EyeQue

Hello Elizabeth, Thank you for your feedback. Our devices can support up to -10.00 Diopters of SPH, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck. If you have any future questions, please feel free to reach out to us. Have a great day!

Hi Michael! We're so glad to hear the try-ons with your refraction measurements have restored your vision for both eyes! If you're interested, you can take your measurements a step further and visit www.clearhorizonsoptometry.com to (virtually) meet with an eye doctor and convert them into a prescription! Should you need help with anything else, feel free to reach again!

Hello Saundra - thank you for your review! I recall there was a bit of a bumpy start when you first came to our support department, but I'm glad we were able to provide the assistance to help you get started. Have a great day!

Hello Thomas - I'm sorry to hear the try-ons did not work for you. One of our support representatives will be reaching out to you separately for more information.

Hi Charles! We appreciate the review! It was a pleasure assisting you, and are glad that we figured out the issue right away! Please feel free to contact us again with any other questions. Cheers!

Hello there. Thank you for your feedback. To create an EyeQue account, we require all of our users to read and agree to our terms and privacy practices. Per our privacy practices, test data is a form of information that we will collect as a means of helping improve our services (ie app, website, account, etc), and to provide support to our customers. We respect your right to be removed from such communication; please contact our support team for further assistance.

Hello Christopher, Thank you for leaving us a review - I'm sorry to learn the results were different from your last prescription. There are different factors that can affect your results, but what stood out right away was that the screen resolution used to calculate your refraction was different than what the manufacturer's specs listed. Do you know if your phone settings were set at a default or lower level or perhaps your zoom was enabled? Also, do you recall adjusting the dotted rectangle prior to starting the test? Please contact our support team and we'd be happy to help troubleshoot.

Hello Gordon, Thank you for your review! We are happy to hear that you received great results! Please feel free to reach out to our support team again at [email protected] if you have any future questions.

Hello Carlos, We are happy to hear that you are satisfied with the service you received from our support team! If you need any future assistance, please feel free to reach out again. Hope you have a great rest of your day!

Hi Robert! Thank you for taking the time to leave us a review - I'm glad we were able to sort out the issue fairly quickly, and that you were happy with the support your received. We're here to help - feel free to reach out again if any other questions arise. Cheers!

Hello KN, Thank you for your review. I'm sorry to hear that you felt that you were deceived, but I will politely disagree because we do have it mentioned in several places throughout our website as well as in the apps themselves that the refraction tests are not a replacement for a visit to the eye doctor. We also do not refer to our measurements as a prescription, as they are not certified by a doctor. If you have any questions, please feel free to contact our support team for assistance.

Hello MH, Thank you for your review!! We appreciate your positive feedback, we were happy to assist you. Please feel free to reach out should you need any future assistance.

Hi Sheldon! Thank you for your 5 star review! We appreciate your support over the last 3 years and look forward to sharing future innovations with you in the future!

Hello Brian - thank you for your review! It is our pleasure to help out in any way we can, and I'm glad we were able to resolve the issue you contacted us about. Hopefully we'll have the transfer option in the near future - be sure to check back periodically. Have a great day!

Hello Andras, Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier this week. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.

Hello Anita, Thank you for your 5 star review! Happy to hear that you were pleased with the support you received - please feel free to reach out again should you need any help with your new product.

Hello Dino, Thank you for your review! We are happy to hear that you are satisfied with the service you received from our support team! Please feel free to reach out again if you have any additional questions.

Hello Steven, Thank you for sharing your experience! We appreciate your positive feedback, and hope you have a great rest of your day.

Hello Michael, Apologies for the delay in answering your email, as our office is closed over the weekend. We will have one of our agents to follow up with you separately.

Hello Hamid! Thank you so much for your review! We were happy to assist you, please feel free to reach out again should you need help with anything else!