I have used them 2 times. Both times there was HUGE issues getting medications and it’s taken 2+ weeks each time for them to get their s**t together. It’s always an issue about which pharmacies can actually take their online prescriptions. Then, if the pharmacy does not have it, you might need to change pharmacies again. If you finally find a pharmacy that can accept, GOOD LUCK IF YOU NEED ANY MODIFICATIONS FROM THE ORIGINAL SCRIPT! I still haven’t gotten my most recent medicine because I changed my mind after reading up on side-effects that I wanted IR instead of XR. Now, I get it. Sure, takes some time to update this stuff.. but I let them know same day just an hour after my appointment! So that was on the phone, silly me no paper trail, just verbal confirmation. Fast forward a few days later, hadn’t heard anything back. I email them to confirm, they were like “oh, nothing was added to your account about that change.” Okay, fine, one human error I can forgive. Again, I receive confirmation this will be forwarded to my doctor ASAP and they marked it “important” or something so it could be expedited. A few days later, still silence on all fronts. I text them this time, I get another confused “oh, well we never got this request” so again, I ask to get confirmation this request is received, and will be reviewed by my doctor. I don’t know if this will ever be resolved at this point. I’ve been through so many people and communicated across all platforms with them and have the paper trails. At this point, I just want a refund and I’ll just go to a real doctor!
***edit: After threats about refunds and calling them out for the BS reviews on their site (says their review on yelp is 5 stars, on yelp it’s 3.1), it magically got fixed in under an hour.
EZCare Clinic 回复2023-08-30
Hi,
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此致,
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