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餐厅和酒吧

Factor_

208 条评价

3.3208 条评价
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关于 Factor_

数据更新
网站
factor75.com
分类
餐厅和酒吧
所在地
United States · Batavia
状态
待认证
近 12 个月
208 条评价
差评回复率
65%(36/55 条)
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Factor_靠谱吗?

Factor_(factor75.com)在 OK.one 的综合评分为 3.3 分(满分 5 分),基于本站收录的 208 条用户评价,属于餐厅和酒吧分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 65% 的差评。数据最后更新于 2026-08-10。

用户怎么说

J
Juju Namkung · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·

您的客户服务永远不会回复...

您的客户服务永远不会响应,用户体验会创建掠夺性软件实践。

Factor_ 回复2026-08-04

Hi Juju, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor Warm regards, The Factor Team

K
Kim Fish · 写过 1 条评价 · 已认证 · 体验于 2026-06-11 ·

我不喜欢它,因为如果我不...

我不喜欢它,因为如果我没有收到订单,你寄来的饭菜我就必须扔掉,因为我不喜欢它们或不能吃它们。没有猪肉。没有香菜。没有鲑鱼。然而你还是把它发送了

Factor_ 回复2026-08-04

Hi Kim, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor Warm regards, The Factor Team

L
Leandra Green LeeLee · 写过 3 条评价 · 体验于 2026-08-03 ·

这家公司的客户服务中没有人…

这家公司的客户服务主管或其他任何人都无法告诉您交货情况,他们甚至无法向您发送您订购的菜单或告诉您何时交货,因为他们只在您订购食物的那一刻打印出运输标签,但他们不会将其装在运输标签中,直到准备好运输后才应打印

Factor_ 回复2026-08-04

Hi Leandra, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor Warm regards, The Factor Team

M
Maite Hitchcock · 写过 2 条评价 · 已认证 · 体验于 2026-07-14 ·

可怕的食物

Factor_ 回复2026-08-04

Hi Maite, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor Warm regards, The Factor Team

c
customer · 写过 2 条评价 · 体验于 2026-08-02 ·

牛肉,这不适合我!

我报名参加了Factor膳食。我不知道的是,选择餐食是有期限的。我错过了最后期限,他们自动送来了8顿饭。其中两顿饭含有牛肉,我不能吃,因为它让我恶心。他们的网站上没有任何地方可以排除牛肉餐。我联系了Factor,他们拒绝退还我两顿牛肉餐的费用。我把它们扔掉了。我取消了订阅,不再购买他们的餐食。这是浪费钱。不推荐这种餐饮服务。

Factor_ 回复2026-08-04

Good day, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor Warm regards, The Factor Team

R
Ryan Marquardt · 写过 1 条评价 · 已认证 · 体验于 2026-07-01 ·

司机从不遵循指示

司机从不听从指示,总是把我们的订单扔到收发室

Factor_ 回复2026-08-04

Hi Ryan, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor Warm regards, The Factor Team

R
Raymond Dattoli · 写过 1 条评价 · 已认证 · 体验于 2026-06-19 ·

食物还可以

食物还可以。 !订单损坏

Factor_ 回复2026-08-04

Hi Raymond, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with finding the food to be just okay and receiving a damaged order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.   In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!   Warm regards, The Factor Team

s
stacey pearson · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·

评级为零。

Factor_ 回复2026-08-04

Hi Stacey, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your overall service resulting in such a low rating, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.   In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!   Warm regards, The Factor Team

J
Jerome Sexton · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

食物还没有到。

Factor_ 回复2026-08-04

Hi Jerome, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your food not arriving yet, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.   In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!   Warm regards, The Factor Team

将为您选择餐食并让您付款

如果我没有在截止日期前选择膳食,我不喜欢您为我选择。 我很生气地收到了我的 10 件物品中的 8 件含乳制品。 我不能吃奶制品。 如果我没有选择膳食,您应该跳过我的一周,然后再为我选择膳食,并让我支付费用。 糟糕的商业模式。

我没有因为食物而取消因素。我因为失去信任而取消了

我没有注册 Factor 因为我正在寻找美食。 我注册是因为我想解决一个实际问题。 我父亲已经70多岁了。他曾三度参加越南巡演,并因陷阱而失去了部分脚。如今,他独自生活,出行并不容易。像许多照顾年迈父母的成年子女一样,我一直在寻找一种解决方案,提供健康、均衡的膳食,这些膳食易于准备、可靠,并且是他真正喜欢吃的东西。我的目标不仅仅是让晚餐变得更容易。我的目标是帮助我的父亲保持一定的独立和尊严,同时继续自己生活。 Factor 似乎是完美的答案。饭菜很好。那从来都不是问题。问题出在饭菜离开仓库后发生的一切。 Factor 使用一家名为 VEHO 的送货公司,根据我的经验,这种合作关系非常失败。几周前,我父亲的快递被留在车道中央。对于大多数客户来说,这会很烦恼。对于行走困难的父亲来说,这是一个真正的问题。他自己无法安全地取回盒子。 我必须付钱请优步司机来家里送货。 想一想。我支付了额外的钱,因为我已经支付的送货服务没有完成最基本的工作:将食物送到顾客真正可以收到的地方。 我把它记为一个错误。错误会发生。 然后到了这周。 VEHO 通知我,我父亲的分娩将在晚上 8:04 之间到达。晚上 11:04由于我父亲睡得很早并且行动不便,我联系了Factor客户服务希望获得一些帮助。 我并不是在寻求退款。我并不是在寻找免费餐食。我并不是想抱怨。我试图查明发生了什么事,并确保我父亲确实能收到他的食物。 通过自动聊天机器人导航后,我联系到了一位名叫 Ziyanda 的客户服务代表。我把情况解释清楚了。我解释说我并不是在询问 Factor 的标准交付窗口。我解释说,VEHO 的实际通知显示预计抵达时间为晚上 8:04。晚上 11:04 Ziyanda 回应称,送货时间安排在上午 8:00 至晚上 8:00 之间。 我再次解释说我了解正常的交货窗口。那不是问题。问题是 VEHO 的通知显示了不同的内容,我试图了解发生了什么。 我再次收到同样的回复。 最令人沮丧的部分不仅仅是交货时间。感觉好像没有听到真正的问题。另一个令人沮丧的部分是谈话的节奏。 Ziyanda 的每次回复都需要几分钟的时间。我不断地等待回复,再次解释情况,并试图让某人在他们面前解决这些信息。在等待Factor客服回复的同时,我又开通了另一个送餐服务,创建了一个账户,选择了餐食,输入了我的付款信息,并完成了我的第一个订单。 在 Factor 解决我的问题之前。 这说明了很多。 最终,我取消了订阅。最令我惊讶的并不是取消被处理了。问题是似乎没有人对保留我的生意感兴趣。没有人问我为什么要离开。没有人提出不同的交付选项、信用,甚至只是简单地说:“我们理解为什么这令人沮丧,我们希望纠正这种情况。”这次取消的过程就好像失去一个签约帮助照顾年迈父母的客户并不重要。 我职业生涯的大部分时间都在与品牌、媒体公司和面向客户的企业合作。我知道的一件事是,每一次不愉快的客户互动都是一个机会。您可以加强关系,否则您可能会失去客户。 Factor 错过了这个机会。更大的问题是:当您向老年人、护理人员和家庭提供送餐服务时,您不仅仅是在销售预制食品。 你卖的是可靠性。你要求人们在一些私人事情上信任你:帮助照顾他们所爱的人。当服务变成客户必须管理的东西而不是他们可以依赖的东西时,这种信任就会消失。 虽然 VEHO 可能是实际交付包裹的公司,但客户不会将两者分开。交付合作伙伴代表品牌。盒子上写着“因素”。我从来不想写这篇评论。我希望 Factor 能够发挥作用,因为它为我的家人解决了一个真正的问题。我希望有人能倾听、了解情况并帮助解决问题。相反,我留下的印象是,一旦 Factor 收到我的订单,保持我的信任就不再是首要任务