We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997.Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Written by the business, not verified by us.FARM Rio (farmrio.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews. Last updated 2026-08-12.
Worse customer service ever . I bought a dress , but not in final sale , after I received the item I tried to change for larger size but they didn’t have one and they said couldn’t do anything cause was final sale in the system. Don’t buy from them . They don’t have any respect for customers . They don’t even have a customer line ! I lost 180 usd ! Total SCAM
Thank you for exiting Farm Rio . I am having so much fun with every piece I purchased thanks to great fit and original design . Customer service is the key and Stephanie is the best . Love Selma
I received a jacket and the inside lining of sleeve was sewn incorrectly. I couldn’t even put my arm through the sleeve. Customer service has been terrible and they want to charge me £5 to return a very expensive and defective item. I have been going bsvk and forth with Nathacha and it has been nothing but frustrating.
I went to the Kings Road branch this week. The staff in there were so lovely. Kind, friendly and helpful. Cannot praise them enough ! Shopping there was a pleasure. Especially in this day and age when most are the opposite ! It goes without saying that the clothes are lovely too ! Big shout out to Farm Rio Kings Road 😊
I am a first-time customer of Farm Rio. I have been on a weight loss journey and their clothing is one of the first mainstream sizing I have been able to wear in many years. It’s the first time my husband has ever said who is this designer what is this brand? I really like it for you it suits you well I received so many compliments. The first time I wore the puff to sleeve dress. Being a new customer, I purchased multiple sizes to learn which was the best fit. With this, I I’m dealing with a loss of my mother andhad a couple of glitches but this is the team at far Rio one above and beyond to make my process easier and successful. I almost feel like farm Rio is my spirit animal. I look forward to the next collections thank you everyone at far Rio for your kindness and thoughtfulness.
Hi Diana 💛 Thank you so much for your beautiful, heartfelt review. We're truly honored that you chose FARM Rio during such a meaningful chapter of your journey. It brings us so much joy to know that our pieces helped you feel confident and that they received such wonderful compliments, especially from your husband. During moments like these, we're grateful that our Customer Happiness team could make your experience a little easier and support you through the process with the care you deserved. We at FARM Rio are over the moon to have been chosen as your "spirit animal." We feel this is one of the most wonderful compliments you could give us. Thank you for your trust, your kindness, and for welcoming us into your story. We can't wait to share many more colorful collections with you. um abraço, FARM Rio team 🌴
Amazing customer service! There was a glitch while I was on the website when going to enter in a discount code to check prices on items in my cart and once the page reloaded, it had placed my order which was not my intention. I contacted customer service and they were able to cancel my order and issue my refund without any issues.
Hi Lindsey 💛 Thank you so much for your wonderful review! We're delighted to hear that our Customer Happiness team was able to assist you quickly after the unexpected website issue. We understand how frustrating accidental orders can be, so we're glad we could cancel your order and process your refund smoothly. Your kind words mean so much to us and inspire us to continue providing the best experience possible. Thank you for your trust and for being part of the FARM Rio community. We hope to welcome you back again soon! um abraço, FARM Rio team 🌴
I reached out to Farm Rio's customer service when the dress I ordered arrived with damages and they really went above and beyond to find a solution that works for me. I highly recommend them. It was my first time ordering from them and it certainly won't be my last time.
Hi Ricarda 💛 Thank you so much for your wonderful review! We're sorry to hear that your dress arrived damaged, but we're delighted that our Customer Happiness team was able to find a solution that worked for you and turn your experience into a positive one. Knowing that your first order with FARM Rio has given you the confidence to shop with us again truly means the world to us. Your recommendation and kind words are greatly appreciated. Thank you for your trust and for being part of the FARM Rio community. We can't wait to welcome you back again soon! um abraço, FARM Rio team 🌴
Fast response and great customer service! Will purchase again!
Hi Jacqueline 💛 Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our Customer Happiness team and that our quick support made a positive impression. Thank you for your trust and for being part of the FARM Rio community. We can't wait to welcome you back soon! um abraço, FARM Rio team 🌴
I ordered 250 euro skirt, you don’t want to know how I received it and how it had been wrapped …very disappointing! This is not the way to sent such expensive items !!!!
Hi Fleur 💛 Thank you for taking the time to share your feedback. We're truly sorry to hear that your order arrived in packaging that didn't meet your expectations. We completely understand how disappointing this must have felt, especially for such a special purchase. We've reached out to you directly to address your concerns and find a solution, and we truly appreciate the opportunity to make things right. Your feedback has also been shared with our team, as we continuously work to improve every part of our customers' experience. Your comments have been shared with the appropriate teams, as feedback like yours plays an important role in helping us improve our service. Thank you for giving us the opportunity to assist you. um abraço, FARM Rio team 🌴
Gorgeous designs, amazing brand & the Customer Service is fantastic! They're very reachable by email & understanding. They recently honored my price adjustment request (a human wrote back! not a bot!) -- the interaction was so easy & pleasant that I now prefer to buy from FARM Rio direct as opposed to department stores & other stockists. Highly recommend!
Hi Adela 💛 Thank you so much for your amazing review! We're absolutely delighted to hear that you've been enjoying our designs and that your experience with our Customer Happiness team was such a positive one. Knowing that we could assist you with your price adjustment request quickly and personally means so much to us. It's especially rewarding to hear that this experience has given you the confidence to shop directly with FARM Rio. Your trust, recommendation, and kind words truly inspire us to continue delivering the colorful experience our customers deserve. Thank you for being such a valued part of the FARM Rio community. We can't wait to welcome you back again soon! um abraço, FARM Rio team 🌴
My experience with Farm Rio has been a roller coaster, but it just ended on a high note! I had a positive experience buying two dresses in store for an upcoming vacation. Then, ten days later, the exact two dresses I had just purchased show up in the online sale for 50% off plus an additional 20% off! I called the store asking for a price adjustment and was told they only do that within seven days. It was recommended I repurchase the dresses online in the sale while they had my size and return the two dresses bought in store at full price. I followed her instructions and ordered the non-refundable sale dresses online. When my order arrived in the mail without incident, I retrieved the bag from my closet containing the two dresses I bought in store, still sealed in the tissue paper and discovered the sales girl never printed me a receipt! I wrote customer service completely distraught that I now had two identical copies of two dresses and no way to get a refund because I did not have the receipt. I sent them a copy of my credit card statement showing the purchase and hoped for the best. Isadora picked up my email and corresponded with me to find the transaction number for the in-store purchased so it would generate a invoice so I can now return the full-priced dresses by mail or in store. I am truly grateful for her help.
Hi Cici 💛 Thank you so much for sharing your experience with us! We're delighted to hear that, although your journey had a few unexpected twists, it ended on a positive note. We understand how stressful that situation must have been, and we're so glad our Customer Happiness team was able to help find a solution. We'll be sure to share your kind words with Isadora. She'll be thrilled to know that her dedication, patience, and support made such a meaningful difference and helped turn your experience around. Thank you for your trust and for giving us the opportunity to assist you. We truly appreciate having you as part of the FARM Rio community and hope your new dresses bring you lots of joy on your upcoming vacation! um abraço, FARM Rio team 🌴
Farm Rio honestly is the best! The customer service is really top notch!!. I made an error looking at the Farm Rio website. I accidentally pressed the pay button on my cart and I did not mean to. I emailed the company it was around 8:00 p.m. I got an automated message and then I got a follow-up message from someone that would work on it. And then this morning today miraculously sweet Gabriel sent me an email saying that they had taken care of it and not to worry. Farm Rio is one of my favorite brands of all time. And I wish I could have gotten (afford )everything that was in my cart. The Swift course of action was amazing. Truly grateful🙏
Hi Jessica 💛 Thank you so much for your heartfelt review! We're absolutely delighted to hear about your experience and are so glad we could help resolve your order so quickly. Knowing that our Customer Happiness team, especially Gabriel, was able to give you peace of mind means the world to us. Your kind words and continued support truly inspire us. It's an honor to be one of your favorite brands, and we're grateful for the trust you've placed in us. Thank you for being such a valued part of the FARM Rio community. We can't wait to welcome you back for your next colorful adventure! um abraço, FARM Rio team 🌴
I had an issue with a final sale romper. The zipper stuck. Unfortunately there is not a customer service phone number. I did send an email and was promptly responded to. I was offered a postage paid label and gift certificate to return it. I had wanted it repaired but no more were in stock. I expressed my desire to get this repaired locally and was told that the certificate would still be honored. I thought this was extraordinary customer service. I love Farm Rio and will continue shopping this great brand!
Hi Lucky 💛 Thank you so much for sharing your experience! We're sorry the zipper on your romper didn't work as expected, but we're delighted to hear our team was able to find a solution that worked for you. We always want to offer the best support possible, even when an item is no longer available. Your kind words truly mean the world to us, and we're so happy we could turn your experience into a positive one. Thank you for being part of the FARM Rio family. We can't wait to bring more colorful pieces your way! ✨ um abraço, FARM Rio team 🌴
I had a package stolen, and Farm Rio was so helpful! Their customer service team responded to my email immediately and sent a replacement of the items within two days.
Hi Lauriel 💛 Thank you so much for sharing your experience! We're truly sorry your original package was stolen, but we're so glad our team could step in quickly and help make things right. Knowing that you received your replacement promptly means a lot to us. We really appreciate your kind words and your trust in FARM Rio. We hope you're now enjoying your beautiful new pieces, and we can't wait to welcome you back again soon! ✨ um abraço, FARM Rio team 🌴
Clothes that bring joy to the heart. Efficient, fast, and friendly service. Thank you so much!
Hi Tsila 💛 Thank you so much for your lovely review! We're so happy to hear that our pieces bring joy to your heart. That's exactly what we hope to create with every collection. It also means a lot to know that you found our Customer Happiness team efficient, fast, and friendly. Thank you for your kind words and for being part of the FARM Rio community. We look forward to bringing even more color and happiness your way! um abraço, FARM Rio team 🌴
Very responsive and nice customer service. While the initial process was a bit confusing, the friendly and ‘real’ customer service solved my problem asap. Thanks so much!
Hi A. Deb 💛 Thank you so much for your wonderful review! We're delighted to hear that our Customer Happiness team was able to resolve your issue quickly and that you felt well supported throughout the process. While we're sorry the initial experience was a bit confusing, we're so happy that our team could turn it into a positive one with friendly and attentive service. Your feedback means a lot to us and helps us continue improving every step of the customer experience. Thank you for your trust and for being part of the FARM Rio community! um abraço, FARM Rio team 🌴
Great experience with farm Rio every time!!!
Hi Loveleen 💛 Thank you so much for your wonderful review! We're absolutely delighted to hear that you've had a great experience with FARM Rio every time. Knowing that we've been able to consistently meet your expectations is the greatest compliment we could receive. Thank you for your trust and continued support. We can't wait to welcome you back for many more colorful experiences! um abraço, FARM Rio team 🌴
I tried to return a dress I’d bought online within the allowed 30 day window. It was not a sale item. The online return form would only come up as an exchange for the exact same item in the same size. I tried doing the return from my iPad, my SurfacePro, and my Android phone. All came up the same way. The only customer service phone number I could find was actually for their store in Soho, who were not able to help with online orders. They couldn’t provide a different phone number either. This is ridiculous for such a large, international company.
Hi Jean-Marie 💛 Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced while trying to initiate your return. We understand how frustrating it must have been to encounter issues with the returns portal and to be unable to find the support you needed. We're grateful that we had the opportunity to get in touch with you directly and assist you with your return. Our Customer Happiness team remains committed to making the process as smooth as possible and to providing the support you deserve. Your feedback is extremely valuable and has been shared with the appropriate teams as we continue working to improve both our returns experience and our customer support. Thank you for bringing this to our attention. um abraço, FARM Rio team 🌴
I usually don't need to return or exchange items, but this time I had to exchange a dress because it ran a bit smaller than I expected. The entire process including exchanges and returns was extremely quick and easy, and the communication over the email was excellent. Wow, the coustuner service was amazing in resolving the issue. Thank you !!
Hi Janyere 💛 Thank you so much for your wonderful review! We're delighted to hear that your exchange experience was quick, easy, and seamless. While we're sorry the dress wasn't the perfect fit at first, we're so happy that our Customer Happiness team was able to assist you and make the process smooth from start to finish. Your kind words about our team and communication truly mean the world to us. Thank you for your trust and for being part of the FARM Rio community! um abraço, FARM Rio team 🌴
Hi Elisa 💛 Thank you so much for your lovely review! We're absolutely thrilled to hear that you love FARM Rio! Your support means the world to us and inspires us to keep creating colorful pieces and memorable experiences for our community. We can't wait to welcome you back again soon! um abraço, FARM Rio team 🌴
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