Come on a dreamy trip with Floraltrip.In Floraltrip, we focus on improving customers’ experience and help you create the memorable experience you can share with the people you love.We're always up-to-date on the most fashion design and colors match that people are using, prepared to push the limits at every turn to provide people with highly quality, highly satisfying experience. We believe fashion is an optimistic business, and in this spirit we continue to grow. We love creating each vibrant piece focused on honoring the beauty found in nature, and we love timeless and romantic accessories that merge the classic with the unexpected.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the excellent overall quality of the products, warmly praising the sturdy craftsmanship, reliable materials, and truly unique designs that perfectly suit their daily needs. People also appreciate the extremely helpful support team, noting that customer service agents quickly assist whenever questions arise about online purchases.
Some reviewers were not happy with the extended delivery times caused by international shipping from overseas warehouses. Many customers additionally noted that items occasionally arrived looking much smaller than expected, while a few experienced disappointing build quality or frustrating sizing issues.
I purchased what was advertised as a Toyo straw hat. Not terribly expensive, but not one of their cheaper items, either. What I received was a product made of 100% plastic. Unfortunately, I failed to go through the fine print of their return process. It requires their permission to return an item, and then you are responsible for the return shipping, which means for a 20 or 30 dollar purchase, you will ultimately get very little if anything back. I can't say if this is a problem with the company itself, or just with the oversight of its suppliers, but I wouldn't recommend purchasing anything from them unless you're fully prepared for it to be a gamble.
Floraltrip 回复2025-10-19
Dear Chip Dalatri ,
We're truly sorry to hear about your experience with the item you received.
Our website has relevant instructions.If there are any issues with your order or the product, you could feel free to contact us at our email ：[email protected]
Our customer service team would love to reach out to you soon to discuss a satisfactory resolution.
We already sent an Email to you, please kindly check and replied to us.
We understand your frustration and are here to help.
We appreciate your patience and are committed to resolving this issue for you as quickly as possible.
Misleading return policy and poor customer service
I ordered several belts from this company, but there was no sizing information on the website. When the belts arrived, they were all far too small.
I contacted customer service to arrange a return, but their responses made it almost impossible to send the items back. They insisted I ship the belts to China at my own cost, warned that customs fees might apply, and even asked me to declare a false value ($5) on the customs form — which is completely unacceptable.
Instead of offering a proper return or refund, they suggested I just keep the items and take a £5–£7 “compensation”.
The whole experience felt unprofessional and dishonest. Their website lacks basic product details, and their return policy is designed to discourage legitimate returns. I wouldn’t recommend buying from this company.
Floraltrip 回复2025-10-10
Hello,Julie,
We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.
May I know your order number or the email that you used to place the order first? We will check and provide you with satisfying solution after we confirm your order information. Please don't worry.
Your early reply will be highly appreciated.
Should you have any further queries or need additional assistance, don't hesitate to reach out via our email [email protected].
Wishing you a delightful day ahead!
Fantastic quality and excellent customer service!!!
The belt we ordered was recommended by a friend who only wears luxury brands and they told us that these belts are better in design and quality than a high end and overpriced “luxury belts”. We tried and I must say that they really are absolutely stunning. From the box they came, the velvet dust bag, to the highest quality finish of every inch- it’s perfection in craftsmanship. Recommending this for own use as well as present. My bf loves it. Massive thank you to the customer support team who were truly amazing when we realised we ordered the wrong size. Safe, professional and prompt response - THANK YOU!!
Floraltrip 回复2025-10-06
Dear Marzena Niedzwiedzka !
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
Item has been in shipping for more than 3 weeks. I was charged for "premium shipping (7-15 days)" but still hasn't arrived.
Floraltrip 回复2025-10-03
Dear Kelly Robinson ,
We apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations are not met, especially when it comes to timely delivery.
We have noticed that there has been a delay in the logistics update and we are verifying the reason with the logistics company. Please don't worry, we have arranged for resend the new package to you at first.
Our customer service team would love to check the current status of your order, we already sent an Email of logistic update to you, please kindly to check .
Dear Oskar !
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. We're also glad our delivery met your expectations. Your recommendation means a lot to us!
The belt is beautiful. They were also very responsive when I needed a larger size.
Floraltrip 回复2025-09-14
Dear Camilo Echavarria !
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. We're also glad our customer service met your expectations.
Your recommendation means a lot to us!
I ordered the cotton linen scarves and they are high quality, sheer and soft, perfect for a light cover. The customer service is also above and beyond, they helped me get the colour I was after. Thanks!
Floraltrip 回复2025-09-09
Dear Natasha !
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
Super available, the product is perfect, I will buy from you again!!!
Floraltrip 回复2025-09-08
Dear Asia Del corona !
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. We're also glad our products met your expectations. Your recommendation means a lot to us! Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
They have great customer service. My belt I ordered was too small. After inquiring about a return they responded very quickly and helped to get the right size I needed with no issues.
Floraltrip 回复2025-09-08
Dear Remicka Dickson !
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
Floraltrip presents itself as UK-based, using a “.uk” in the website and email address, which makes customers believe they are buying from the UK. In reality, the company is based in China, and returns must be shipped overseas at the buyer’s expense – a fact never made clear before purchase.
I ordered several bolo ties: the quality/price is barely acceptable, certainly not what I expected. One item even arrived defective. When I tried to return them, what should have been a simple process turned into 25 emails, weeks of delay, and repeated discouraging messages about “expensive shipping” and “lost packages.”
Although I eventually received my refund, it only happened after escalating the matter with my bank. The process was stressful, time-consuming, and misleading.
Their promise of “no-hassle returns” does not match reality. Buy with caution
Floraltrip 回复2025-09-04
Dear Vincenzo Ferraiuolo,
We sincerely apologize for any inconvenience that we caused.
What we need to explain is that we have many branch stores， UK store did UK-based, but considering the budget constraints, we have set up warehouses in different countries UK, the US, and China etc, and they are all matched with random warehouses based on inventory, returns need to be sent back to the warehouse from which they were shipped. Our return policy states that if you need to return the product, it should be sent back to the address provided by us. You can review our return policy：https://uk.floraltrip.com/pages/refund-policy
You told us that you wanted to refund three products. Among them, there was one item with a drop of glue attached (which could be removed directly), we still offered to re-send you new ones for free and you didn't need to return this product. Regarding the issue you reported where the return process did not meet your expectations, we did take into account that returns might cause you inconvenience, and therefore we have tried our best to provide you with a compensation offer.We are sorry that you have refused our all offer and ultimately returned it.
We have not received any notification from you regarding the escalation of the case with the bank, because after we check the return package' s logistics information, we already refunded the cost of these three products as per your request, even though we still not receive the return package untill now.
Regarding the 25 emails you mentioned, they were based on your request for a refund and our offer of compensation. We provided information about the return, then you provided the logistics of the return package, and finally completed the refund communication.
Our customer service team would love to reach out to you to discuss a satisfactory resolution. Please kindly to check your Emailbox and reply to us.
Once again, we send our sincere apology,
I never received it and when I emailed your customer service, they were unhelpful.
Floraltrip 回复2025-09-03
Dear Jon Farrell ,
We apologize for the inconvenience caused by receiving your order.
Since the logistics information does show that the package has been properly delivered, we will first suggest that you look for the package in several places. If you don't find it, we would be more than happy to ask the courier company for a delivery confirmation certificate and send it to you for your review and confirmation so that you can locate the package. If you still can't find the package in the end, we will provide you with the contact information of the carrier. You can ask the carrier to issue a certificate of package loss. After we receive this certificate, we will also send you a new item for free.
We already sent the delivered picture of your package to you, the package has been delivered at the door. Could you please kindly to check and feedback to us？
We appreciate your patience and are committed to resolving this issue for you as quickly as possible.
Great product, very pleased with my purchase. Customer Service so helpful would not hesitate to purchase from this company again.
Floraltrip 回复2025-08-28
Dear Miss O'Connell!
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
My order arrived when I was told it would, and the quality of the products (three men's hats) exceeded my expectations.
Floraltrip 回复2025-08-10
Dear Brad Burkholder !
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. We're also glad delivery met your expectations. Your recommendation means a lot to us!
Floraltrip offers a wide range of quality products that are very unique and affordable! What else can anyone ask for? Top it off, their customer service is unequaled with great communication. I am thrilled to recommend this company to friends and family.
Floraltrip 回复2025-08-10
Dear Dean Kotula!
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
Love the belt, delivery method is a lil sketch and took a bit longer but amazing product, a blade sharpener added would be so sick would pay more for that
Floraltrip 回复2025-08-07
Dear Maya Cote !
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
Dear Darius Norfleet !
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. We're also glad our product and delivery met your expectations. Your recommendation means a lot to us!
Dear Montana Gates!
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
I ordered this belt for Cowboy Carter and it was the perfect accessory!
Floraltrip 回复2025-07-09
Dear Crystal Roberts!
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. Thank you again and look forward to serving you again in the near future.❥(^_-)
Highest quality along with the most beautiful of all that I've seen or purchases so far. I searched for hours online and FloralTrip delivered an even better experience than I was expecting. I wear it all of the time - looking to buy more.
Floraltrip 回复2025-07-08
Hello Mark!
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)
This straw cap looks great on my husband, perfect for summer. It took a while to arrive, but it was worth waiting for.
Floraltrip 回复2025-07-03
Dear Jacqueline McWilson,
Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Thank you again and look forward to serving you again in the near future.❥(^_-)
Joom
Wearclo
Joshiny
Wearbreeze
Buddhastoneshop
Boho Peak
Etsy
Mindsparkl