Fishdeal

Hi, Thank you for your feedback, and we’re very sorry for the miscommunication regarding your order. Our team always does their best to keep customers informed, but it seems there was an error with the shipping update. Transport and courier schedules are unfortunately sometimes out of our hands. If you would like us to help resolve this or discuss a solution, please contact our customer service team directly. Kind regards, Team Fishdeal

Hi, Thank you for your feedback. We’re glad to hear you’re happy with the products, but we’re sorry that the delivery took longer than expected and that communication could have been better. Transport times are sometimes out of our hands once the courier has the parcel, but our team always does their very best to keep customers informed and assist with any issues. If you’d like more details about your delivery or help tracking future orders, please contact our customer service team. Kind regards, Team Fishdeal

Hi, We’re very sorry to hear about the difficulties with your order and the split deliveries. We understand how frustrating it must have been to have multiple deliveries over several days and to deal with missed time slots. Sometimes parcels are split by the courier due to size, weight, or warehouse processing, and unfortunately these decisions are out of our hands. Our team always does their very best to coordinate and monitor shipments, and we regret that in this case the experience was far from smooth. Please contact our customer service team if you’d like us to review this specific order and provide further assistance. Kind regards, Team Fishdeal

Hi, We’re very sorry to hear that you have not yet received your order and that this has taken longer than expected. We understand how frustrating that must be. Unfortunately, delivery times depend on the courier and delays are sometimes out of our hands. We also apologise if you were unable to reach us by phone. Our team always does their very best to respond as quickly as possible via all available channels. Please contact our customer service team with your order details so we can check the status of your parcel and provide you with a clear update. Kind regards, Team Fishdeal

Hi, Thank you for your feedback. We’re sorry to hear about your concern regarding the refund. Please note that our returns process may take some time; however, once the return is received and processed at our warehouse, refunds are always issued accordingly. Our team always does their best to assist customers, and we kindly recommend contacting our customer service team so we can review your return and provide further assistance. Kind regards, Team Fishdeal