Dear Charlene,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
Additionally, we regret that our phone support was not available when you needed it.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. If there's anything else we can do to make things right, please don't hesitate to contact our customer care team via email.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Dear Ieva
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. If there's anything else we can do to make things right, please don't hesitate to let us know.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Dear Adi,
Thank you so much for taking the time to share your experience with our Upsie!
We're thrilled to hear that your little-one loves it! We're always trying our best to design products matching parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Dear Marija,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Dear Lucia,
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that our service met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a top-notch experience for you. We're always trying our best to match parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Hallo Harriette,
vielen Dank, dass du deine Erfahrungen mit uns geteilt hast.
Es tut uns sehr leid zu hören, dass du eine enttäuschende und frustrierende Erfahrung mit unserem Kundenservice gemacht hast. Wir wissen, wie wichtig schnelle Kommunikation und zuverlässiger Service sind, und es ist offensichtlich, dass wir in deinem Fall diesen Erwartungen nicht gerecht geworden sind.
Wir haben dir soeben eine E-Mail gesendet, damit wir dir schnellstmöglich weiterhelfen können. Vielen Dank für dein Feedback – wir hoffen, bald die Gelegenheit zu haben, dir behilflich sein zu dürfen.
Liebe Grüße
dein Ergobaby-Team
Hello Valentina,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible.
Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Thank you so much for your feedback! 😊 We’re glad to hear you’re happy with the quality and that it’s comfortable for both you and your child—no back pain is exactly what we aim for! 💛
我们得到了 ergo 婴儿高脚椅，我们对此非常失望。我们现在 8 个月大的小宝宝仍然不适合高脚椅。对于任何刚开始吃固体食物的婴儿来说，桶形座椅太大了。因此，当他们向后跌倒并无精打采地趴在高托盘上时，这种姿势对他们来说很糟糕。放毛巾会有所帮助，但每天尝试调整、垫和清洁所有毛巾是非常令人沮丧的。你不能只是让她坐在椅子上并让她做好准备。托盘也很难移除，只能用两只手来完成，这对于确保婴儿在尝试将其取下时不会滑落来说是一个危险。特别是因为婴儿与设计的巨大座椅威胁不太合适。我希望我没有买这个，或者有一个解决座椅故障的解决方案，该故障不能促进良好的饮食姿势。根本不推荐这种高马海毛
We’re so happy to hear that you love your stroller! 🌟 Thank you for sharing your experience. Wishing you and your little one many wonderful adventures together! 👶🛒💛
Thank you for your review! 💛 We’re so happy the carrier is comfortable and ergonomic for both you and your baby. To help with adjusting the straps, we have some helpful videos on our website 🎥. Enjoy your carrier! 😊
我一尝试就爱上了它。我能感觉到 ergo 婴儿背带和我尝试过的其他背带之间的巨大差异。我不再感到带着我的孩子不舒服，我可以看到我的孩子也喜欢它。这太棒了，因为我再也感觉不到宝宝的重量压在我的臀部和肩膀上，而且我的宝宝也感觉很舒服。请注意，我的宝宝是一个很重的小女孩，所以我完全推荐它。然而，我希望他们有商店和网站在整个非洲销售，因为我必须从欧洲订购，并让我的兄弟从法国寄给我。我可以想象，对于那些在欧洲没有人为他们做这件事的人来说，这将是多么困难。
Ergobaby 回复2026-04-02
Thank you so much for your kind words! 💛. It’s always wonderful to know our quality brings joy. We hope you’ll enjoy your baby carrier as much as we enjoyed creating it! 👶✨
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