Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the durable build, smooth handling, and comfortable performance of the bicycles, emphasizing that they handle rough terrain effortlessly during daily commutes or long recreational journeys without experiencing unexpected flat tires.
Consumer feedback consistently highlights the exceptionally fast, attentive, and genuinely helpful support team, who readily resolve mechanical concerns and ensure that replacement items arrive very quickly and reliably. However, some people mentioned experiencing minor initial component issues involving parts such as brakes, displays, or controllers, though customer service promptly provided effective replacements to resolve everything successfully and smoothly.
I bought the ENGWE P275 Pro in January 2025 and overall I am extremely happy with my purchase. The bike itself is fantastic: very well built, solid, and with a great design. You can really feel the quality while riding it.
After about 2,500 km, the automatic gearbox failed. I contacted customer support and despite the time difference between Italy and China, they were incredibly fast and efficient. As soon as I sent my purchase receipt and frame number, they shipped the replacement part without any hassle. Everything was handled smoothly and professionally.
About 1–2 months later, unfortunately, the battery also failed (just bad luck). Once again, the customer service was excellent. The battery was temporarily out of stock, so I had to wait about a month, but as soon as it was available again, they sent it immediately. Now everything works perfectly.
In summary:
✔️ the bike looks great and rides beautifully
✔️ build quality is very good
✔️ customer support is outstanding and reliable
I definitely recommend ENGWE. My only advice is to carefully choose the model and components: the automatic gearbox is convenient but more complex than a traditional one, so if you want maximum simplicity, a standard transmission might be a better option.
Personally, I am very satisfied with both the bike and the after-sales service. ENGWE really surprised me in a positive way.
Engwe Bikes 回复2025-12-12
Dear Illia, we're glad to hear that the issue is resolved. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
We apologize for any inconvenience this may have caused. We will relay this information to the product department and focus on improving and enhancing quality.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.
These guys are the best I have ever seen so far. They are very loyal to their clients. Will use their services and products again and again
Engwe Bikes 回复2025-12-12
Dear waqas, we're glad that you are satisfied with us. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.
Seeing and looking for a complete electric bike and especially with a unique design, I found the brand ENGWE, its latest model with boost button, GPS, application, connectivity and a completely comfortable bike, it’s just perfect!
Engwe Bikes 回复2025-12-05
Dear Norlan, thank you for your feedback and satisfaction with our Engine Pro 3.0 Boost. We hope you enjoy using it. If you encounter any problems and need assistance, please don't hesitate to contact us. Have a nice day~
The service from ENGWE – in person Janice – always responded very quickly. Replies to inquiries usually came the next day, at the latest by the second day. There were occasionally communication difficulties. These were then clarified together and led to a result in the sense that the problems I had identified were acknowledged. They were supposed to be addressed. Unfortunately, management then got involved, which resulted in the problems being deemed normal and nothing needing to be corrected. That's one way to 'solve' problems. Incidentally, I was offered compensation of €100, which was then also taken away by management. Contact with Janice over many weeks was pleasant and friendly. Just as you would expect from a customer service team. Many thanks for that and the 5 stars.
Engwe Bikes 回复2025-12-05
Dear Customer, we're glad to hear that the issue is resolved. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.
The bicycle came with a small error which can happen. But the customer service really made it a 5 star for me. They are very kind, patient and helpful. It took a good amount of time to get it fixed but thats because no one was sure where the error exactly was. So they sent me all kinds of different parts and instructions to fully make sure that the error got solved. And the bicycle itself now works wonders, really happy overall!
Engwe Bikes 回复2025-11-28
Dear Ramballah, thank you for your understanding. We're glad to hear that the issue is resolved. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.
I ordered the bike engine, plus other components.
The Enqwe team quickly identified the problem and offered the optimal solution
The purchase process was simple, the delivery was fast, and the product came well packaged. The price was lower than on other websites.
Very pleased
Engwe Bikes 回复2025-11-27
Dear Valentin, thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM
Great service and very quick replies. The brakes on my N1 air broke twice and they sent me quick replacement parts. The second time they sent hydraulic brakes instead and they work perfectly. The bike itself (N1 Air ST) is very good, no other issues so far!
Engwe Bikes 回复2025-11-21
Dear Andrey, we're glad to hear that the issue is resolved. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.
I’ve had my bike for a little under a year and it has been working perfectly. Recently, I had an issue with the display, but I received excellent support from the company. The team quickly identified the problem and sent me the replacement part, which arrived fast. I was able to install it myself and everything is working perfectly again.
I’m really grateful for the great service — especially to Janice for her help.
Engwe Bikes 回复2025-11-18
Dear Sabrina, we're glad to hear that the issue is resolved. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.
I've been using my Engine 2 Pro for a short time now, and so far I can say it's well-made and handles well. As for customer service, I can only say that the experience has been more than positive and far exceeded my expectations; they're friendly and always available for any needs. To apologize for a delay in delivery, they gave me a rain cover, and I have to say it was very much appreciated. Not all companies are this helpful and friendly. I absolutely recommend ENGWE!
Engwe Bikes 回复2025-11-14
Dear Giuseppe, thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM
We are a company that bought several Engwe bikes and we are very happy, specially due to the pos service, anytime we had problems they solved them super fast, specially this last time with Janice that was amazing. Thank you very much.
We will keep buying Engwe for sure. 👌
By the way we travel lately to a very rough terrain with Engwe Engine Pro and they did really well, no flat tires to. 💪
Engwe Bikes 回复2025-11-03
Dear Torres, we deeply appreciate your ongoing support and the trust you have placed in us.
We are committed to serving you better and ensuring your satisfaction with our products and services.
Wishing you a wonderful day ahead.
Dear Arslan, your support and trust are our greatest honor. We will continue to work hard to provide you with better services~
Best regards,
ENGWE TEAM
Very nice bike!
I drove my first 250km and planned the next tour for next Saturday. The bike can easily ride 90km though the hills here in Puglia without having battery shortage :) Boost is a welcome extra, because hills can be a bit steep here.
Nice support also, answering swiftly if you have any queries.
I am a happy customer.
Engwe Bikes 回复2025-09-16
Dear Henk, we deeply appreciate your ongoing support and the trust you have placed in us. We are committed to serving you better and ensuring your satisfaction with our products and services.
Wishing you a wonderful day ahead~
Very fast in the Service and replies. Highly recommended.
Engwe Bikes 回复2025-09-17
Dear Vanni, we deeply appreciate your ongoing support and the trust you have placed in us.
We are committed to serving you better and ensuring your satisfaction with our products and services.
Wishing you a wonderful day ahead.
I purchased an ENGWE Engine Pro 2.0, believing it to be a normal EPAC e-bike compliant with EU laws (25 km/h, 250W, certified EN15194).
The reality is completely different: the bike has a 750W motor, reaches 40+ km/h, and comes with a fake label falsely declaring compliance with EN15194.
In Germany, this bike has no ABE (mandatory road approval) and cannot be legally registered. Riding it on public roads is a criminal offense. I was personally stopped by the police, taken to court, and fined €500.
I provided ENGWE with all the official documentation, but after months of requests they refused to compensate me for the fine. Instead, they wasted my time with endless delays and excuses.
⚠️ This company is dishonest, fraudulent, and dangerous.
They not only deceive customers, but also put road safety at risk.
I strongly advise against buying anything from ENGWE.
Engwe Bikes 回复2025-09-02
Dear Alberto,
We're sorry to hear about your problem and apologize for the inconvenience. Since we were unable to locate your contact information using your current name, we encourage you to contact us by email at [email protected]. Please attach a screenshot of your Trustpilot review to your email so we can be informed of the issue and address it as quickly as possible. Please also provide your order number in the email if it is available.
If it's more convenient for you, you can update your order number and purchase platform directly in this review. This will allow us to understand your specific situation directly through your order information. Don't worry, we will provide you with a corresponding solution as soon as we obtain the information.
We will do our best to serve you and ensure your satisfaction.
Looking forward to hear from you soon!
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