Hi Tajuana,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving a meal containing an allergen despite your preferences, a broken meal package, receiving an incorrect substitution instead of your protein shakes, and a two-day shipping delay, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Richard,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
C
Chip · 写过 2 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
很快需要帮助
我最近收到了其中一份，并表示交货正在减少。
现在，我的包裹不见了，联邦快递也失败了。
现在怎么办？
Factor_ 回复2026-08-06
Hi Chip,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your recent package going missing and the ongoing delivery issues with FedEx, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
A
Arnie Cerny · 写过 2 条评价 · 已认证 · 体验于 2026-02-26 ·
★★★★★
很棒的食物！
Factor_ 回复2026-08-06
Hi Arnie,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi Harry,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
T
Trish · 写过 3 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
味道鲜美、营养丰富、方便。
除了一两顿之外，我很喜欢我选择的饭菜，但这是对这些选择的预期。 我不喜欢的一件事是在侧面使用青椒。
Factor_ 回复2026-08-05
Hi Trish,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi Larry,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
p
peter VIENNAS · 写过 1 条评价 · 已认证 · 体验于 2026-06-16 ·
★★★★★
这是盒子来的第三个齿…
这是盒子第三次损坏，第一次丢失 1 餐，第二次丢失 2 餐，第三次丢失 1 餐
Factor_ 回复2026-08-04
Hi Peter,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your boxes arriving damaged on multiple occasions, resulting in the loss of several meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
J
Julie · 写过 1 条评价 · 已认证 · 体验于 2026-01-11 ·
★★★★★
在承诺的时间内交付
在承诺的时间内交付。交货放置在要求放置的地方。第一顿饭很好吃！
Factor_ 回复2026-08-04
Hi Julie,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi Shannon,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your first box spoiling in the heat, receiving a credit instead of a refund, and your second box now being delayed, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
S
Stacy Gann · 写过 1 条评价 · 已认证 · 体验于 2026-07-01 ·
★★★★★
交货时间不是它说的那样。
膳食是控制饮食的好方法。
Factor_ 回复2026-08-04
Hi Stacy,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your deliveries not arriving at the scheduled times, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Misti,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your recent deliveries arriving late with melted ice packs, resulting in ruined meals and a terribly inconvenient experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Z
Zach Clark · 写过 1 条评价 · 已认证 · 体验于 2026-07-16 ·
★★★★★
良好的食物和质量
Factor_ 回复2026-08-04
Hi Zach,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi Jim,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi George,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi Justin,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
B
Blair Davis · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·
★★★★★
订单未按时交付
Factor_ 回复2026-08-04
Hi Blair,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your order not being delivered on time, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Janice,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi KP,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unwanted meal replacements, inconsistent portion sizes, and unpredictable delivery windows, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Nancy,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
