also probably the prettiest one Anyway, it’s genuinely so easy to figure out, and you literally just have to click a few buttons to save your photos. I highly recommend it to everyone! And on top of that, there’s a free trial. You can recover up to 2 GB of photos for free
Very quick service! I really appreciate the very rapid response and solution to my licensing problem!
The support representative was able to fix my issue very quickly and was extremely helpful.
great ! thanks suppot engineer!!
"Huge thanks to Frank for the great help today with the software! Fast, direct answers—had everything sorted out in chat in just a few minutes."
I love this company, they provide many usefull software.
I am thrilled to share my experience with this incredible program. From day one, the user-friendly interface made it incredibly easy to navigate and integrate into my daily routine. The comprehensive features provided everything I needed, significantly improving my productivity and efficiency. What truly sets this program apart is its outstanding support team, who are always ready to help with quick and professional solutions. It has truly exceeded my expectations in every way possible. I highly recommend this program to anyone looking for a reliable, top-tier solution to elevate their workflow. Thank you for creating such an exceptional tool!
The software did not work. It show me images when analyzing the files with the free trial version. This is the bait and the hook.After purchasing the PRO version of the software, the software ran through it's entire process and declared SUCCESS at recovering the images. The software did not recover any viewable images at all. I contacted EaseUS technical support within hours of the purchase, and they were unable to help. After 3 days, it was clear their product was not working and technical support offered no solutions. I asked for a full refund, for a product that did not work and was just recently purchased. They have a "30-day MoneyBack Guarantee"? They did not provide a reason why a complete refund was not being offered. Update: EaseUS has given me a full refund. They initially offered only a 50% refund with no explanation. They explained that the images could be previewed during the scan but not recovered..??? The answer makes no sense to me, I am, however changing my review to 2-stars because they did issue the refund. My advice would be to engage their tech support ASAP if you have issues and don't wait a couple of weeks, if you choose to try their software. As it stands, it would seem their "recovery software" has destroyed the data on my media card, so now, no recovery is possible.
Thank you for updating your review and for sharing your experience with us. We sincerely apologize for the frustration and inconvenience this situation caused you. We would like to clarify a few important points regarding our software functionality and address your concerns: 1. Why Files Can Be Previewed But Are Corrupted After Recovery When our software scans a drive, it locates file entries and metadata. However, the preview and actual recovery process work differently: - Thumbnail Caching: In many cases, the preview shown during the scan stage relies on low-resolution image thumbnails cached by the camera or operating system, which may still be intact even if the main file content is damaged. - Overwritten or Fragmented Data: If the original sectors/clusters where the full image data resided have been partially overwritten, corrupted, or fragmented, the software can reconstruct the file structure (resulting in a "Success" recovery status), but the actual image content will be unreadable or show as corrupted when opened. 2. Read-Only Protection (Your Original Data Is Safe) We want to reassure you that EaseUS Data Recovery Wizard is strictly a read-only tool. - The software only reads the underlying sector data from your storage device during scanning and recovery. - It never modifies, edits, or writes any data back to the original source card or drive. - As long as you do not save the recovered files back onto the same media card, the original data—including files that were already missing or corrupted—will not be altered or destroyed by our software. We appreciate your patience throughout this process and your feedback regarding our support communication and refund handling. We are continuously working to improve our user experience and support response clarity. If you have any further questions, please feel free to reach out to us.
I thought by purchasing a license the software user experience would feel less like a ad-infested, engagement magnet and focus on the objective the customer has just parted money with to achieve. Sadly, it's consistently trying to further sell you other products after purchasing the one product you needed. While trying to recover a large data set which has taken me weeks to work through, each time I open EaseUS Data Recovery I'm constantly asked to upgrade software which asks you if you wish to purchase again, the software looks exactly the same each upgrade, pointless to do this!! Overall,the softare does do what it claims, it does retrieve lost files. But the user experience is much to be desired. I have taught UX for many years and I would fail my students on some of the abysmal design choices in this software. I'd expect much more after paying for it. I assumed by paying for the product, one would see less of the nonsense. My use case: I just want to recover lost data, not play a game with cartoons and spend endless money on new products I am NOT looking for. Thanks, no thanks. I'm hesitant to recommend. I'm certainly concerned with what others have mentioned that lifetime licenses being altered after the fact, features put behind an additional pay-wall or lifetime not meaning lifetime. I would suggest buyers take caution with how much the data is worth to you to spend, if the data is worth less than the subscription, look elsewhere, you may end up being screwed over.
Thank you for taking the time to leave such detailed and candid feedback. We are glad to hear that EaseUS Data Recovery successfully performed its primary job and retrieved your lost files. However, we are deeply sorry that the user experience fell so far short of your expectations after you chose to support us as a paying customer. As a UX professional, your perspective is particularly valuable to us, and we hear your criticism loud and clear: In-App Prompts & Upsells: You are entirely right—when you pay for software to solve a critical, stressful problem like data recovery, you expect a clean, distraction-free environment. Frequent upgrade pop-ups and marketing prompts during recovery tasks are frustrating and counterproductive. Design Choices: We appreciate your honest assessment of our UI and gamified elements. Our goal should always be clarity, speed, and focus. We have shared your feedback directly with our Product Lead and UX design team to re-evaluate our messaging frequency and interface design. License Integrity & Trust: We want to clarify our policy and reassure you directly: EaseUS strictly honors all purchased licenses according to their original terms. A lifetime license purchase will never require you to repurchase the same software. If the application is repeatedly prompting you to upgrade or re-purchase, this is a technical/notification handling issue on our side, not a policy change to strip away your rights. We would love the opportunity to make your remaining time with the software much smoother. Please reach out to us directly at support @easeus.com with your order details. Our team can help ensure your license is registered correctly to mute unnecessary promotional pop-ups, and we would be grateful to hear any additional UX feedback you’d be willing to share. Thank you again for holding us to a higher standard.
scamware. takes 19 pops up to close just to close program. 19 more pop ups and 30 minutes to uninstall. free trial is nothing but an advertisement.
Thank you for reaching out and sharing your feedback with us. I am genuinely sorry to hear about the frustrating experience you had while trying to close and uninstall our software. Spending 30 minutes just to remove a program is absolutely not the experience we want any of our users to have, and I completely understand why you felt annoyed. I would like to gently clarify that while our software does include a few exit surveys and discount pop-ups during closure or uninstallation， there should definitely not be anywhere near 19 pop-ups. We are truly sorry for that chaotic experience. Regarding the free trial, we sincerely apologize if it felt like an advertisement. Our free versions are intended to let users test our software's compatibility and preview core functionalities before committing to a purchase. However, we clearly need to make this distinction more straightforward so it doesn't lead to a disappointing experience. If you need assistance ensuring it has been completely and cleanly uninstalled, please let me know. We deeply value your feedback. Could you please also tell us the name of the product? And I will be passing your comments directly to our product development team to help us streamline our user interface and reduce unnecessary interruptions. Thank you for your time and patience.
Software claims its a free download, this does not help when you cannot use the software without a PAID valid licence. No demo or test mode available.
Hi there, Thanks for sharing your feedback. I am very sorry to hear that your experience with our free version didn't meet your expectations. To provide some context, while we offer free versions to let users test our software's basic functionality and evaluate how it works, our more advanced features do require a paid license. This essential revenue allows us to continuously invest in product development, security updates, and ongoing maintenance so we can deliver reliable tools. It sounds like the specific tool or feature you needed in this instance may have fallen under our premium capabilities. Could you please let me know the exact product name and the specific function you are trying to use? I would be happy to look into this and see how we can best assist you with your project.
Awful refund policy with loopholes and excuses to keep your money even when you have found 0 use or effect for it. You will get scammed out of your money and customer service will refuse to refund you. Do not spend your money on this unreliable and faulty product, literally go search for anything else. I don't know how it's legal for a company to proudly keep your money like this, they might as well have stolen it right out of my wallet. Greedy company.
Hi Yuri, thanks for sharing your experience. I am truly sorry to hear about your experience and the frustration this has caused you. This is absolutely not the standard of service we aim to provide, and I completely understand your disappointment. We want to make things right for you immediately. To resolve this, we would like to escalate your case to our senior team, review the specific delivery and technical details of your purchase, and directly assist you with a refund. Could you please provide your Case Ticket Number? Once we have this, we will prioritize your request and ensure it is handled promptly. Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Change maximum file duration of EaseUS VoiceWave from 1 minute to 7 minutes or I'll never use your services EVER AGAIN!
Thank you for reaching out and sharing your candid feedback with us. I completely understand your frustration regarding the current 1-minute limitation for file processing, especially when your workflow requires handling longer audio files like 7 minutes. To provide some transparent context, EaseUS VoiceWave utilizes advanced deep-learning AI models to handle high-quality voice transformation and synthesis. Because these AI computations are incredibly resource-intensive, the current model framework is strictly optimized for a 1-minute cap. This threshold is currently in place to guarantee real-time processing speeds, prevent software/server instability, and ensure that the voice conversion quality does not degrade mid-file. That being said, your feedback is incredibly important to us, and we definitely do not want to lose you as a user. Our development team is actively working on upgrading and optimizing our core AI models to handle larger data loads and support significantly longer file durations in future updates. I have personally escalated your request to our product management team to highlight the urgent need for extending this limit. We genuinely hope you will give us the opportunity to improve and bring these capabilities to you soon. If you have any other insights or if there is anything else I can assist you with in the meantime, please let me know.
The software itself does what it’s supposed to do, but using it is a total headache. The interface is far from intuitive, and honestly, it’s super easy to get lost in the menus. On top of that, the app is flooded with pushy banners and pop-ups constantly begging you to buy the premium version. It feels less like a utility tool and more like an aggressive sales pitch. They really need to clean up the UI and tone down the marketing.
Hi Mark, Thank you for sharing your honest feedback with us. We're glad to hear that the software successfully does what it's supposed to do, but we are truly sorry that the user interface and frequency of pop-ups have made your experience so frustrating. We completely understand how disruptive that can be, and we want to fix this. To ensure we pass this on to the right team, could you please let us know which specific software or tool of ours you are currently using? We will immediately share your comments about cleaning up the UI and toning down the marketing with our project and product development departments. Your insights are incredibly valuable in helping us improve. Thank you again for helping us do better!
This company is a scam for identity theft. DO NOT use this website! After I paid for the data recovery software with my credit card I was emailed this message instead of my activation code to access the product: "In order to validate your payment and complete your order, please provide us with the following documents during the next two business days: - a copy of a recent credit card billing statement, confirming the name and address associated with the credit card presented for your order. - a copy of a photo ID (identification card, driver`s license or passport) of the Credit/Debit Card account holder. " I have now had to cancel my credit card and will have to dispute the charge. Bloody scammers!!!
Thanks for sharing your experience. We are truly sorry to hear about your frustrating experience, and we completely understand why you felt alarmed. Please accept our sincere apologies for the stress and inconvenience this has caused you. Upon checking your order, we can see that the transaction was marked as "Suspect" by our payment processor, 2Checkout. When a "Suspect" order status appears on 2Checkout, it means the transaction failed to pass their automated anti-fraud filters. The system flagged the purchase as a potential fraud attempt and placed it under review before any payment could be finalised. The request for your billing statement and photo ID came directly from 2Checkout’s verification procedure. This step is triggered solely to protect the cardholder’s security and to prevent unauthorised charges. It is a standard anti-fraud measure, not an attempt to obtain your personal data. We want to assure you that our company never sees, stores, or has any access to the documents requested — and we would never steal your information. We only receive the activation code delivery instruction once the payment processor fully clears the order. We have since been in contact with 2Checkout for further verification, and your order has now been cancelled on June 10. As you have already cancelled your credit card and initiated a dispute, the pending authorisation will be released according to your bank’s processes. We are deeply sorry that this automated security check came across as a scam — that was never our intention. Your feedback is invaluable, and we are working with our payment partner to make such verification requests much clearer in the future. If you have any remaining questions or need further assistance, please reach out to us directly.
I tired their paid version it didnt work. I tried to cancel and they just kept giving me the run around even though a 30 day satisfaction guarantee. Dont use this company. I have been going back and forth with them before I did this review. Still not giving me the money back.
We sincerely apologize for the unpleasant experience you had when using our product and working with our team. Can you please kindly share with us your case ticket ID? We will review your case and help you deal with the refund.
I bought easU recovery because a psd document i needed for work had been damaged, hoping i could repair it . I bought the monthly suscription and immediatly tried it, after several tries, the psd kept showing the same error, no matter what I did. I tried contacting the support team hoping they could either solve the problem or give me a refund just hours after buying the license, but after not being able to give me any solutions and several mails asking for a refund, I started receiving predetermined responses completely ignoring what i was saying in the mails. At first the responses seemed kind and genuinely interested but that was clearly just a facade I´m very disappointed.
Hi Raul, thanks for sharing your experience. I am truly sorry to hear about the frustration and disappointment you’ve experienced with our software and support team. I completely understand how stressful it is to deal with a damaged work document, and it is definitely not the standard of service we aim to provide. We want to look into your case immediately and ensure you get a satisfactory resolution. Could you please reply with your Support Case Ticket ID? Once we have that, I will personally escalate this to our senior management team to review your refund request and the issues you faced with the PSD repair. Thank you for bringing this to our attention, and we appreciate your patience while we make this right for you.
EaseUS5.0
VoiceWave
Wondershare Recoverit3.3
Voicemod
Dubbing AI2.4
Tenorshare
Diskdrill.com
MiniTool Software Ltd.共 805 条符合条件的评价
