fanka.com

Dear Lisa, Thank you for sharing your feedback with us. We’re sorry to hear that the leggings did not fully meet your expectations. Generally, when the correct size is selected, our products are designed to stay in place without rolling. However, we understand that everyone’s body shape and personal preferences are different. As this was a gift, we’re sorry that it didn’t provide the comfort and performance you had hoped for. Please also note that each of our products is uniquely designed, with varying levels of compression, support, and sculpting features to suit different needs and lifestyles. This may result in differences in fit and feel depending on the style. To better assist you and help resolve this quickly, could you please provide your order number and the email address used for your purchase? Alternatively, you may contact us at [email protected] so our team can prioritize your case. We’re here to help and would be happy to support you further 💛

Dear Danny, We’re very sorry to hear about your experience—this is certainly not the level of service we aim to provide. We understand how frustrating it must be when the sizing does not fit as expected, and we sincerely apologize for the inconvenience caused. Please rest assured that we do offer a 30-day return and exchange policy, and you can easily submit a return or exchange request directly through your order. To better assist you and help resolve this quickly, could you please provide your order number and the email address used for your purchase? Alternatively, you may also contact us at [email protected] so our team can prioritize your case. We’re here to help and would be happy to support you further.

Dear Michele, Thank you so much for your order! We completely understand that you're eager to receive your new items. To ensure the best service, we have warehouses located in the US, UK, DE and CN. Orders are dispatched from the nearest location based on current stock availability to get them to you as quickly as possible. Typically, the standard delivery timeframe is about 7 to 14 days. We truly believe the quality and comfort of our products will make the wait worthwhile! To help us track your package more closely, could you please provide your order number and the email address used for the purchase? Alternatively, you can email us at [email protected] with the subject line “Review from trustpilot.com” so we can prioritize your request. Thank you for your patience!

Dear Danielle, We’re very sorry to hear about your experience—this is certainly not the level of service we aim to provide. We understand that if the sizing is not correct, it may affect both the fit and the level of support you feel. Please rest assured that we offer a 30-day return and exchange service, and we’d be more than happy to assist you further. To better support you, could you please provide your order number and the email address used for your purchase? Alternatively, you may contact us at [email protected] with the subject line: “Review from trustpilot.com”, so we can prioritize your case.

Dear Donna, We are truly sorry to hear about your experience. This is absolutely not the quality standard we aim to provide. To assist you further and better understand what happened with this pair, we have already sent you an email with the subject: "Following Up on Your Trustpilot Review-Fanka". Could you please check your inbox (including the spam folder) and reply to us there? We want to make this right for you as quickly as possible. We sincerely apologize for any inconvenience caused!

Dear Customer, Thank you for sharing your experience, and we’re truly sorry that the product did not meet your expectations 😔 We understand how frustrating this must feel, and we sincerely apologize for any inconvenience caused. Our team has already reached out to you via email (“Following Up on Your Trustpilot Review”) to further assist and look into your case. We’d really appreciate it if you could check your inbox so we can work towards a suitable solution for you. Thank you again for your feedback—it’s very important to us 💛

Dear Jo, We’re very sorry to hear about your experience and truly apologize for the inconvenience caused. We would like to kindly clarify that we were unable to locate any previous email or request linked to your order and email address, so it’s possible that your message may not have been successfully received. We do offer a 30-day return and exchange policy, and we would be more than happy to assist you within this period. We also understand that fit may vary from person to person depending on individual body shape and preference, and we’re sorry that this item did not work well for you. To help resolve this as quickly as possible, our team has already sent you a follow-up email titled “Following Up on Your Trustpilot Review”. Could you please kindly check your inbox and reply there? We will prioritize your case immediately once we receive your response. Thank you for your understanding, and we sincerely apologize again for the inconvenience.

Dear Concetta, Thank you for sharing your feedback, and we’re sorry for the confusion and disappointment regarding the reversible design. The care label is intended to be removable, and you may gently tear it off without damaging the leggings. The reversible design means both sides are wearable, and each side may feature slightly different functional or visual details (such as pockets or seam placement), depending on how the garment is constructed for dual-sided use. We’re sorry to hear this did not meet your expectations. If you’d like us to look into this further, please feel free to share your order number, or contact us directly at [email protected] with the subject line: “Complaint from Trustpilot.com.” We truly appreciate your feedback, as it helps us continue improving both our design clarity and product experience. Best regards, Fanka Customer Support Team

Dear Christine, Thank you so much for sharing your feedback with us. We're really glad to hear that you love the leggings overall. We’re sorry to hear about the issue with the coverage in the front seam area and understand how uncomfortable and unflattering that can feel. Your feedback about the design of the gusset (“triangle” area between the legs) is very valuable, and we will be sure to pass it along to our product development team for review and future improvements. In the meantime, if you’d like, you’re welcome to offer us your order number, or you can directly contact us at [email protected] and write the subject as "Complaint from Trustpilot.com" We truly appreciate you taking the time to let us know about your experience. Feedback like yours helps us continue improving our products. Best regards Fanka Customer Support Team

Dear Lorraine,  Thank you for taking the time to share your shopping experience with us. We wish to take this opportunity to apologize for any inconvenience that has been caused. Please understand that it is never our intention to upset any customer, and your satisfaction is always our unremitting pursuit. To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at [email protected] and write the subject as "Complaint from Trustpilot.com" Again, we apologize for any inconvenience caused to you, and thanks for your understanding and support.  Best regards Fanka Customer Support Team