We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997.Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Written by the business, not verified by us.
Is FARM Rio legit?
FARM Rio (farmrio.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews. Last updated 2026-08-12.
Update: Farm Rio corrected the situation. I am very happy with the outcome.
I bought a top; the top was a final sale item from Farm Rio and it was clearly stated that you would not get a refund it you wanted to return, you could only exchange for a different size.
The top didn't fit, and the size I wanted was not available. Farm Rio then said, we don't have the size you want; so you have to pay. I clearly showed them their email where you could only exchange for a different size. There was no codicil that if the size was not available you would still have to pay.
Finally after dealing with them, I called my credit card company and they agree with me and refunded me.
Will not deal with a deceptive company like this again.
Reply from FARM Rio2026-07-20
Hi Mary 💛
We're sorry that your experience initially left you feeling this way.
We understand how disappointing it was that the size you needed was no longer available, and we apologize for any confusion regarding our Final Sale exchange policy. Our goal is always to provide clear guidance and support every step of the way.
We're grateful that you gave us the opportunity to continue assisting you, and we're happy we were able to reach a resolution together. Providing thoughtful care and finding the best possible outcome for our customers is always our priority.
If there's ever anything else we can help you with, or if you decide to shop with us again in the future, please don't hesitate to reach out. We would be delighted to welcome you back.
um abraço,
FARM Rio team 🌴
I bought a dress that was on final sale and didn't love it when it arrived but decided to make the best of it since it was final! About 2 weeks later I received the same dress again. I couldn't understand why They sent out the same dress again? I reached out to Farm Rio to question the delivery of the same item. There is no wayto speak to a customer service specialist. All communication was through email. It turns out that they screwed up and didn't charge me for the dress until 2 weeks later when they sent me another dress. I offered to return the second one but the representative replied that it was final sale. I didn't expect a refund. This error occurred because someone working for them is incompetent. This will be my last purchase through the site! I can't trust them to get orders correct!
Reply from FARM Rio2026-07-17
Hi Mindy 💛
Thank you for taking the time to share your feedback.
We're truly sorry to hear about the confusion surrounding your order and understand how frustrating this experience must have been. This is certainly not the level of service we strive to provide.
We're grateful that we had the opportunity to connect with you directly and assist in resolving your case. We hope that the full refund processed by our team helped demonstrate our commitment to making things right whenever possible.
Your comments are incredibly valuable and have been shared with the appropriate teams as we continue improving our processes and overall customer experience.
Thank you for giving us the opportunity to assist you.
um abraço,
FARM Rio team 🌴
What an amazing brand. Just a quick list of why:)
1) Cannot wear something from Farm Rio and not get compliments
2) Quality is awesome even on the most delicate items
3) Customer service team (if even needed, UPS issue not theirs) is stellar and over delivers .
Fan for life!
Reply from FARM Rio2026-07-16
Hi Traci 💛
Thank you so much for your incredible review!
Your kind words truly made our day. We're thrilled to hear that our pieces make you feel so confident, that you've been enjoying their quality, and that our Customer Happiness team was able to support you when you needed us.
Knowing that you've become a fan for life is the greatest compliment we could receive.
Thank you for your trust, your support, and for being such a wonderful part of the FARM Rio community!
um abraço,
FARM Rio team 🌴
My customer service experience with Farm Rio has been excellent so far. I’ve had some questions about products, returns, and shipping and they have always responded promptly within a day or two and resolved all of the issues or inquiries I’ve had. I’m a satisfied repeat customer!
Reply from FARM Rio2026-07-16
Hi Charlene 💛
Thank you so much for your wonderful review!
We're delighted to hear that you've consistently had an excellent experience with our Customer Service team. Knowing that we've been able to answer your questions and support you with your orders, returns, and shipping means so much to us.
We're especially grateful to have you as a returning customer. Your trust and continued support inspire us to keep delivering the best experience possible.
Thank you for being part of the FARM Rio community!
um abraço,
FARM Rio team 🌴
I'm trying to exchange an item on sale because the size didn't fit me. But it doesn't have the size I need, so the answer I got was that the company can't do anything, which is politics. How can a company give an answer like this? Do I have to keep a product that the measurements on the site said would fit me, but it's actually out of the standard? It's not because it's a final promotion that you can treat the customer as if it were nothing. This is my first and last purchase with you. I doubt that the brand in Brazil would treat it this way.
Don't trust this brand
Reply from FARM Rio2026-07-16
Hi Erica 💛
Thank you for taking the time to share your feedback.
We're truly sorry that your initial experience with us did not meet your expectations. We understand how frustrating it can be when an item doesn't fit as expected and the available exchange options are limited.
We're grateful that we had the opportunity to assist you directly and work toward a solution for your order. We hope the resolution provided by our Customer Happiness team has helped address your concerns and made the exchange process a smoother experience.
Your feedback is incredibly valuable to us, and we'll continue using it to improve the experience we provide to all of our customers.
Thank you for giving us the opportunity to support you.
um abraço,
FARM Rio team 🌴
I’ve no idea what the clothes are like. I paid £25 extra for express delivery on Satur and at 8pm Monday they still haven’t despatched it. There is no one to phone and when you email they just say it is being processed. Don’t waste your money. There are other companies with better service
Reply from FARM Rio2026-07-14
Hi Carolyn 💛
Thank you for taking the time to share your feedback. We're truly sorry that your experience didn't meet your expectations.
While your order was delivered within the estimated Express Shipping timeframe, we understand that waiting for shipping confirmation without updates can be frustrating.
Your feedback is very important to us, and we've shared it with our team as we continue working to improve both our processing times and communication throughout the order journey.
We hope you'll give us another opportunity to provide you with the experience we strive to deliver.
um abraço,
FARM Rio team 🌴
Fantastic service, quick and fully informed. Well done Farm Rio !
Reply from FARM Rio2026-07-14
Hi Jan 💛
Thank you so much for your wonderful review!
We're delighted to hear that you had a fantastic experience with our team and that you found our service quick and informative.
Your kind words mean a lot to us and encourage us to keep providing the best experience possible.
We truly appreciate your support and can't wait to welcome you back for your next FARM Rio experience!
um abraço,
FARM Rio team 🌴
great customer service. My purchased items got stolen and I only received an empty package bag. After reported and submitted the package photos to Farm Rio, I got refund quickly, the customer service was so prompt that I was very satisfied
Reply from FARM Rio2026-07-14
Hi Xiaoou 💛
Thank you so much for your kind words!
We're sorry to hear that your package was tampered with during transit, but we're very glad we could assist you promptly and resolve the situation as quickly as possible.
Providing caring and efficient support is always our goal, so it's wonderful to know that you were satisfied with your experience. Your feedback means a lot to our team.
Thank you for your trust and support. We hope your next FARM Rio experience is a much smoother one!
um abraço,
FARM Rio team 🌴
I've been a Farm Rio fanatic for years. It's one of my favorite brands, and I shop there often, both in-store and online. Their designs always bring me so much joy.
Recently, I had an issue with one of my online orders, and I can't say enough wonderful things about the customer service I received from Stephanie. From the very beginning, she treated my case with genuine care and kindness. She didn't just solve my problem, she took the time to ask thoughtful questions, kept me updated, and made me feel like my concern truly mattered. Everything was handled quickly, professionally, and with such warmth.
Exceptional customer service is rare these days, and Stephanie reminded me why I continue to be such a loyal Farm Rio customer. She turned what could have been a frustrating experience into one that left me feeling even more connected to a brand I already love.
Thank you, Stephanie, for going above and beyond. And thank you, Farm Rio, for having people like her on your team. Customer service like this keeps people coming back, and I'll happily continue shopping with you for years to come.
Reply from FARM Rio2026-07-14
Hi Vero 💛
Thank you so much for your kind words! We're absolutely delighted to hear that you've been part of the FARM Rio family for so many years and that our colorful pieces continue to bring you joy.
It means the world to know that Stephanie was able to turn your experience into such a positive one. We'll be sure to share your lovely feedback with her. I'm certain it will make her day! Knowing that her care, communication, and dedication made you feel supported is exactly the experience we strive to provide.
Thank you for your trust, your loyalty, and for taking the time to recognize Stephanie's work. Customers like you inspire us to keep delivering the best experience possible.
We can't wait to welcome you back for many more joyful experiences!
um abraço,
FARM Rio team 🌴
Absolutely fabulous customer service.
Had an issue with a skirt - it got sorted in two emails and quickly.
Cute outfits and patterns.
Please keep an eye on quality - for these prices, you need to keep quality and fitting high.
Love the look and vibes of the brand. Great job.
Reply from FARM Rio2026-07-10
Hi Joana 💛
Thank you so much for your thoughtful review!
We're thrilled to hear that our team was able to resolve the issue with your skirt so quickly and make the process a smooth one.
It also means a lot to know how much you love our colorful prints, unique designs, and the spirit of FARM Rio.
At the same time, we truly appreciate your feedback about quality and fit. We'll be sure to share your comments with our team, as we're always working to make every piece as special as the experience of wearing it.
Thank you for being part of our community and for helping us grow. We can't wait to welcome you back soon! ✨
um abraço,
FARM Rio team 🌴
farm rio has wonderful designs and great customer service the line is stylish edgy and colorful which i love highly recommend this line
Reply from FARM Rio2026-07-10
Hi Janet 💛
Thank you so much for taking the time to share your experience!
We're delighted to hear that you're loving our designs, colorful style, and customer service. It means the world to know our vibrant prints and unique pieces have found a place in your wardrobe.
Your recommendation truly brightens our day and inspires us to keep creating collections that bring joy and celebrate individuality.
We can't wait to welcome you back for your next FARM Rio adventure!
um abraço,
FARM Rio team 🌴
I accidentally returned the wrong item to Farm Rio. I emailed and used the customer service portal online to try and rectify the mistake. I was super worried as you can't speak to customer service. However, Gabriel addressed my issue and resolved it via email. The item I accidentally early returned is now on its way back to me! Thank you, Gabriel!!
Reply from FARM Rio2026-07-14
Hi Robin 💛
Thank you so much for taking the time to share your experience!
We're so happy to hear that your issue was resolved and that your item is on its way back to you. We understand how stressful situations like this can be, so it means a lot to know we were able to help and provide you with peace of mind.
We'll be sure to share your kind words with Gabriel. Feedback like yours truly makes our day and motivates us to continue delivering the best experience possible.
Thank you for being part of the FARM Rio family. We hope to welcome you back again soon! 💛
um abraço,
FARM Rio team 🌴
I rarely leave negative reviews, but I feel this experience deserves to be shared.
I needed to return two items from separate orders. I was advised by FARM Rio’s AI customer support to contact customer services, cancel my existing return and arrange for both items to be returned together. After following that advice, I was repeatedly told this wasn’t possible because it was against company policy.
The frustrating part wasn’t the policy itself – it was the fact that I kept receiving the same response rather than anyone addressing the incorrect information I’d been given or the additional return costs I was facing as a result. It took several emails and requests for escalation before someone finally took ownership of the issue.
The reason I’m giving two stars instead of one is because Gabriel was the first person to actually listen, acknowledge that the AI guidance had been ambiguous, and offer a fair resolution by refunding one of the return fees. Thank you, Gabriel, for taking ownership and resolving the matter.
FARM Rio has beautiful products, but the customer service experience needs improvement. AI support should provide accurate information, and when it doesn’t, customers shouldn’t have to spend days chasing a resolution.
Reply from FARM Rio2026-07-10
Hi Ann 💛
Thank you for taking the time to share such detailed feedback.
We're truly sorry that your return experience was so frustrating and that the information provided by our AI support created confusion. We completely understand how disappointing it must have been to spend so much time seeking clarification and a resolution.
We're so happy that we were able to get in touch with you, find a fair resolution, and make ourselves fully available to listen to you and help you as much as you deserve.
Your comments about the accuracy of our AI support and the importance of taking ownership when things don't go as expected are incredibly valuable, and we'll make sure they are shared with the appropriate teams as we continue improving our customer experience.
We also truly appreciate your kind words about our products. We hope we'll have the opportunity to provide you with the seamless experience you deserve next time.
um abraço,
FARM Rio team 🌴
Farm Rio did two immediate price adjustments for me recently: once when something I ordered went on sale a few days later and next when I forgot to enter a promo code. Shipping is fast and quality is good! I am a fan!
Reply from FARM Rio2026-07-10
Hi Lindsay 💛
Thank you so much for sharing your experience! We're delighted to hear that our team was able to help with both of your price adjustments quickly and smoothly. It also means a lot to know that you're enjoying the fast shipping and the quality of your pieces.
Your kind words truly make our day, and we're so happy to have you as part of the FARM Rio community. We can't wait to bring even more colorful moments your way! ✨
um abraço,
FARM Rio team 🌴
I love all the farm rip collections!! And they always respond to my emails if I need anything related to my orders.
Reply from FARM Rio2026-07-09
Hi Nancy 💛
Thank you so much for your wonderful review!
We're so happy to hear that you love our collections and that you've had great experiences with our Customer Service team.
Knowing that you can count on us whenever you have questions about your orders means a lot to us.
Thank you for your continued support. We can't wait to bring you even more colorful pieces to fall in love with!
Um abraço,
FARM Rio team 🌴
I reached out to customer service to request a price adjustment, and they responded incredibly quickly and happily accommodated my request. Farm Rio not only creates some of the most beautiful and unique clothing, but they also know how to take care of their customers. It's refreshing to see a brand that stands behind both its products and its customer service. I'll definitely continue shopping with them!
Reply from FARM Rio2026-07-09
Hi May 💛
Thank you so much for your incredible review!
We're delighted to hear that your price adjustment request was handled quickly and that our team could make the process easy for you. Providing thoughtful, efficient support is just as important to us as creating vibrant, unique designs.
Your kind words about both our collections and our Customer Service truly mean the world to us. Knowing we've earned your trust and that you'll continue shopping with FARM Rio is the greatest compliment we could receive.
We can't wait to welcome you back for your next colorful find!
Um abraço,
FARM Rio team 🌴
I have loved FARM Rio pieces for years. I never had an issue until I made the mistake of not including a promo code. I reached out to their customer service and they refunded me the difference the same day. Excellent customer service to back up their excellent blouses and dresses.
Keep it up FARM Rio, Tracy
Reply from FARM Rio2026-07-09
Hi Tracy 💛
Thank you so much for your wonderful review and for being a longtime fan of FARM Rio!
We're delighted to hear that our Customer Service team was able to quickly help with your promo code request and process the refund the very same day. It's always our goal to make every experience as smooth and enjoyable as possible.
Your kind words about both our pieces and our service truly mean a lot to us. Thank you for your trust and continued support. We can't wait to bring you more memorable experiences!
Um abraço,
FARM Rio team 🌴
Orders, refunds when needed, and customer service communication have always been easy and quick. In my most recent experience where I had a concern with a shipment that was delayed due to the carrier and I asked for a refund, I received a response and confirmation of a refund within an hour of my message!
Reply from FARM Rio2026-07-09
Hi Darin 💛
Thank you so much for sharing your experience!
We're thrilled to hear that you've consistently had smooth and positive interactions with our team.
We understand how frustrating delays can be, so we're happy our Customer Service team could respond quickly and provide a resolution within such a short time.
Your trust and kind words mean so much to us. We're grateful to have you as part of the FARM Rio family and look forward to continuing to provide the level of service you deserve.
Um abraço,
FARM Rio team 🌴
I accidentally made a purchase online and Camille was very helpful in rectifying the situation. I will continue to support this company
Reply from FARM Rio2026-07-09
Hi Deborah 💛
Thank you so much for your kind review!
We're so happy to hear that Camila was able to assist you and help resolve your situation smoothly.
We'll be sure to share your lovely feedback with her, as it will mean a lot to our team.
We truly appreciate your continued support and are grateful to have you as part of the FARM Rio family. We look forward to welcoming you back again soon!
Um abraço,
FARM Rio team 🌴
Be careful before you order. I made the mistake of placing an order when I was on vacation on my cell.
I was looking and added 4 items to my cart after I also placed one order. However the second order I went to the checkout page and wanted to see the itemized breakdown of the things I added including discount. Granted you can't see that until the very last page and when you hit this tiny arrow on the side to expand the page. However there was a bit of a lag when you get to that page before it loads the section right under payments. As I was clicking that loaded and shifted the arrow up and I accidentally clicked the pay button that went right in place of the arrow section. I immediately clicked refresh to see if it didn't go through but it did. There's no confirmation or anything until I went to me emails and saw the confirmation email. I emailed in immediately to let them know said I was deciding between 2 items and didn't need 1 of the items. These were final sale. I was hoping they would understand but 2 customer service agents gave me their standard answers and wouldn't help. I will unfortunately never order from them again since they weren't sympathetic at all and didn't understand that yes it was human error but also their page loading shifted the final payment buttons.
Reply from FARM Rio2026-07-14
Hi J 💛
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling disappointed.
We understand how frustrating it must have been to accidentally place an order while trying to review your cart. We also appreciate you bringing the checkout behavior you experienced to our attention, as feedback like yours helps us improve our website.
After receiving your request, we reached out asking for a few additional details so we could take another look at what happened. Unfortunately, we didn't receive a response, so we weren't able to continue reviewing your case.
Please know that we're still happy to take another look. If you contact our Customer Service team with a few more details about your order and what happened during checkout, we'll gladly review your request again and do our best to assist you.
We appreciate your feedback and hope to have the opportunity to make things right.
um abraço,
FARM Rio team 🌴
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