We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997.Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Written by the business, not verified by us.
Is FARM Rio legit?
FARM Rio (farmrio.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews. Last updated 2026-08-12.
Everything was perfect with the traitement of my order, they responded directly for the missing item and send it very quickly. They were super helpful and kind. Love this brand
Reply from FARM Rio2026-07-24
Hi Sarah 💛
Thank you so much for your wonderful review!
We're delighted to hear that everything was handled smoothly and that our Customer Happiness team was able to respond quickly and send your missing item without delay. Providing kind, attentive support is always our priority, so your feedback truly means a lot to us.
Thank you for your trust and for your love for FARM Rio. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
I had a great experience with Farm Rio. I’m extremely satisfied with the service, the quality, and the overall experience. Everything was smooth, professional, and exceeded my expectations. I highly recommend Far Rio and would be happy to use their services again!
Reply from FARM Rio2026-07-24
Hi Marie 💛
Thank you so much for your amazing review!
We're absolutely delighted to hear that your experience with FARM Rio exceeded your expectations. Knowing that you were happy with our service, the quality of our pieces, and your overall shopping experience truly means the world to us.
Your recommendation is the greatest compliment we could receive. Thank you for your trust and for being part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
Hi Rita 💛
Thank you so much for your lovely review!
We're absolutely delighted to hear that you consider our Customer Happiness team one of the best. Providing thoughtful, friendly, and efficient support is what we strive for every day, so your words truly mean a lot to us.
Thank you for your trust and for being part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
The customer service were very helpful!
My order got lost and they immediately sent me another one!
Tho I do not appreciate the AI responses.
Reply from FARM Rio2026-07-27
Hi Zakieh 💛
Thank you so much for taking the time to share your experience!
We're delighted to hear that our Customer Happiness team was able to assist you quickly by sending a replacement when your order was lost.
We also appreciate your honest feedback regarding the AI responses. Comments like yours are incredibly valuable and help us continue improving the support experience we provide.
Thank you for your trust and for being part of the FARM Rio community. We look forward to serving you again soon!
um abraço,
FARM Rio team 🌴
Truly delightful customer service. I wish everything in life could be this nice!
Reply from FARM Rio2026-07-27
Hi Phoebe 💛
Thank you so much for your wonderful review!
Your kind words truly made our day. We're delighted to hear that your experience with our Customer Happiness team was such a positive one.
Thank you for your trust and for being part of the FARM Rio community. We hope to welcome you back again very soon!
um abraço,
FARM Rio team 🌴
My first time trying this company and I can say it was first class from beginning to end. I bought multi color artsy flora midi dress and I must say it was more beautiful than the picture. What impressed me was the quality of the fabric as well as how well it was sewn.
It was wrapped and delivered with care. You will like this company.
Reply from FARM Rio2026-07-27
Hi Patricia 💛
Thank you so much for your wonderful review!
We're absolutely delighted that your first experience with FARM Rio was such a positive one. Knowing that your dress exceeded your expectations in both beauty and quality truly means the world to us. We take great pride in the craftsmanship of our pieces, so it's incredibly rewarding to hear your kind words.
We're also happy to know that your order arrived carefully packaged and that every part of your shopping experience felt first class.
Thank you for your trust and for recommending FARM Rio. We can't wait to welcome you back for your next colorful adventure!
um abraço,
FARM Rio team 🌴
Top notch customer service, quality and delivery support. They refunded me the difference between regular and discounted price when the price dropped within a few days of my purchase/receipt of the item. You can’t beat that! Finally their designs are gorgeous and unique and the fit of the clothing is always perfect for me. Many Asian knock off brands try to copy FR’s designs but there is nothing like the originals.
Reply from FARM Rio2026-07-27
Hi Joanne 💛
Thank you so much for your incredible review!
We're absolutely delighted to hear that you've had such a positive experience with FARM Rio. It means so much to know that you enjoy the quality, fit, and uniqueness of our designs, and that our Customer Happiness team was able to assist you quickly with your price match request.
Providing a seamless shopping experience alongside pieces that bring joy is always our goal, so your kind words truly inspire us. Thank you as well for recognizing the originality of our designs and the craftsmanship behind every collection.
We're grateful for your trust and for being such a valued part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
I had received an email saying I could get a 15% discount on anything that was full price. I searched for it to say, FIRST TIME BUYERS ONLY. But it was nowhere to be found. So as I went to make my purchase of 2 full priced items, it said it had already been used. I knew that I had not used it, especially since I rarely buy at full price. So I emailed Farm, and Paulo Victor promptly responded. After just a couple quick emails, he sent me my own code! I WAS SO OVERJOYED! I thought Paulo was absolutely the best at his job. And having worked at Nordstrom for 15 years and receiving many All-Star customer service awards myself, I know how rare it is.
YAY PAULO! GIVE HIM A RAISE!
Thank you!
Lisa Marie Rubio
Reply from FARM Rio2026-07-27
Hi Lisa 💛
Thank you so much for your wonderful review!
We're delighted to hear that Paulo Victor was able to help resolve the issue with your discount code and turn your experience into such a positive one. Providing thoughtful, efficient, and personalized support is exactly what we strive for, so your kind words mean the world to us.
We'll be sure to share your amazing feedback with Paulo Victor. We know he'll be thrilled to hear that his dedication made such a memorable impression, especially coming from someone with your own outstanding customer service background.
Thank you for your trust, your enthusiasm, and for being part of the FARM Rio community. We can't wait to welcome you back for your next colorful adventure!
um abraço,
FARM Rio team 🌴
I ordered nine items from your company and wish to return five of them. Unfortunately, I have been unable to generate a return label.
Each time I contact customer service, I am sent the same returns link. However, when I enter my order number, the website states that returns are not authorised, so I cannot proceed.
This restriction was never made clear when I placed the order. In fact, your online returns policy states that returns are accepted within 30 days.
I have contacted your team several times, but I continue to receive the same link, which does not resolve the problem.
Order number 148676 €1. 300
Reply from FARM Rio2026-07-24
Hi Angie 💛
Thank you for sharing your experience with us. We're truly sorry for the frustration and inconvenience this situation caused, especially after you made several attempts to process your return and reached out to our team for help. We completely understand how disappointing that must have been.
After investigating your case, we identified an unexpected issue that was preventing the return from being completed. We're glad we were able to resolve it, arrange your return successfully, and offer a small gift as a token of our appreciation for your patience throughout the process.
Your feedback means a great deal to us, as it helps us improve both our service and our systems. We sincerely hope this resolution reflects how much we value our customers, and that we'll have the opportunity to provide you with the seamless experience you originally expected.
um abraço,
FARM Rio team 🌴
Excellent customer service! I made an exchange and everyone was extremely helpful!
Reply from FARM Rio2026-07-22
Hi Cherie 💛
Thank you so much for your lovely review!
We're delighted to hear that your exchange experience went smoothly and that our Customer Happiness team was able to provide the support you needed. Creating a seamless and enjoyable experience for our customers is always our goal.
Thank you for your kind words and for being part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
I love Farm Rio and I own numerous dresses that are so beautiful and unique. Customer service is top notch and is very fast in responding to questions. I wish other companies did as well as Farm Rio.
Reply from FARM Rio2026-07-22
Hi Sandra 💛
Thank you so much for your wonderful review!
We're thrilled to hear that you love your FARM Rio dresses and that our unique designs continue to bring you joy. It also means so much to know that our Customer Happiness team has made such a positive impression with fast and attentive support.
Your kind words are incredibly encouraging, and we're honored to be compared so highly. Thank you for your trust and for being such a valued part of the FARM Rio community!
um abraço,
FARM Rio team 🌴
After this interaction with FARM, I will never shop there again. They have lost a loyal customer. I literally bought my bridesmaids farm Rio slippers and suggested they wear farm Rio dresses for my wedding in Brazil. This is how much I loved farm Rio. I am hurt, shocked, and disgusted by their lack of customer support on this matter. I recently made a large purchase online. It was final sale. I’ve shopped at Farm for over a decade. Including their stores in Brazil. Normally their quality is outstanding. However, these items were so cheap and poorly made they are unwearable. Twisted hems. Uneven seams. Items that look nothing like what was advertised online. A dress so cheap feeling an Amazon dupe may have been better quality. I emailed their customer support with an incredibly detailed message and photos and their “nice” response back was that the flaws are INTENTIONAL. All items were built to have all of the flaws that I carefully described and showed. Even though my items do not match whats on the website…. This is what they literally told me, “ After reviewing the concerns you described, I'd also like to clarify that the characteristics you mentioned—such as the drape, volume, shape, proportions, finishing details, and the appearance of certain fabrics—are part of the intended design and aesthetic of these pieces. We completely understand that this design approach may not have met your personal expectations or preferences, and that's absolutely valid. However, these details were intentionally developed by our Design team as part of the collection's creative concept and are not considered manufacturing defects”. They are defects and Farm has just lost a customer. I am now stuck with hundreds of dollars in items that I cannot wear and truthfully reselling them on secondary platforms would be dishonest (like Farm) because the items are not wearable!
Reply from FARM Rio2026-07-27
Hi MB 💛
Thank you for taking the time to share your experience.
We're truly sorry to read your review. We understand how disappointing this situation has been, especially as someone who has supported FARM Rio for so many years and chosen our pieces for such meaningful moments. We sincerely regret that your experience did not reflect the level of quality and care you expected from us.
Our Customer Happiness team reached out to gather a few additional details so we could take another look at your concerns, but we haven't yet received a response. We'd truly appreciate the opportunity to review your case again with the care and attention it deserves.
If you're willing, please reply to our previous email or contact our Customer Happiness team with your order number. We're here to listen, review everything carefully, and do our best to assist you.
Thank you again for sharing your feedback. We genuinely hope to have the opportunity to reconnect with you.
um abraço,
FARM Rio team 🌴
I love this brand! Both their products and ecological impact resonates with me. I had two instances where I received damaged items but both times I was met with understanding and immediate resolution. Both interactions had a quick turnaround and felt genuine. I enjoy sharing my love for this brand to my friends and family especially knowing they provide excellent customer service.
Reply from FARM Rio2026-07-21
Hi Krys 💛
Thank you so much for taking the time to share such a thoughtful review! It means a lot to know that you love both our designs and our commitment to creating with care for the planet.
We're truly sorry that you received damaged items on two occasions, but we're so happy to hear that our Customer Service team was able to resolve everything quickly and with the care you deserved. Providing genuine support is something we strive for every day.
Your recommendation to your friends and family is the greatest compliment we could receive. Thank you for being part of our FARM Rio community and for trusting us. We can't wait to welcome you back for many more colorful experiences!
um abraço,
FARM Rio team 🌴
I had to return a package of 5 pieces of clothing of which only 4 had arrived. The parcel had been opened during transit and one piece was obviously removed.
The following correspondance with farm rio was extremely polite and very helpful.
My purchase (including the missing item) was immediately refunded.
That was fantastic and very much appreciated.
You will always keep me as a customer !
Reply from FARM Rio2026-07-21
Hi Carmen 💛
Thank you so much for your wonderful review!
We're sorry to hear that your package was tampered with during transit, but we're delighted that our Customer Happiness team was able to assist you promptly and provide a resolution that met your expectations.
Knowing that our support made a difficult situation a positive one truly means the world to us. Your trust and loyalty are the greatest compliments we could receive.
Thank you for being part of the FARM Rio community. We look forward to bringing more joy and color to your wardrobe for years to come!
um abraço,
FARM Rio team 🌴
I love Farm Rio. I own so many pieces from them, and most have been of impeccable quality. In the rare instances where I have encountered an issue, Farm Rio has always been quick to remedy the issue. I am very much appreciative of Farm Rio's fun design and wonderful customer service. Also, items I've purchased have always shipped quickly and in sustainable packaging in the US, which I appreciate.
Reply from FARM Rio2026-07-21
Hi Stephanie 💛
Thank you so much for your heartfelt review!
We're thrilled to hear that you've built such a beautiful collection of FARM Rio pieces and that you've consistently enjoyed their quality, our designs, and the care provided by our Customer Happiness team. It means so much to know that, whenever an issue has come up, we've been able to resolve it quickly and earn your continued trust.
We're also delighted that you appreciate our sustainable packaging and fast shipping. Your kind words truly inspire us to keep creating colorful experiences for our customers.
Thank you for being such a valued member of the FARM Rio community!
um abraço,
FARM Rio team 🌴
I'd wanted a pair of the Farm Rio Adidas collaboration tracksuit pants for a very long time and finally got a pair as a birthday present this year. When they arrived they came in a box with no packaging inside, they were not in a plastic bag, no paper around them, nothing. The item itself feels cheap and poor quality material. They came with a strong mouldy/musty smell on them, which suggests that they have either been stored in a damp place, or that they are a previously returned item from someone else (would explain the lack of packaging) They are also far too large in size (I'm a UK size 14 and I got a size large, I would say they are more like a UK size 18), but I can't return them as I begrudge paying £5 to return an item. Why would I put myself out of pocket to return an item that falls below the expected standard? Will not order from Farm Rio again.
Reply from FARM Rio2026-07-21
Hi Victoria 💛
Thank you for taking the time to share your feedback.
We're truly sorry to hear that your first experience with your FARM Rio x adidas piece was so disappointing, especially as it was a birthday gift. We understand how frustrating it must have been to receive an item that did not meet your expectations in terms of packaging, condition, and fit.
We're grateful that we had the opportunity to connect with you directly and assist with your case. We hope the solution provided by our Customer Happiness team, including arranging your return and refund, helped demonstrate our commitment to making things right.
Your comments have been shared with the appropriate teams, as feedback like yours plays an important role in helping us improve both our products and our customer experience.
Thank you for giving us the opportunity to assist you.
um abraço,
FARM Rio team 🌴
I can't return an unwanted item. When I log onto the returns portal and enter my order number and email (correctly) it tells me there is no record of my order. I also resent being told it is user error when it clearly isn't. I appreciate the item may be on 'final sale' (although I wasn't made aware at the time that this might make it hard to return) but it was enormous (way off true size) and I just want my money back now. I can't find a way through the customer service maze to speak to or even email, other than AI generated FAQs that generate automated useless emails. Such a shame as the clothes are lovely, but if you aren't sure don't bother.
Reply from FARM Rio2026-07-22
Hi Sue 💛
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties with the returns portal and the return process.
After receiving your inquiry, our Customer Happiness team reached out with guidance to help you proceed with your return. As we haven't yet heard back from you, we'd like you to know that we're still here and remain fully available to assist in any way we can.
If you're still experiencing any issues, please reply to our previous communication with your order details, and we'll be happy to continue supporting you until your case is resolved.
Thank you for bringing this to our attention.
um abraço,
FARM Rio team 🌴
Love Farm Rio always for its impeccable quality and amazing style. Recently I received a shipping package that had been tampered with and opened (all contents missing). I notified customer service and they were able to immediately address the problem and re-ship the goods at no extra cost to me! Great service and awesome style!
Reply from FARM Rio2026-07-17
Hi Amanda 💛
Thank you so much for your wonderful review!
We're delighted to hear that you love the quality and style of our pieces. While we're sorry that your package arrived tampered with, we're so glad our Customer Happiness team was able to step in quickly and provide a solution by sending a replacement.
Your kind words mean the world to us and motivate us to continue delivering the best experience possible. Thank you for your trust and for being such a valued part of the FARM Rio community!
um abraço,
FARM Rio team 🌴
I had a very positive experience with FARM Rio customer service.
When I received my bag, I noticed it was missing the decorative charm shown in the product photos. Although the team explained that they aren’t able to send individual accessory parts, they responded quickly, clearly, and with genuine kindness throughout our conversation.
By the time I realized the charm was missing, I had already removed the tag, so returning or exchanging the bag wasn’t a practical option. I let them know that I still loved the bag and planned to keep it. To my surprise, they offered me a gift card as a thoughtful gesture of goodwill, even though they weren’t obligated to do so.
What impressed me most wasn’t just the gift card, but the professionalism, empathy, and respect I received. It’s refreshing to interact with a customer service team that truly listens and values its customers.
Thank you to the FARM Rio team for turning a small disappointment into a positive experience. I’ll definitely continue shopping with confidence.
Reply from FARM Rio2026-07-20
Hi Lin 💛
Thank you so much for sharing your wonderful experience! We're delighted to hear that our team was able to turn your disappointment into a positive one.
It means a lot to know that our team's professionalism, kindness, and dedication made you feel heard and valued. We always strive to provide the best possible experience, and your thoughtful words truly encourage us.
We're also so happy to hear that you love your bag, and we hope you enjoy using it for a long time to come!
Thank you for your trust and support. We can't wait to welcome you back for your next FARM Rio experience.
um abraço,
FARM Rio team 🌴
I ordered a large order from the 4th of July sale. Everything arrived except for one dress which was said was shipped but it was not in the sealed box. When I emailed customer service I recieved a response within 2 hours with a full refund and a 30% discount to use in the future! Thank you Isabela Jessula your your prompt and courteous service!!
Reply from FARM Rio2026-07-16
Hi Sarah 💛
Thank you so much for sharing your experience!
While we're sorry to hear that one of the dresses was missing from your order, we're delighted that our Customer Happiness team was able to assist you quickly and provide a resolution that met your expectations.
We'll be sure to share your kind words with Isabela . She'll be thrilled to know that her prompt and courteous support made such a positive difference.
Thank you for your trust and for being part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
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