EaseUS

We regret to hear about the difficulties you experienced with our product. Please note that our free version allows for the recovery of up to 2 GB of files. It is possible an alternate version was installed prior to purchase. We are very sorry that our product was unable to recover your files. To assist you further, could you please provide your case ticket ID or email address? We will review your case and promptly process a refund. We will then contact you with a resolution.

We regret to hear about the difficulties you encountered while using our product. We offer both a Trial version, which demonstrates the product's features, and a Free version, which allows users to test basic functionalities before purchase. To assist you further, could you please confirm which product and specific functions you were using? This will enable us to determine if the Free version is suitable for your evaluation needs and guide you accordingly.

We regret that the product did not meet your expectations or perform as intended. We value your feedback and appreciate you bringing this matter to our attention. To assist us in investigating this issue, providing potential solutions, and preventing future occurrences, we would appreciate it if you could share details regarding the specific product used and the nature of the issue encountered.

We’re truly sorry to hear about your frustration with our product and refund process. We take all feedback seriously, and we’d like to understand what went wrong in your case. Can you please kindly share with us your case ticket ID? We will review your case, deal with the refund, and get back to you with a satisfactory solution.

We’re truly sorry to hear about your frustration with our product and refund process. We take all feedback seriously, and we’d like to understand what went wrong in your case. Can you please kindly share with us your case ticket ID? We will review your case, deal with the refund, and get back to you with a satisfactory solution.

We regret to hear about the difficulties you encountered while using our product. We offer both a Trial and a Free version. The Trial version demonstrates the available functions, while the Free version provides complimentary access to a selection of basic features. To assist us in better understanding your experience and to facilitate more effective pre-purchase product testing, could you please specify the product, version, and functions you were using?

We’re absolutely thrilled to hear that EaseUS Data Recovery Wizard Pro was able to restore your irreplaceable video files—we know how stressful data loss can be, and we’re so glad we could help! It’s especially rewarding to hear that our support team provided the assistance you needed. We’ll make sure to pass along your kind words to them—they’ll be delighted to know they made a difference. Thank you for trusting EaseUS again after all these years. We’re honored to be your first choice for data recovery, and we’re here whenever you need us. If there’s anything else we can do, don’t hesitate to reach out.

We’re truly sorry for the unacceptable experience you’ve had with our support team. You’re absolutely right—customer service should be clear, timely, and helpful, and we fell short on all fronts in your case. The disjointed communication and lack of resolution you described are not the standard we strive for, and we sincerely apologize for the frustration this caused. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.

Thank you for your feedback, and we sincerely apologize for the confusion regarding our free trial. We understand your frustration, and we want to clarify how the trial version works to ensure a better experience. Our free trial allows users to explore the software’s interface, check how the product works, and verify compatibility with their system before committing to a purchase. However, the clone option is only available in the paid version. We realize that the limitations may not have been clearly communicated, and we regret any misunderstanding this may have caused. Your satisfaction is important to us, and we’ll review how we present the free trial on our website to prevent similar confusion in the future. Thank you for bringing this to our attention.

Thank you for sharing your experience with us. We’re glad Freddy could quickly assist you with the license key issue, but we’re sorry to hear that the software didn’t recover your deleted files as expected. We understand how frustrating this must be, especially since you acted promptly to avoid overwriting data on the SSD. While our software is designed to recover files in many cases, success can depend on factors like file system damage, SSD TRIM commands (which some SSDs use to permanently erase deleted data). Could you please share your case ticket ID? We’re committed to reviewing your case and helping you recover your files. Offer alternative recovery suggestions or a refund if we can’t resolve the problem. Thank you for giving us the opportunity to assist you, and we apologize for any inconvenience caused.

We sincerely appreciate you taking the time to share your experience, and we’re truly sorry that our product didn’t meet your needs. While we regret that we couldn’t resolve the technical issues you encountered, we’re glad to see the refund was successfully processed on June 30, 2025. We take all feedback seriously and will use your comments to improve our product and support processes. If there’s anything further we can do, please don’t hesitate to reach out. We wish you the best with your court proceedings and have a great day.

We sincerely apologize for the difficulties you've encountered with our product. Under normal circumstances, the software should detect all data on a properly functioning disk. To better assist you, could you please help us with the following information: Is your disk currently being recognized by your computer? Have you tried using the "Transfer via Disk" function in our software? Additionally, could you kindly share your email address with us? This will allow our technical team to reach out to you directly and provide personalized assistance with your data transfer needs. We truly appreciate your patience and look forward to resolving this matter for you.

Thank you for sharing your experience. We regret to learn that your interaction with our company did not meet your expectations. We acknowledge your concerns regarding the purchase terms. Our checkout process is designed to clearly present subscription options (monthly vs. annual), and we are currently reviewing your case to ensure the accuracy of our system. In instances where customers are unintentionally charged for an annual plan, we are typically happy to rectify the situation. Please accept our apologies for any misunderstanding or inconvenience caused by our remote service offering. We wish to clarify that remote sessions are offered as an optional service to provide more efficient assistance. We understand there may have been a miscommunication regarding our refund policy and technical service, and we accept full responsibility for this oversight. Our technicians were aiming to resolve the issue before processing a refund. We are dedicated to improving our personnel management to ensure clear and accurate communication going forward. A full refund has been issued for your order and should reflect in your account within 3 to 5 business days. Thank you for bringing this matter to our attention. Your feedback is valued, and we are committed to enhancing our services for all customers.

We understand your dissatisfaction and take your concerns seriously. We are committed to providing reliable products and honoring our warranty obligations. The free trial serves to demonstrate the product's functionality. Data recovery necessitates the full, paid version. Upon review of your case, we found that the repaired files' incompatibility with your video player likely stems from encoding support limitations or file type discrepancies. Our technician attempted to assist you with file repair prior to issuing a refund. Ultimately, a refund was processed according to your request. We regret that our product did not meet your expectations and that our service was unsatisfactory. We are dedicated to ongoing improvements to enhance our performance.

We apologize for the inconvenience caused by the unauthorized charge. Based on the information provided, it appears that your product is a subscription-based version. During the purchase, it seems that you inadvertently did not cancel the subscription in the shopping cart, and you also did not contact us to cancel it despite receiving a notification prior to the renewal order. We sincerely regret any negative experience you may have had and would like to assist you with the renewal order. Could you please provide us with your case ticket ID so that we can help you resolve this issue?

We sincerely apologize for the frustration you’ve experienced with our product. We understand how important it is for customers to have clear expectations before making a purchase. To clarify, while we offer a trial version so users can evaluate basic functionality, certain advanced features—such as the clone function—are only available in the paid version. We regret any confusion this may have caused and will take steps to make this distinction clearer in our trial version descriptions moving forward. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team—we’d be happy to help. Thank you for giving our product a try, and we hope to have the opportunity to serve you better in the future.