fanka.com

Dear Amanda, We're sorry to hear about your experience. We apologize for the inconvenience caused by the marketing emails while you are still waiting for your shipment. This is certainly not the experience we want for our customers. To better assist you with your order and provide an update on its status, please contact us directly at [email protected] with your order number and use the subject line: “Review from trustpilot.com.” This will help us locate your case quickly and provide further assistance. Kind regards, FANKA

Dear Customer, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the compression and resistance band features of the leggings. At the same time, we're sorry to hear about your concerns regarding the fabric appearing see-through in certain areas. In some cases, this can occur when the fabric is stretched beyond its intended range, which may be related to sizing or fit. Different body shapes and sizing preferences can affect how the material performs during wear. Your feedback is very valuable to us, and we will also share it with our product team as we continue improving our designs and materials. To better assist you with your experience, please contact us directly at [email protected] with your order number and use the subject line: “Review from trustpilot.com.” Kind regards, FANKA

Dear Customer, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been for you, especially after the excitement and confidence you initially felt while shopping with us. We sincerely appreciate you taking the time to share such detailed feedback regarding sizing, order timing, communication, and your overall customer service experience. This is certainly not the experience we want our customers to have, and we’re sorry to hear that some of our communication made you feel uncomfortable or unsupported. Regarding compression products, different styles may fit and feel differently depending on body shape, sizing preference, and fabric design. We also understand that finding the right fit can sometimes take trial and error, especially when purchasing a new brand for the first time. Please also note that our products are newly manufactured items. Some products may arrive without traditional hanging tags depending on the collection or packaging method, but they are not pre-worn items. To better assist you with your experience and review the details of your orders and return arrangements, please contact us directly at [email protected] with your order number and use the subject line: “Review from trustpilot.com.” Our team will continue reviewing your case and do our best to assist further. Kind regards, FANKA

Dear Kira, Thank you for taking the time to share such detailed feedback with us. We truly appreciate hearing about your experience and are glad to know you liked the overall compression and feel of the leggings. At the same time, we’re sorry to hear that the waistband rolling issue affected your overall experience, especially during workouts and yoga sessions. In some cases, this may be related to sizing or fit preferences, as different body shapes and activity levels can affect how the waistband feels during movement. Your feedback is very valuable to us and will be shared with our product team as we continue working to improve both fit and performance across our activewear collections. To better assist you with your experience, please contact us directly at [email protected] with your order number and use the subject line: “Review from trustpilot.com.” Kind regards, FANKA

Dear Rhonda, We’re sorry to hear that the leggings did not fully meet your expectations. We’re glad you like how they feel, but we sincerely apologize for the issue with the velvet-like lines appearing patchy. This is not the experience we aim to provide. Regarding the compression, our leggings are designed to offer support and compression, though individual results may vary. To assist you further, please contact us at [email protected] with your order number and use the subject line: “Review from trustpilot.com.” We’ll be happy to help.

Dear Danny, We’re truly sorry to hear about your experience and the frustration this situation has caused. We completely understand how upsetting it must feel when you’re expecting a straightforward return and refund process, especially when the item does not fit as expected. Please kindly note that we do support returns and refunds in accordance with our policy. We sincerely apologize for any confusion or inconvenience caused by the options presented, as well as the back-and-forth communication you experienced. Our customer support team has already responded to you via email, and they are working to clarify the situation and assist you further. We truly hope their explanation helps address your concerns and provides a smoother, more convenient resolution. To ensure we can continue assisting you with priority, please feel free to reply directly to that email. Thank you for your patience and for bringing this to our attention.