Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. Unfortunately, we have tried to locate any emails related to your name and order, but we have not been able to find any recent messages in our system. If you would like us to help you with this issue, please contact us again via email or alternatively reach out through our Instagram or Facebook channels so we can look into the matter and assist you as quickly as possible. We are here to help and would be happy to support you further. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. For this type of situation, we are able to arrange a home collection so you would not need to travel to a drop-off point. As a summary of our previous communication, we informed you of exactly this option and offered to schedule a pickup from your address on a weekday of your choice. Unfortunately, we did not receive a response from you to confirm a preferred day, which is why the collection could not be arranged. We always do our best to support our customers and resolve any issues as quickly and smoothly as possible. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We would like to inform you that we have reviewed your warranty request and will provide you with a response tomorrow. We sincerely apologise for the inconvenience caused and for any lack of communication on our side. We appreciate your patience and understanding while we handle this for you. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the delivery time and that the parcel did not arrive in time for your trip. We always aim to dispatch and deliver orders as quickly as possible, however once parcels leave our warehouse, delivery times are handled by the shipping carrier and can occasionally take longer than expected. We also understand there may have been confusion regarding our location. We are based in the Netherlands. We appreciate your feedback and apologise for the inconvenience caused. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the delay in handling your warranty request for the rod pod. As part of our standard warranty procedure, we may request photos and sometimes a video in order to properly assess the issue and determine the correct solution. Once this information is received, it is forwarded to our returns/warranty team for review. We are sorry that you feel the process has taken longer than expected. Our team is currently handling a high volume of requests, which can unfortunately cause delays in response times, but your case is still under review and will be processed as soon as possible. Regarding delivery times, these are estimated timeframes provided by the carriers and can occasionally vary due to factors outside of our control. If your case is still pending, we kindly ask you to contact us again so we can prioritise and help speed up the resolution of your issue. We appreciate your patience and understanding. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the lack of tracking updates and the communication during the process. We would like to clarify that we are based in the Netherlands, and once a parcel is handed over to the carrier, tracking updates depend entirely on the scanning process within their network. As soon as we identified that your shipment was no longer moving in the system, we escalated the case with the transport company and confirmed the parcel was unfortunately lost in transit. We completely understand how frustrating this situation is, especially after the delays and lack of updates. We always aim to support our customers as best as we can and continuously follow up with carriers in cases like this, as unfortunately such issues are outside of our direct control. If you need any further assistance, please do not hesitate in contact us, our customer service team is always happy to help. Kind regards, Team Fishdeal

Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the delivery issue. In cases where the carrier confirms that a parcel may have been delivered to a different address, it is necessary for us to open an investigation with the transport company so they can provide further information and clarification. This is an important step in the resolution process. We are currently still awaiting a response from DPD, as these investigations usually take around 7–10 working days. We sincerely regret the long waiting time and understand this is not ideal. If the parcel is ultimately confirmed as lost, we always resolve the issue by offering either a reshipment or a refund. Our team always does their best to solve our customers’ issues as quickly and fairly as possible. Kind regards, Team Fishdeal