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EaseUS

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805 条评价

3.1805 条评价
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关于 EaseUS

数据更新
网站
easeus.com
分类
电子与科技
所在地
中国
状态
待认证
近 12 个月
321 条评价
差评回复率
93%（273/294 条）
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[email protected]easeus.com

商家自述

A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.

以上内容由商家自行提供，未经平台核实。

EaseUS靠谱吗？

EaseUS（easeus.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 805 条用户评价，属于电子与科技分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；近 12 个月新增 321 条。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

Barbara Parendo美国 · 写过 1 条评价 · 体验于 2026-09-24 ·

Waste of Time and Money

Paid for the backup program but all I get is ads. I've spent nearly all day trying to just get to the actual software because I can't get past the ads. To anyone thinking about buying this software: DON'T. I've tried everything, even finding and deleting the embedded files that produce the ads. But they keep coming back. What a waste of time and money. ZERO STARS

EaseUS 回复2026-09-27

Thank you for sharing your feedback, and we are sincerely sorry to hear about the frustrating experience you’ve had. We would like to clarify that our official paid software does not contain aggressive ads or pop-ups that prevent you from using the application. Once the software is properly activated, all promotional windows are completely turned off. If you are experiencing constant, unremovable pop-ups blocking the software, it usually indicates one of the following issues: The software is not yet fully activated: The license key may need to be entered in the app to unlock full access and remove trial prompts. Third-party adware/malware: Your system may be infected with unrelated adware that is generating pop-ups independently. We want to help resolve this for you immediately. Please reach out to our support team directly at [email protected] with your order number or email address. Our technical team will prioritize your ticket, help you properly activate your product, and assist in identifying what is causing these persistent pop-ups.

Tom Gossett美国 · 写过 2 条评价 · 体验于 2026-09-21 ·

Unusable product, hassle about refund

I purchased their iPhone unlock utility. They sent me an invalid access code so I was never able to use the product. By the time they responded to my questions I had already unlocked the phone myself after hours of frustration. Now they refuse to issue a refund After some delay they agreed to a refund

EaseUS 回复2026-09-27

Thanks for your feedback, and please accept our sincere apologies for the frustrating experience you had with your recent purchase and support request. We completely understand your frustration. Receiving an invalid access code, waiting for assistance, and having to resolve the device setup on your own—only to run into friction with your refund—is far below the level of service you should expect from us. We have logged your feedback regarding the code delivery issue and our response delays so our team can address these bottlenecks and prevent this from happening to future customers. Thank you again for your patience while we resolved this for you.

W
Wayne美国 · 写过 2 条评价 · 体验于 2026-09-22 ·

EaseUS is the best video software…

EaseUS is the best video software company out there bar none. Their customer service is friendly and fast and I have been using their products for many years. The software is intuitive and powerful and has a very short learning curve as compared to their competitors.

C. Y.加拿大 · 写过 1 条评价 · 体验于 2026-09-21 ·

I recently had the pleasure of working…

I recently had the pleasure of working with Jesse, and I cannot express enough how grateful I am for his assistance. From the moment I reached out, he was incredibly patient and understanding, especially considering my limited technical knowledge. Jesse took the time to explain each step clearly, ensuring that I felt comfortable throughout the process. His expertise was evident as he guided me through troubleshooting the software issue I was facing. Thanks to his efforts, the problem was resolved, and the software is now functioning perfectly. I truly appreciate his dedication and support. Thank you very much, Jesse! Your help made a significant difference!

林維民台湾 · 写过 1 条评价 · 体验于 2026-09-22 ·

Exceptional and Fast Customer Service

I would like to express my sincere gratitude to the EaseUS support team, especially Jesse, for providing such an outstanding service experience. Recently, I encountered an issue regarding account configuration during my software purchase process. Fortunately, the support team responded remarkably fast and handled the matter with high efficiency and dedication. Jesse was extremely patient, attentive, and professional throughout the entire process, successfully resolving my issue in a seamless and smooth manner. The prompt communication and proactive assistance gave me great peace of mind. I am truly grateful for their help and highly recommend EaseUS for both their reliable software solutions and top-tier customer service!

P
Peter Burch英国 · 写过 1 条评价 · 体验于 2026-09-22 ·

EaseUS Todo Backup works well for me.

I've been using EaseUS Todo Backup for a few years now and it works very well all the time. A good experience from their support team when transferring my software to my new computer too. A quick online chat re-set the licence code for me (after uninstalling from the old computer) to allow it to be added to my new computer's Todo Backup Program. Important Edit Oct 2026: After bricking my new Windows 11 Acer laptop badly after 2 weeks of use, EaseUS Todo Backup was able to restore it to perfection after I'd screwed all the hive registry files up. I had to do a clean installation of Windows first, but after that, the EaseUS Todo C: drive backup was able to get it back to yesterday's highly customised configuration pretty easily. But only with help from EaseUS's $199 per annum premium support service. Because I'd only backed up the C: drive and not the whole SSD including the EFI boot partition, it wouldn't have been possible for it to boot after the restore from having backed up the C: drive alone. Which is where Jesse from the Premium Support came in. He took remote control (I could see everything he was doing) and, using some remotely loaded disk manager app had everything working smoothly again in no time. He also set up my back-up task to how it should be to avoid needing premium support in the future and, finally, created an EaseUS Emergency Boot Drive for me should I nearly brick it again in future. Well worth the £180 it cost for Jesse's services, as it had taken me over 2 weeks to get the new laptop to that level of customisation and I didn't want to have to do all that again manually. £180 ($199) to save 2 weeks' full-time work is well worth it in my book. I can get on with my life again now and, best of all, I know that I can recover it myself in future now. And I still have another year of premium support if I need it. Thanks Jesse!

Jim McGrath JIMDQUAD加拿大 · 写过 1 条评价 · 体验于 2026-09-22 ·

Had To Reactivate PDF Editor - Lifetime Upgrades, But Was At Limit

I had to replace a system HDD and I was at the activation limit for PDF Editor - Lifetime Upgrades. I contacted Live Chat, briefly explained my situation and I was all ready to explain why I had to re-activate the software, but my case was resolved within one minute! Frank was a pleasure to deal with! Thank you all.

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