fanka.com

Dear Cheryl, Thank you for taking the time to share your shopping experience with us. We wish to take this opportunity to apologize for any misunderstanding that has been caused. The size of some our leggings are number. The size 6 is size M, the size 8 is size L, we have stated this on the size charts. The size you received is what you ordered. Thank you for your understanding.    But if it doesn't fit and you want to return it, you can submit a return/exchange request via the link https://returns.fanka.com/  We will provide a prepaid UPS return label. Again, we apologize for any inconvenience caused to you, and thank you for your understanding and support. Please feel free to contact us if you have any further questions.  Best regards Fanka Customer Support Team

Dear Quail, We are really sorry to hear how frustrating this has been for you. We completely understand how overwhelming repeated ads can feel. Please know that we do not directly control how often ads appear in individual Facebook feeds. Ad frequency is managed by Facebook’ s advertising platform based on its own algorithms and user activity. If you’ d like to reduce or stop seeing our ads, you can click the three dots (“…”) on the ad in your Facebook feed and select options such as ‘’Hide ad ’’ or ‘’ Why am I seeing this ad? ’’ From there, you can adjust your ad preferences. You can also manage your ad settings directly within your Facebook account to limit certain advertisers. Again, we apologize for any inconvenience caused to you, and thank you for your understanding. Best regards Fanka Customer Support Team

Dear Benedetta,  Thank you for taking the time to share your shopping experience with us. We wish to take this opportunity to apologize for any inconvenience that has been caused. Please understand that it is never our intention to upset any customer, and your satisfaction is always our unremitting pursuit. To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at [email protected] and write the subject as "Complaint from Trustpilot.com" Again, we apologize for any inconvenience caused to you, and thanks for your understanding and support.  Best regards Fanka Customer Support Team

Dear Jenny,  Thank you for taking the time to share your shopping experience with us. We wish to take this opportunity to apologize for any inconvenience that has been caused. We offer 3 options, refund, replacement and gift card. If you seletced the gift card by mistake, we can change it to the refund for you. The refund will include the tax. Please don't worry about it. Please understand that it is never our intention to upset any customer, and your satisfaction is always our unremitting pursuit. To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at [email protected] and write the subject as "Complaint from Trustpilot.com" Again, we apologize for any inconvenience caused to you, and thanks for your understanding and support.  Best regards Fanka Customer Support Team

Dear customer, Thank you for taking the time to share your experience — we’re truly sorry that it was a frustrating one. We understand how disappointing it is to wait several weeks for an order only to find that the fit and colors didn’t meet your expectations. We also appreciate you explaining your usual sizing and why you chose the XL; your feedback highlights exactly where our sizing guidance and color representation need to be clearer, and we’ll be sharing this with our product and website teams. Regarding the colors, we know that screen displays can sometimes differ from real-life fabric tones, and we’re sorry that the Bodysculpt Plum Heather and Powerband color weren’t what you were hoping for. That’s certainly not the experience we want for our customers. If you want to return the item, we have a return portal that makes it very easy to start a return or exchange. Here is the link to our return portal https://returns.fanka.com/ Again, we apologize for any inconvenience caused to you, and thanks for your understanding and support. Best regards Fanka Customer Support Team

Dear Scott, We are truly sorry for the frustration and worry this situation has caused you. We completely understand how upsetting it is to place multiple orders and not have them arrive as expected. Your concerns are absolutely valid, and we want to assure you that we are not a scam and that your orders are not lost or fraudulent. Our products are shipped from our overseas warehouse, which can unfortunately result in longer transit times than customers expect, particularly during periods of high volume or customs delays. That said, it is never our intention for you to feel uninformed or anxious about your purchases. Please rest assured that we stand behind every order. We are more than happy to immediately review the status of each of your orders, provide tracking details, and discuss next steps with you. To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at [email protected] and write the subject as "Complaint from Trustpilot.com". We truly value your business and appreciate the opportunity to make this right. Again, we apologize for any inconvenience caused to you, and thanks for your understanding and support. Best regards Fanka Customer Support Team