We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997.Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Written by the business, not verified by us.
Is FARM Rio legit?
FARM Rio (farmrio.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews. Last updated 2026-08-12.
Enjoyed my experience with FARM Rio. First off love the clothes and styles this brand has to offer. Second—purchased an item that went lower in price within a few days so reached out to their customer support and they were so quick to respond and resolve! Really satisfied with the customer service!
Reply from FARM Rio2026-07-09
Hi Roxanne 💛
Thank you so much for your wonderful review!
We're delighted to hear that you enjoyed your experience with FARM Rio. It means so much to us that you love our colorful styles, and we're especially happy that our Customer Service team was able to assist you quickly with your price adjustment.
Providing fast, caring support is something we truly value, so knowing you left satisfied makes our day.
Thank you for your trust and support. We can't wait to welcome you back for your next FARM Rio find!
Um abraço,
FARM Rio team 🌴
Excellent customer service! They get back to you quickly and always help resolve the issue.
Reply from FARM Rio2026-07-09
Hi Danielle 💛
Thank you so much for your kind review!
We're thrilled to hear that you've had such a positive experience with our Customer Service team. Providing prompt responses and helping resolve any issues as quickly as possible is always our priority.
Your support means the world to us, and we look forward to assisting you again whenever you need us.
Um abraço,
FARM Rio team 🌴
Quick, helpful, and warm communication! Love this brand and look forward to getting more pieces from here.
Reply from FARM Rio2026-07-09
Hi Lauren 💛
Thank you so much for your lovely review!
We're delighted to hear that you had a positive experience with our team and that you found our communication quick, helpful, and warm. Creating memorable experiences for our customers is just as important to us as creating colorful pieces you'll love.
Thank you for your support and for being part of the FARM Rio family. We can't wait to help you find your next favorite piece!
Um abraço,
FARM Rio team 🌴
I recently was looking through Farm Rio's site and put some potential items in my cart. When I went to review my cart, my fingers, by accident, placed the order. I immediately emailed their customer service team and explained what had happened. They immediately responded and credited my order. Customer service is spot on when it's done right and FARM Rio does it right. I was so thankful they credited my order with no questions asked. Most customer service people either take their time to respond or, in some cases, not at all and then have to reach out to your card company and explain. Thankfully, FARM Rio is on top of their game and were super helpful. Something I won't soon forget. THANK YOU FARM Rio!!!
Reply from FARM Rio2026-07-09
Hi Amy 💛
Thank you so much for sharing your experience!
We're delighted to hear that our Customer Service team was able to assist you quickly and make the process as smooth as possible.
We understand that accidental orders can happen, and we're glad we could resolve everything promptly and give you peace of mind.
Knowing that our support made such a positive impression is the greatest compliment we could receive.
Thank you again for your trust and for choosing FARM Rio. We look forward to welcoming you back soon!
Um abraço,
FARM Rio team 🌴
First time shopping on the farm rio site. I didn't get my items in the mail yet, but contacted the customer service team regarding pricing adjustment and even though it's probably one of their busiest time, they still responded and and efficiently took care of the matter within 2 hours! I can say that this is the best customer service I've had dealt with! Shop with confidence everyone, because if there's any issues there is a person you can contact on the other end, not a bot that will keep looping you to no end!
Reply from FARM Rio2026-07-09
Hi Teresa 💛
Thank you so much for your thoughtful review!
We're thrilled to hear that your first experience shopping with FARM Rio has been such a positive one. It's wonderful to know our Customer Service team was able to assist you with your price adjustment quickly, especially during one of our busiest periods.
Your kind words about our support mean so much to us. We believe every customer deserves attentive, human care, and we're delighted that this made a difference in your experience.
We hope you love your new pieces once they arrive, and we can't wait to welcome you back for your next colorful moment with FARM Rio!
Um abraço,
FARM Rio team 🌴
Hi Georges 💛
Thank you so much for your lovely review!
We're so happy to hear you had a great experience with our team. Your kind words mean a lot to us, and we'll be sure to share them with everyone.
We truly appreciate your support and can't wait to welcome you back again soon!
Um abraço,
FARM Rio team 🌴
Farm Rio is amazing. They responded to my question same day and resolved my issue!
Reply from FARM Rio2026-07-09
Hi Edie 💛
Thank you so much for your kind words!
We're delighted to hear that our team was able to respond to your question promptly and resolve your issue the very same day.
Providing a smooth and positive experience for our customers is always our goal.
We truly appreciate your support and look forward to welcoming you back for more colorful moments with FARM Rio!
Um abraço,
FARM Rio team 🌴
I can’t tell you how happy I am with customer service. Yesterday I ordered a shirt that I had been debating forever. Finally it went on sale and I had to have it. I ordered quickly and when I got my confirmation I realized I sent it to the wrong address. We live in Texas but spend our summers in Michigan at our farm. I was so mad at myself for the dumb mistake. I quickly emailed the HELLO Farm address and explained the situation. I was hoping it wasn’t too late to change the address. Well, I got the canned response that they would take the requests in order. I even messed up on the order number and had to email back to fix that! I thought I had blown it. Later in the evening I got a notice that my order shipped. I checked the tracking and thank goodness they changed the order to Michigan. I am so grateful for the quick response and action taken even though it was my fault. I love Farm clothes and styles but like others have mentioned I usually wait til the sale prices. I get lots of compliments when I wear Farm. Thank you!Thank you!Thank you! I am one happy gal with your customer service and Gabriel.
Reply from FARM Rio2026-07-09
Hiii 💛
Thank you so much for taking the time to share such a wonderful review! It truly made our day.
We're so happy we were able to update your shipping address in time and ensure your order was on its way to the right place. We know how stressful it can be to spot a mistake after placing an order, so we're thrilled everything worked out smoothly.
It also means the world to hear how much you love our pieces and that they always receive compliments. That's exactly what we hope for! And thank you for your incredibly kind words about Gabriel. We'll be sure to share your message with him, it will absolutely make his day.
We hope you love your new shirt and enjoy the rest of your summer at the farm in Michigan!
Um abraço,
FARM Rio team 🌴
Customer service with this company is beyond awful!. Bought the monstera dress which was sent but all that was delivered was an empty brown envelope! No amount of e mails could get a response out of them in a timely manner. It was well over a week to resolve. After the dress being a poor fit I returned and had to chase them for my refund which hadn’t been actioned despite them telling me it had. It’s now with my paypal account but still showing as pending! Apparently they really do take their time with refunds. My advice would be to buy through Liberty London as their customer service and refunds are 10/10!
Reply from FARM Rio2026-07-02
Hi Bethan 💛
Thank you for taking the time to share your experience. We're truly sorry for the frustration caused by the delivery issue, the delays in our communication, and the time it took to resolve your refund.
This is far from the experience we aim to provide.
We're glad we were able to assist you directly, process your refund, and continue supporting you throughout the process.
If the transaction is still showing as pending in your PayPal account, please know we're here to help with any additional information you may need until everything is fully completed.
Thank you again for your patience and for bringing this to our attention. Your feedback helps us improve our service.
um abraço,
FARM Rio team 🌴
I have had a consistent good experience with Farm Rio's customer service. I love the uniqueness of the products and the quick customer service responses. I can see the growth within the company, and the customer care. Appreciate the Farm Rio team overall.
Reply from FARM Rio2026-07-01
Hi Ebony 💛
Thank you so much for your heartfelt review!
We're delighted to hear that you've consistently had positive experiences with our Customer Happiness team and that you love the uniqueness of our pieces. It means so much to know that you've noticed our growth and the care we put into every interaction.
Your support and appreciation truly inspire us to keep creating colorful experiences and providing the best possible service.
Thank you for being such a valued part of the FARM Rio community!
um abraço,
FARM Rio team 🌴
Farm Rio's customer service is shocking. I didn't receive a label for my returns - it took me 5 emails and over 7 days to get a human, not a bot to send me a new label. I've now waited over 16 days to get my refund, and it's still not been received. I've emailed again and once again got no response. There is no way of contacting a human being. I would strongly recommend not to order direct from Farm Rio again.
Reply from FARM Rio2026-07-02
Hi Lucy 💛
Thank you for sharing your experience with us. We're truly sorry for the frustration caused by the delay in receiving your return label and for the time it took to process your request. We completely understand how disappointing this must have been.
We also apologize for the delays in our communication. This is not the experience we want our customers to have, and your feedback is incredibly valuable as we continue working to improve our support.
We're glad we were able to get in touch with you and resolve your case by issuing a full refund. We sincerely appreciate your patience throughout this process and the opportunity to make things right.
If there's ever anything else we can help you with, please don't hesitate to reach out.
um abraço,
FARM Rio team 🌴
I love Farm Rio! I made a purchase and forgot to use the discount code. I reached out to customer service and they issued a refund immediately. I was so surprised and thankful for their quick action.
Reply from FARM Rio2026-07-01
Hi Mona 💛
Thank you so much for your wonderful review!
We're so happy to hear that you love FARM Rio and that our team was able to assist you quickly. It's always our pleasure to help whenever we can, and we're delighted that we could make your shopping experience even better.
Your kind words truly mean a lot to us.
Thank you for being part of the FARM Rio community, and we can't wait to welcome you back soon!
um abraço,
FARM Rio team 🌴
Love Farm Rio's styles and always had a great experience buying online and in stores!
Reply from FARM Rio2026-07-01
Hi Tapasya 💛
Thank you so much for your lovely review!
We're thrilled to hear that you love our styles and that you've consistently had great experiences shopping with us, both online and in our stores.
Knowing we've been able to bring you joy across every touchpoint truly means the world to us.
Thank you for being part of the FARM Rio community. We can't wait to welcome you back for your next colorful adventure!
um abraço,
FARM Rio team 🌴
Unfortunately our package was not delivered by the delivery agent, prompting an investigation. We contacted FARM Rio on this matter as the delivery agent required additional information on the packaging, however it has been two weeks already with no reply from FARM Rio despite multiple attempts via email and their form. If FARM Rio reads this: This was the last time I will ever order from them, worst experience I have ever made with an online shop! We demand an immediate refund!!
Reply from FARM Rio2026-07-01
Hi Barbara, 💛
Thank you for sharing your feedback.
We're truly sorry to hear about your experience and completely understand how frustrating it must have been not to receive an update while waiting for a resolution regarding your order.
We appreciate the opportunity to connect with you and are glad that we were able to assist by resolving your case and processing a full refund.
Your comments are incredibly valuable and have been shared with our team as we continue working to improve our communication and customer experience.
Thank you for bringing this matter to our attention.
We hope to see you again in the future!
um abraço,
FARM Rio team 🌴
Thank you Jordan - super helpful and a great shopping experience today xx
Reply from FARM Rio2026-06-22
Hi Anna💛
Thank you so much for your lovely review!
We're absolutely thrilled to hear that you had such a positive experience with us.
Thank you for being part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
While their products may be beautiful, customer service does not meet expectations. I ordered two dresses on 24th of May. I received one dress within a week and as for the other one, I keep being asked for patience for another 1-2 business days. Apparently, they need to check with operations regarding the status of my second dress but I’m still waiting for a response. I asked for a cancellation of my order and immediate refund, but am no longer receiving any response. Very disappointing, will certainly not order again!
Reply from FARM Rio2026-06-19
Hi Elena 💛
Thank you for sharing your feedback.
We're truly sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order while facing delays and uncertainty regarding the remaining item. This is certainly not the experience we strive to provide.
We appreciate the opportunity to assist you directly and are glad that our team was able to process a refund for the delayed item and provide additional support in recognition of the inconvenience caused.
Your comments are extremely valuable to us, and we have shared your feedback with the appropriate teams as we continue working to improve our communication and overall customer experience.
Thank you for bringing this matter to our attention.
um abraço,
FARM Rio team 🌴
Hi Laura 💛
Thank you so much for your amazing review!
We're absolutely thrilled to hear that you had such a positive experience with our team.
Knowing that our customer service made such a great impression truly means the world to us.
Thank you for being part of the FARM Rio community. We can't wait to welcome you back again soon!
um abraço,
FARM Rio team 🌴
I love Farm Rio's clothing, they style and quality is unmatched. I recently had an issue for a lost package and customer service went above and beyond and acted promptly in a courteous manner.
Reply from FARM Rio2026-06-19
Hi Sara 💛
Thank you sooo much for your wonderful review!
We're delighted to hear that you love our pieces and that both the style and quality have stood out to you. It also means a lot to know that our Customer Happiness team was able to support you quickly and go above and beyond when assisting with your lost package.
Providing attentive and caring service is always our priority, so your words truly encourage us.
Thank you for being part of the FARM Rio community. We can't wait to see again very soon!
um abraço,
FARM Rio team 🌴
Farm Rio’s price match is second to none. Their clothes are gorgeous, and their customer service is top notch.
Reply from FARM Rio2026-06-17
Hi Tonya 💛
Thank you so much for your kind words!
We're absolutely delighted to hear that you enjoyed your experience with FARM Rio. It means so much to know that our price match service met your expectations and that you love our pieces as much as we do.
Providing beautiful products alongside exceptional customer care is always our goal, so your feedback truly makes our day.
We can't wait to welcome you back for your next FARM Rio adventure!
um abraço,
FARM Rio team 🌴
You have a quick response for both good and not good. Very warm and kind, just like Brazilians! . I really liked the experience of shopping with you.
Reply from FARM Rio2026-06-17
Hi Glenda 💛
Thank you so much for your kind words!
Reading feedback like yours truly makes our day. We're delighted to hear that you felt supported throughout your shopping experience and that our team was able to provide warm and timely assistance whenever needed.
As a Brazilian brand, it means so much to know that our care and hospitality came through in every interaction.
Thank you for your trust and for being part of the FARM Rio community!
um abraço,
FARM Rio team 🌴
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