FARM Rio

Hi L Denise 💛 Thank you so much for your wonderful review! We're delighted to hear that you love our dresses and that your experience with our Customer Happiness team was a positive one. Providing thoughtful support and going the extra mile for our customers is something we truly care about, so your kind words mean a lot to us. Thank you for your recommendation and for being part of the FARM Rio community. We look forward to welcoming you back again soon! um abraço, FARM Rio team 🌴

Hi Heidi 💛 Thank you so much for sharing your experience! We're delighted to hear that our team was able to support you and make things right quickly. We understand how concerning it can be when an order doesn't arrive as expected, so we're especially happy that we could provide the assistance and peace of mind you deserved. Your trust means the world to us, and we're thrilled to know you'll be shopping with us again. um abraço, FARM Rio team 🌴

Hi Flo 💛 Thank you so much for your review! We're delighted to hear that our team was able to assist you quickly and help resolve the issue with your stolen package. We understand how frustrating situations like this can be, so we're glad we could provide a solution and make the experience a positive one. Thank you for placing your trust in FARM Rio. We look forward to bringing more joy your way in the future! um abraço, FARM Rio team 🌴

Hi Laura 💛 Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointment and understand how frustrating it must have been when the items you received did not fit as expected and the exchange options available did not meet your needs. We appreciate the opportunity we had to connect with you directly and are glad that our team was able to assist with your request. Providing support and finding a solution whenever possible is very important to us, and we appreciate your patience throughout the process. Your feedback has been shared internally, as we continuously review our customer experience and policies to better serve our community. Thank you again for bringing your concerns to our attention. We are so grateful to have you as part of our community. um abraço, FARM Rio team 🌴

Hi Linda 💛 Thank you so much for sharing your experience with us. We're truly sorry that your package arrived in that condition, and we understand how disappointing and frustrating that must have been. We're so happy to hear, however, that our team was able to support you through the process and help turn the situation around. Your kind words about our customer service mean the world to us. Providing care, understanding, and solutions when our customers need them most is something we deeply value. Thank you for your trust, patience, and for taking the time to recognize the team member who assisted you. We're grateful to have you as part of the FARM Rio community. ❤️ um abraço, FARM Rio team 🌴

Hi Karen 💛 Thank you for sharing your feedback. We're truly sorry that your first experience with FARM Rio was impacted by receiving an empty package. We completely understand your frustration and disappointment, especially when you were expecting a special piece to arrive. We also appreciate you taking the time to share your concerns regarding our packaging. Your feedback helps us grow, improve, and continue creating the joyful experiences that define FARM Rio. We are so grateful to have you as part of our community. We're glad that our team was able to assist you promptly and arrange a replacement order at no additional cost. Please know that we remain fully committed to supporting you throughout this process and will continue to monitor your case closely until your new order arrives and you are completely satisfied with your FARM Rio experience. Thank you for giving us the opportunity to make things right. um abraço, FARM Rio team 🌴

Hi Nydia 💛 Thank you so much for your thoughtful review! We’re delighted to hear that you had such a positive experience with our Customer Service team. We're especially happy to know that Aniky was able to support you throughout the process, keeping you informed and ensuring that a solution was found quickly and smoothly. We understand how stressful order issues can be, so it means a lot to hear that her care and attentiveness helped make the experience easier for you. Providing responsive, thoughtful, and personalized support is something we truly value, and we're thrilled that we exceeded your expectations. Thank you for your trust and for recommending FARM Rio. We hope you continue enjoying our pieces, and we look forward to serving you again soon! ✨🌺 Warm regards, FARM Rio Customer Service Team 💛

Hi JR 💛 Thank you for taking the time to share your experience. We're sorry to hear that your return process was frustrating and did not meet your expectations. We understand how disappointing it can be when a purchase doesn't fit as expected, and we certainly want the return experience to be as smooth and convenient as possible. We appreciate your feedback regarding the return timeframe, return fee, and the difficulties you encountered with the UPS drop-off location. Comments like yours are incredibly valuable and help us identify areas where we can improve our customers' experience. We'd love the opportunity to look into your case further. Please share your order number with us so our team can review the details and assist you directly. Thank you again for bringing this to our attention. um abraço, FARM Rio team 🌴

Hello Farrah, Thank you for sharing your feedback! 💛 We’re glad to hear you’ve noticed improvements in your experience with us. We’re constantly working to enhance our products, operations, and customer service, so it’s rewarding to know those efforts are being recognized. We also appreciate your honest perspective regarding pricing. Our goal is always to deliver pieces that reflect the quality, craftsmanship, and experience our customers expect from FARM Rio. Thank you for being part of our journey, and we hope to continue exceeding your expectations in the future. ✨

Hi Viktorija, Thank you for taking the time to share your feedback, and we're truly sorry that your first experience with FARM Rio did not meet your expectations. 💛 We completely understand your concerns regarding both the condition of the packaging and the stains you found on the romper. Receiving an order that appears to have been tampered with during transit is understandably upsetting, and we sincerely apologize for the disappointment caused. After reviewing your case, our team reached out directly to provide a solution and a prepaid return label, allowing you to return the item at no additional cost. Unfortunately, the romper is now sold out, so an exchange is not possible. Nevertheless, we wanted to make sure we acknowledged your experience and offered a gesture of goodwill. Your comments regarding packaging, quality control, and shipment protection have been shared with the appropriate teams, as they are invaluable in helping us improve. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, FARM Rio Customer Service Team 💛

Hello Stacey Thank you so much for your lovely review! 💛 We’re so happy to hear that Gabriel was able to support you and keep you informed throughout the process. We know how stressful a lost package situation can be, so it means a lot to know that the communication and resolution made you feel taken care of. ✨ We’re also thrilled that your first experience with FARM Rio left such a positive impression — welcome to the FARM Rio family! We can’t wait to have you back again soon. 💛

Thank you so much for sharing your experience with us! 💛 We’re sorry to hear the fit didn’t work out as hoped, but we’re very happy that the return process was smooth and easy for you. We always want our customers to feel supported and understood throughout their shopping journey. ✨ We truly appreciate your kind words and hope to welcome you back again soon!

Hi Maria Thank you so much for sharing your experience! 💛 We’re so happy to hear that our team was able to step in quickly and help correct the size before your order was finalized. We know how stressful that can feel, so it’s wonderful to know everything was resolved smoothly for you. ✨ We truly appreciate your kind words and hope you love your new blouse! We can’t wait to welcome you back again soon.

Hi Aminata-Anna, We’re truly sorry to hear about your experience and understand how frustrating this must have felt. 💛 We’d like to clarify that your case has been reviewed, and our customer service team has already taken action. A return label was sent to you yesterday so you can proceed with sending the dress back. We also want to reassure you that we take situations like this very seriously — difficulty locating an order and delays in communication are not the experience we aim to provide, and your feedback has been shared internally for review. Please check your inbox (and spam/junk folder, just in case) for the return instructions. If you’re still unable to locate the email, let us know and we’ll be happy to resend it right away. We’re here to help and ensure this is resolved for you as quickly as possible. Warm regards, FARM Rio Customer Service Team

Hi Marcella, Thank you for taking the time to share such a detailed account of your experience — we’re truly sorry for the frustration this situation caused. 💛 We completely understand how the refund outcome felt disappointing. When an order is paid using a combination of a gift card and a credit card, our system processes refunds proportionally back to the original payment methods — which can sometimes result in a larger portion being returned to the gift card first. That said, we recognize how this can feel limiting and not aligned with your expectations. We’re especially sorry to hear that your interaction with our customer service felt dismissive. That is not the experience we aim to provide, and your feedback regarding the tone and handling has been taken seriously and shared internally for review. We truly value your loyalty and are sorry that this experience has impacted your perception of the brand. Your feedback is important and helps us continue improving both our policies and how we communicate them. Thank you again for your honesty. 💛

Hi Rheanne, Thank you for taking the time to share your experience — we’re truly sorry for the frustration caused. 💛 We completely understand how disappointing it is when a discount doesn’t apply as expected and when an item is later canceled. That’s not the seamless experience we aim to provide. Regarding the discount, we apologize that the original 25% code wasn’t fully honored across your order. And in relation to the canceled item, situations like this can occasionally happen due to inventory discrepancies between systems — even when an item may still appear available online. That said, we understand how confusing and frustrating this feels, especially without a clear explanation. We also hear your feedback regarding the 15% offer, and we understand why that didn’t feel like an appropriate resolution given the circumstances. Your experience has been shared with our team so we can review both the communication and resolution provided. This is not the first impression we want for our customers, and we truly regret that we fell short here. Thank you again for your honest feedback. 💛

Hi Flor 💛 Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that your return experience was smooth, clear, and hassle-free! That’s exactly what we aim for. ✨ We’re especially happy to know that Gabriel provided you with such attentive and professional support. We’ll be sure to pass along your kind words to him, it will truly mean a lot! It’s wonderful to hear that this experience gave you confidence in our brand. We can’t wait to welcome you back again soon! 💛

Hi there, We take feedback like this very seriously, but we must respectfully disagree with this characterization. 💛 FARM Rio is committed to providing a reliable and professional experience, and we always investigate any report of missing or incomplete items. When situations like this occur, our team works to verify the details and offer appropriate solutions in line with our policies. We were unable to identify a case matching this description without additional information. We kindly ask that you reach out to us directly with your order number and details so we can properly review what happened and assist you. We’re here to help and fully committed to resolving any legitimate issue. Warm regards, FARM Rio Customer Service Team ✨

Hi Zora, Thank you for sharing this with us — and we’re truly sorry for the confusion and frustration caused. 💛 We completely understand how important it is to have clear and accurate sizing information, especially when ordering from a regional site. Your feedback about the sizing being displayed in US standards on the UK site has been noted and will be reported to the responsible team so this can be reviewed and improved. Regarding your order, please don’t worry — our customer service team is already in contact with you and working to resolve this as quickly as possible to ensure you receive the correct size. We really appreciate your patience and for continuing to shop with us. ✨

Hi Panitsa 💛 Thank you so much for your kind words! We’re truly happy to hear that you had such a positive experience with our team. Being responsive, friendly, and professional is exactly what we strive for, so it means a lot to know we delivered that for you. We really appreciate you taking the time to share this and hope to assist you again soon! ✨