We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997.Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Written by the business, not verified by us.
Is FARM Rio legit?
FARM Rio (farmrio.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews. Last updated 2026-08-12.
Their dresses are lovely and my experience with customer service was 5 star. A FARM Rio team member went the extra mile to help me with a return issue that was due to my error. Highest of recommendations!
Reply from FARM Rio2026-06-17
Hi L Denise 💛
Thank you so much for your wonderful review!
We're delighted to hear that you love our dresses and that your experience with our Customer Happiness team was a positive one.
Providing thoughtful support and going the extra mile for our customers is something we truly care about, so your kind words mean a lot to us.
Thank you for your recommendation and for being part of the FARM Rio community.
We look forward to welcoming you back again soon!
um abraço,
FARM Rio team 🌴
I really appreciated the customer service. I didn't receive my order, and was worried that they wouldn't believe me, since I was a new customer. But they cheerfully and quickly made everything right without question. I'll definitely be ordering from them again.
Reply from FARM Rio2026-06-17
Hi Heidi 💛
Thank you so much for sharing your experience!
We're delighted to hear that our team was able to support you and make things right quickly.
We understand how concerning it can be when an order doesn't arrive as expected, so we're especially happy that we could provide the assistance and peace of mind you deserved.
Your trust means the world to us, and we're thrilled to know you'll be shopping with us again.
um abraço,
FARM Rio team 🌴
Great customer services. Work really quickly to resolve my stolen package for a replacement.
Reply from FARM Rio2026-06-17
Hi Flo 💛
Thank you so much for your review!
We're delighted to hear that our team was able to assist you quickly and help resolve the issue with your stolen package.
We understand how frustrating situations like this can be, so we're glad we could provide a solution and make the experience a positive one.
Thank you for placing your trust in FARM Rio. We look forward to bringing more joy your way in the future!
um abraço,
FARM Rio team 🌴
If I could give them zero stars I would! I purchased two items for over $250.00 in final sale that ended up being too small. When I went to exchange them for a larger size online one dress only had smaller sizes and the romper was completely sold out. When I contacted them they told me if the exact item was not available they could not do an exchange nor give me store credit for my purchase. They have inflexible exchange policies and are an absolute rip off!!! Bunch of thieves is what they are!!!! I will never buy from this brand again. This is not the only platform in which I will call them out for their shady business practices!!! DO NOT BUY FROM THIS BRAND!!!!!
Reply from FARM Rio2026-06-19
Hi Laura 💛
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your disappointment and understand how frustrating it must have been when the items you received did not fit as expected and the exchange options available did not meet your needs.
We appreciate the opportunity we had to connect with you directly and are glad that our team was able to assist with your request.
Providing support and finding a solution whenever possible is very important to us, and we appreciate your patience throughout the process.
Your feedback has been shared internally, as we continuously review our customer experience and policies to better serve our community.
Thank you again for bringing your concerns to our attention. We are so grateful to have you as part of our community.
um abraço,
FARM Rio team 🌴
I had the unfortunate experience of receiving a package from FarmRio that was opened and empty. This has never happened to me before, nor have I ever had packages stolen from my front steps. I reached out to FarmRio and they were so apologetic. Sadly, it wasn’t even their fault. They reversed the charges and even gave me a $50 gift card for a future purchase. I can’t say enough great things about their customer service and the associate who handled my situation. Thank you FarmRio❤️
Reply from FARM Rio2026-06-17
Hi Linda 💛
Thank you so much for sharing your experience with us.
We're truly sorry that your package arrived in that condition, and we understand how disappointing and frustrating that must have been. We're so happy to hear, however, that our team was able to support you through the process and help turn the situation around.
Your kind words about our customer service mean the world to us. Providing care, understanding, and solutions when our customers need them most is something we deeply value.
Thank you for your trust, patience, and for taking the time to recognize the team member who assisted you.
We're grateful to have you as part of the FARM Rio community. ❤️
um abraço,
FARM Rio team 🌴
I am a first time customer - dress due to be delivered today - but it was an empty unsealed envelope. My posty said that this is not the first time - Farm Rio are regularly not sealing their packages and the post office cannot deliver.
I inspected the packaging and it is ridiculous. Totally inadequate. It is fine to select green options for packaging, but not to do so to the detriment of the product. The environmental outcome is now far worse.
Farm Rio - please package your products in a way that respects the craftsmanship and materials used to create them. Your current ways devalues the product, disrespects your makers and components, creates unnecessary waste and environmental detriment and means you have frustrated customers.
Reply from FARM Rio2026-06-19
Hi Karen 💛
Thank you for sharing your feedback.
We're truly sorry that your first experience with FARM Rio was impacted by receiving an empty package. We completely understand your frustration and disappointment, especially when you were expecting a special piece to arrive.
We also appreciate you taking the time to share your concerns regarding our packaging.
Your feedback helps us grow, improve, and continue creating the joyful experiences that define FARM Rio. We are so grateful to have you as part of our community.
We're glad that our team was able to assist you promptly and arrange a replacement order at no additional cost.
Please know that we remain fully committed to supporting you throughout this process and will continue to monitor your case closely until your new order arrives and you are completely satisfied with your FARM Rio experience.
Thank you for giving us the opportunity to make things right.
um abraço,
FARM Rio team 🌴
I had an excellent experience with FARM Rio’s Customer Service team. From the moment I reached out regarding an issue with my order, they responded quickly, professionally, and with genuine kindness. Aniky was incredibly attentive and made sure my concerns were addressed promptly by creating a replacement order and keeping me informed throughout the process.
What impressed me the most was their willingness to accommodate my needs and their commitment to finding a solution. It’s reassuring to know that if any issue arises, their customer service team is responsive, caring, and dedicated to helping their customers.
Great customer service makes all the difference, and FARM Rio truly exceeded my expectations. I highly recommend them not only for their beautiful products but also for the outstanding support they provide after a purchase. Thank you for making a stressful situation so much easier!
Reply from FARM Rio2026-06-10
Hi Nydia 💛
Thank you so much for your thoughtful review! We’re delighted to hear that you had such a positive experience with our Customer Service team.
We're especially happy to know that Aniky was able to support you throughout the process, keeping you informed and ensuring that a solution was found quickly and smoothly. We understand how stressful order issues can be, so it means a lot to hear that her care and attentiveness helped make the experience easier for you.
Providing responsive, thoughtful, and personalized support is something we truly value, and we're thrilled that we exceeded your expectations.
Thank you for your trust and for recommending FARM Rio. We hope you continue enjoying our pieces, and we look forward to serving you again soon! ✨🌺
Warm regards,
FARM Rio Customer Service Team 💛
Very painful return process.
I ordered an item on sale, it arrived 6 days later (on a weekend ) and did on fit properly, so I went to create a return, which said I had 4 working days to return the item, (I have never had such a small return window and am not entirely sure that this follows the Consumer Rights in the UK, online orders should have 14 days minimum).
The return has a £5 fee, which is very expensive considering you have to print your own label. There is no alternative options only UPS as a provider. The addresses for UPS drops off were all wrong and misaligned, so it was hard to find the correct shop. Then once I arrived they said they only accept UPS delivery midweek, which contradicted UPS website which said they were open.
I am unlikely to order anything again from Farm Rio due to the unpleasant and unnecessary difficult returns process.
Reply from FARM Rio2026-06-17
Hi JR 💛
Thank you for taking the time to share your experience.
We're sorry to hear that your return process was frustrating and did not meet your expectations. We understand how disappointing it can be when a purchase doesn't fit as expected, and we certainly want the return experience to be as smooth and convenient as possible.
We appreciate your feedback regarding the return timeframe, return fee, and the difficulties you encountered with the UPS drop-off location.
Comments like yours are incredibly valuable and help us identify areas where we can improve our customers' experience.
We'd love the opportunity to look into your case further. Please share your order number with us so our team can review the details and assist you directly.
Thank you again for bringing this to our attention.
um abraço,
FARM Rio team 🌴
They have gotten much better. More expensive but operate better now.
Reply from FARM Rio2026-06-02
Hello Farrah,
Thank you for sharing your feedback! 💛
We’re glad to hear you’ve noticed improvements in your experience with us. We’re constantly working to enhance our products, operations, and customer service, so it’s rewarding to know those efforts are being recognized.
We also appreciate your honest perspective regarding pricing. Our goal is always to deliver pieces that reflect the quality, craftsmanship, and experience our customers expect from FARM Rio.
Thank you for being part of our journey, and we hope to continue exceeding your expectations in the future. ✨
Bag delivered not sealed at all with garment with stains
First, and probably my last purchase from Farm Rio. Prices for the clothing are quite high, even with a discount it’s still quite expensive. I have ordered a romper for my upcoming holiday, it arrived extremely quick. But the package was delivered already open. The adhesive seal hasn’t been used during order preparation( at the warehouse maybe), and the envelope was not securely closed when it arrived with clear tape moved aside. It clearly appears that the packaging was tampered with during transit. I have previously experienced issues with Royal Mail deliveries, including orders being stolen in the past, but the concern is mainly about the adhesive seal that hasn’t been used. My romper could easily be out of package. So poor handling of the order delivery for the pricey clothing. Second concern is the stains on the sleeve. I just wonder if someone who prepared the order even checked the condition before shipping? I understand majority of brands refuse using plastic bags, but what if this paper bag gets wet eventially and the item is delivered in inappropriate condition? I am utterly unsatisfied with everything and believe this is absolutely unacceptable.
Reply from FARM Rio2026-06-10
Hi Viktorija,
Thank you for taking the time to share your feedback, and we're truly sorry that your first experience with FARM Rio did not meet your expectations. 💛
We completely understand your concerns regarding both the condition of the packaging and the stains you found on the romper. Receiving an order that appears to have been tampered with during transit is understandably upsetting, and we sincerely apologize for the disappointment caused.
After reviewing your case, our team reached out directly to provide a solution and a prepaid return label, allowing you to return the item at no additional cost. Unfortunately, the romper is now sold out, so an exchange is not possible. Nevertheless, we wanted to make sure we acknowledged your experience and offered a gesture of goodwill.
Your comments regarding packaging, quality control, and shipment protection have been shared with the appropriate teams, as they are invaluable in helping us improve.
Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much better experience in the future.
Warm regards,
FARM Rio Customer Service Team 💛
I had a lost package and emailed company, Gabriel was able to get products to me and communicate in detailed. I'm a first time customer and was so pleased with the quality of products and service I received. I will be a forever customer.
Reply from FARM Rio2026-05-25
Hello Stacey
Thank you so much for your lovely review! 💛
We’re so happy to hear that Gabriel was able to support you and keep you informed throughout the process. We know how stressful a lost package situation can be, so it means a lot to know that the communication and resolution made you feel taken care of. ✨
We’re also thrilled that your first experience with FARM Rio left such a positive impression — welcome to the FARM Rio family! We can’t wait to have you back again soon. 💛
My order was received quickly and as much as I loved it on line and in person, unfortunately I was too short for it to fit properly.
My return was handled with ease and understanding. Thank you.
Reply from FARM Rio2026-05-25
Thank you so much for sharing your experience with us! 💛
We’re sorry to hear the fit didn’t work out as hoped, but we’re very happy that the return process was smooth and easy for you. We always want our customers to feel supported and understood throughout their shopping journey. ✨
We truly appreciate your kind words and hope to welcome you back again soon!
Had a very positive experience. I purchased a blouse and after I submitted payment I realized that I had the wrong size. I tried changing it online but order had already been sent to warehouse. I spoke to the store and they contacted the-warehouse. They were able to resolve it Thank you.
Reply from FARM Rio2026-05-25
Hi Maria
Thank you so much for sharing your experience! 💛
We’re so happy to hear that our team was able to step in quickly and help correct the size before your order was finalized. We know how stressful that can feel, so it’s wonderful to know everything was resolved smoothly for you. ✨
We truly appreciate your kind words and hope you love your new blouse! We can’t wait to welcome you back again soon.
This brand scams people.
I received a dress that doesn't fit and I want to return it. First of all, like a miracle, they can't find my order with the email address they sent me their own order confirmation at. They also can't find my order by the order number they gave me themselves and on top of that, when I only got AI generated replies to my emails, and commented on their Instagram post, they had the audacity to delete that message. Clearly there is plenty of time to go online and do social media and delete comments that you don't want other to see, but apparently don't have time to give proper customer service.
I'm deeply disappointed and if you hesitate to order here: please DON'T DO IT! I'm really sad, because it is a lot of money for me and the can't even bother. A brand like that is really not B-corp worthy!
Reply from FARM Rio2026-05-05
Hi Aminata-Anna,
We’re truly sorry to hear about your experience and understand how frustrating this must have felt. 💛
We’d like to clarify that your case has been reviewed, and our customer service team has already taken action. A return label was sent to you yesterday so you can proceed with sending the dress back.
We also want to reassure you that we take situations like this very seriously — difficulty locating an order and delays in communication are not the experience we aim to provide, and your feedback has been shared internally for review.
Please check your inbox (and spam/junk folder, just in case) for the return instructions. If you’re still unable to locate the email, let us know and we’ll be happy to resend it right away.
We’re here to help and ensure this is resolved for you as quickly as possible.
Warm regards,
FARM Rio Customer Service Team
Disappointing Refund Policy and Frustrating Customer Service Experience
My online order total was £285, paid as one combined purchase using a £100 gift card and £185 on my credit card.
I returned one item worth £98 within 2 days because it was not what I expected. My issue is not that I was trying to cash out a gift card — it’s that despite this being a larger combined purchase, the refund was pushed back to the gift card instead of reducing my credit card balance. The outcome is that I am effectively being forced into what feels like buying another gift card for future spending I did not intend to make.
Customer service was extremely frustrating. Responses felt mechanical, scripted, and dismissive, repeatedly insisting everything was processed correctly while ignoring the actual concern. As a loyal customer who has spent around £1,000 with FARM Rio over the last year, this felt especially disrespectful.
This experience has completely changed my view of the brand, and it will be my last purchase.
To any frustrated customer facing situations like this, do not give up when something feels unfair. Seek support through Citizens Advice and continue escalating where appropriate. In my case, I will also be raising this with my MP because situations like this feel abusive toward consumers, and when customer protections fail to properly address these practices, those concerns deserve to be challenged.
Update: thank you for the reply. The situation was sorted after a lot of back and forth, but the communication with the team was very frustrating and it was repetitive and dismissive, not clear at all. Thanks
Reply from FARM Rio2026-05-05
Hi Marcella,
Thank you for taking the time to share such a detailed account of your experience — we’re truly sorry for the frustration this situation caused. 💛
We completely understand how the refund outcome felt disappointing. When an order is paid using a combination of a gift card and a credit card, our system processes refunds proportionally back to the original payment methods — which can sometimes result in a larger portion being returned to the gift card first. That said, we recognize how this can feel limiting and not aligned with your expectations.
We’re especially sorry to hear that your interaction with our customer service felt dismissive. That is not the experience we aim to provide, and your feedback regarding the tone and handling has been taken seriously and shared internally for review.
We truly value your loyalty and are sorry that this experience has impacted your perception of the brand. Your feedback is important and helps us continue improving both our policies and how we communicate them.
Thank you again for your honesty. 💛
Customer service is poor.
Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund.
Further item cancelled due to an ‘inventory error’ although item is still in stock and has remained in stock.
Contacted customer service, no explanation. Offered me 15% off which is ridiculous as original purchase was with the 25% off and they didn’t honour.
First time shopping with them and really disappointed
Reply from FARM Rio2026-05-05
Hi Rheanne,
Thank you for taking the time to share your experience — we’re truly sorry for the frustration caused. 💛
We completely understand how disappointing it is when a discount doesn’t apply as expected and when an item is later canceled. That’s not the seamless experience we aim to provide.
Regarding the discount, we apologize that the original 25% code wasn’t fully honored across your order. And in relation to the canceled item, situations like this can occasionally happen due to inventory discrepancies between systems — even when an item may still appear available online. That said, we understand how confusing and frustrating this feels, especially without a clear explanation.
We also hear your feedback regarding the 15% offer, and we understand why that didn’t feel like an appropriate resolution given the circumstances.
Your experience has been shared with our team so we can review both the communication and resolution provided. This is not the first impression we want for our customers, and we truly regret that we fell short here.
Thank you again for your honest feedback. 💛
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy.
I would especially like to highlight Mr. Gabriel from the customer service team, who was extremely professional, kind, and efficient at all times. He responded promptly to my questions and guided me through the entire process, making sure everything was handled smoothly.
The refund was processed within the expected timeframe, which gave me a lot of confidence in the brand. This level of service truly makes a difference and leaves a very positive impression. I would definitely shop here again.
Reply from FARM Rio2026-04-28
Hi Flor 💛
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that your return experience was smooth, clear, and hassle-free! That’s exactly what we aim for. ✨
We’re especially happy to know that Gabriel provided you with such attentive and professional support. We’ll be sure to pass along your kind words to him, it will truly mean a lot!
It’s wonderful to hear that this experience gave you confidence in our brand. We can’t wait to welcome you back again soon! 💛
Be careful—this is not a reputable company. They ship incomplete orders and then refuse to send the missing parts. They are completely unprofessional.
Reply from FARM Rio2026-04-22
Hi there,
We take feedback like this very seriously, but we must respectfully disagree with this characterization. 💛
FARM Rio is committed to providing a reliable and professional experience, and we always investigate any report of missing or incomplete items. When situations like this occur, our team works to verify the details and offer appropriate solutions in line with our policies.
We were unable to identify a case matching this description without additional information. We kindly ask that you reach out to us directly with your order number and details so we can properly review what happened and assist you.
We’re here to help and fully committed to resolving any legitimate issue.
Warm regards,
FARM Rio Customer Service Team ✨
I normally love farm rio and frequently buy from the brand. I ordered a pair of shoes on the uk site. And realised the sizes shown are us. I immediately requested to edit, and sent an email. But not response.they probably will send the wrong size and I might miss out on the nice shoes. How come on a uk site sizes are us... Makes no sense
Reply from FARM Rio2026-04-24
Hi Zora,
Thank you for sharing this with us — and we’re truly sorry for the confusion and frustration caused. 💛
We completely understand how important it is to have clear and accurate sizing information, especially when ordering from a regional site. Your feedback about the sizing being displayed in US standards on the UK site has been noted and will be reported to the responsible team so this can be reviewed and improved.
Regarding your order, please don’t worry — our customer service team is already in contact with you and working to resolve this as quickly as possible to ensure you receive the correct size.
We really appreciate your patience and for continuing to shop with us. ✨
The team is amazing. Thank you for your immediate support. I had an excellent experience with the customer service team. You were incredibly responsive, friendly, and professional from start to finish.
Reply from FARM Rio2026-04-22
Hi Panitsa 💛
Thank you so much for your kind words! We’re truly happy to hear that you had such a positive experience with our team. Being responsive, friendly, and professional is exactly what we strive for, so it means a lot to know we delivered that for you.
We really appreciate you taking the time to share this and hope to assist you again soon! ✨
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