Ergobaby

Hi Ana! We are so glad we were able to connect and get this resolved for you!

We're so glad you're satisfied and truly appreciate your support. Thank you for taking the time to review us!

Hello S Taylor, We’re sorry to hear about your experience and apologize for the frustration caused. We’ve reached out to you privately via Trustpilot to request a few more details. If you’re willing to share them, we’ll be happy to look into this further and help resolve it. Thank you for your feedback. Note: We’ve submitted a request through Trustpilot asking for a few additional details so we can investigate your case further. This is part of Trustpilot’s internal messaging system rather than a direct email, so it may not always appear in your inbox. Once the information is received, we’ll be able to continue assisting you right away. Note: Thank you for your feedback. We’re very sorry to hear that you are unhappy with your experience. Buckles are shipped in standard envelopes as part of our current fulfillment process, which is why the packaging method cannot be changed. Our customer service team has already reached out to you by email to help further and provide support. We hope this will help resolve the situation to your satisfaction. If you have any further questions, please feel free to contact us directly.

Dear Brigid, Thank you for sharing your experience with us. We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. Additionally, we regret that our phone support was not available when you needed it, and that our email responses were not as timely or helpful as they should have been. It looks like our customer care team is already in contact with you, and you are in very good hands with them. We truly appreciate your patience and trust, and we are confident that our team will do everything they can to turn this experience around and provide you with the best possible support. Best regards, Your Ergobaby Team

Dear El, Thank you for sharing your experience with us. We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. Additionally, we regret that our phone support was not available when you needed it, and that our email responses were not as timely or helpful as they should have been. It seems that you have already received our customer care team's assistance but if there's anything else we can do to make things right, please don't hesitate to let us know. We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Your Ergobaby Team

Dear Nathan, Thank you for your feedback and for your kind words about our product quality. We’re very sorry to hear that your wheel got lost, and we understand how frustrating this must be. While we do our best to keep spare parts available, some items may be limited due to production constraints and warranty needs. Thank you again for your feedback. Your comments are valuable to us and will help us to improve our service. Best regards, Your Ergobaby Team

Dear Customer! Thank you for your feedback, and we are very sorry to hear about your experience and the frustration this has caused you. This is not the level of service we aim to provide. We would like to look into your case and assist you further, however we are unable to locate your order based on the information provided in your review. Please contact us directly at [email protected] with your order details, so we can review your return and refund as quickly as possible. Kind regards, Your Ergobaby Team

Thank you so much for your kind words! 😊 We're absolutely thrilled to hear we could help. Enjoy the product – we hope it brings you tons of joy! 🎉👶

We’re so grateful for your kind feedback — it means a lot to us! 😊

Hello Victoria, Thank you for your feedback, and we are very sorry to hear about your experience and the inconvenience caused, especially as you needed the carrier for your trip. Our team has already reached out to you twice via Email to assist and provide an update on your order. We understand your frustration regarding the delay and sincerely apologize for the inconvenience. If you still need support, please feel free to contact us at [email protected] . Kind regards, Your Ergobaby Team