Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We have checked your case and can confirm that the parcel was returned to us by the carrier. When parcels are returned, this can happen for different reasons, such as damage during transport or issues locating the delivery address. Unfortunately, these processes are outside of our control once the parcel is with the transport company. However, we offered you a solution in the form of either a reshipment or a refund, and you selected the refund option. We sincerely regret this experience, as we always do our very best to ensure our customers receive their orders correctly and on time. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We opened an investigation with the carrier as an important part of the process to locate your parcel. Unfortunately, the transport company ultimately confirmed the package as lost. As a result, we offered you either a reshipment or a refund, and you chose the refund option. This refund has already been processed. We apologise for the inconvenience caused and understand your frustration. Our team always does their best to solve these situations as quickly and fairly as possible. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We have checked your case and can confirm that the returned parcel was delivered to our warehouse on the 23rd of March, and the refund was processed on the 27th of March. According to our policy, once a return is received, the refund may take up to 7 working days to be completed, depending on the payment provider. We always do our best to solve our customers’ issues as quickly as possible, and we appreciate your patience. If you still have any concerns, please contact our customer service team so we can assist you further. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We’re glad to see that after checking the product, we were able to assist you quickly with the return and provide a full refund, including postage, as well as a free return label. We understand the colour did not meet your expectations compared to the image shown. Our team always does their best to resolve these situations fairly and efficiently. If you need any further help in the future, please don’t hesitate to contact our customer service team. Kind regards, Team Fishdeal

Hi, Thank you for sharing your experience, and we’re very sorry for the issues you’ve faced. Our team always does their best to solve customers’ problems, but we understand how frustrating repeated mistakes and delays can be. Please contact our customer service team so we can ensure the correct item is sent to you and resolve any remaining issues. If the return is due to a wrong or defective product, there will be no shipping costs. Kind regards, Team Fishdeal