Flowerknows（flowerknows.co）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 130 条用户评价，属于美丽与健康分类，口碑良好。20% 的评价为 1 星，差评比例偏高；商家回复了 96% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the gorgeous packaging and the remarkably high quality of the makeup products, which arrive safely and quickly for most buyers. Many people also appreciate the friendly deals and note that the customer support team is exceptionally helpful and responsive when questions arise. Some reviewers were not happy with unexpected delivery delays and missing items in their shipments. A few other people also felt that the customer service response regarding these order problems was frustrating, leaving certain issues unresolved and making the overall shipping experience disappointing for them.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Beautiful packaging and amazing products.
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
It has been such a pleasant experience purchasing makeup from Flower Knows! I received my products quickly and they were well packaged. The products are stunning! You won't regret purchasing from Flower Knows. I will be definitely buying more makeup from them in the future!
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
quick to get it shipped out (came earlier than the expected). Really cute items. My daughter really loved the lipstick
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Flower Knows always has great support! They made a mistake with my free gifts and sent me a gift card to re-order them. I told them the amount wasn’t enough to cover the shipping costs so they offered me a larger amount. With this gift card I was able to purchase more items!
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
The most beautiful makeup I have ever purchased. It looks and feels amazing. Stays on and lasts. The amount of detail they put into the designs is breathtaking. I got hook when I was in Japan, but I'm thankful I found the website so I could order in the United States.
I wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your support means the world to us! As a token of our appreciation, we've sent you a gift card. We hope you enjoy it! Thank you once again for being such a valued customer. If you have any questions or need assistance, please feel free to reach out.
Good quality with most stunning packaging, Flower Knows is my favorite brand! I use it for my everyday makeup.
Customer support is a nightmare first of all. Secondly the prices of these items are too much for the quality. It's mostly appearances, but for right now I'll focus on the customer support since I find that extremely important. One support staff told me they added my missing free gifts (the website glitched pretty bad on their new launch recently and a lot of people didn't even get their free gifts applied to their orders) to my processing order but then I get an email response (I chatted via chat AND email if you're confused) by some other staff saying orders can't have anything added to them after they've been placed and that I'd have to cancel and repurchase? This is my first time purchasing directly from them and its my last. This weird back and forth of being told contradicting things over the past day has made me so exhausted and quite honestly confused about their policies and how they handle situations like these in general. They also need more staff that can understand and speak English well because they ship worldwide and I've had to keep repeating myself and only had my questions answered around 50% of the time. It's better to buy these items cheaper from Chinese resellers.
Thank you for sharing your feedback about your experience. We deeply regret that we fell short of your expectations and sincerely apologize for the frustration this caused. At Flower Service, we strive to deliver exceptional service, and we’re truly sorry we missed the mark on this occasion. To make this right, we’d appreciate the opportunity to assist you directly. Could you kindly email us at [[email protected]] or share your order number? We’ll resolve this immediately.
Make up feels and looks like great quality. Perfumes smell amazing. But it takes forever to ship and the hairbrush I got was misrepresented. Said it was silver plated so I assumed it was metal, it was plastic, and a very cheap feeling plastic at that.
I'll start off with the things I enjoy about the makeup so far: (I got the limited edition, "Strawberry Rococo" set.) The eyeshadow and blush colors are decently pigmented, the glitters/shimmer stay on well, the lip colors are beautiful, the packaging is light-weight and detailed but not cheap looking. The box it goes in is beautiful as well, being made of faux leather. Besides the actual makeup itself, everything else was awful. My mother ordered this for me about 3 weeks before Christmas and it still didn't come until 3 days after. Not only that, but I got 3 of the same lip gloss. I don't know if it was on purpose or not, because they removed any and all details about the set from their website! Like even if its limited edition, there should still be information available on the website. Even though the makeup is beautiful and somewhat useful, I wouldn't order from here again.
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
The previous order had been a bad experience. We gave them another try and this time everything was perfect. The communication has improved and the products are exceptional.
I’m usually one of those people who only writes a review when somethings gone really bad(!) but I felt compelled to write a positive review about my own experience ordering from Flower Knows after reading all these bad reviews here. It was the complete opposite experience for me - I couldn’t have been happier with my purchase and literacyu squealed with joy the entire time I was opening it all. Everything arrived surprisingly fast despite having to clear customs during the Thanksgiving/Christmas period. I received the package in about a week maybe, but fully expected a month being a package coming all the way from Asia. All the items were in pristine condition and well organised in the box. The only thing I would have liked it better outside packaging protection - its was just in a cardboard box with no bubble wrap or anything. But nothing was broken so can’t really complain there. I bought basically 2 full sets of makeup - eyeshadows, blushes, lipsticks, mirrors, primer.. the lot. I got an absolutely stunning beauty box with it (as part of the Back Friday deal they’d had) and other lovely freebies. The whole experience was above and beyond what I expected so I’m surprised by some of the other experiences on here, which are likely country specific (I’m in the UK fyi). I know sometimes Asian companies have to send orders in multiple packages especially if perfume is involved. So some packages may arrive much later than others. Also with breakages or missing items it sounds they got unlucky with their local courier services. I can’t speak to how their customer service because I had zero complaints. Really, such amazing beauty products and seamless buying experience.
Shipping information online says that orders will be shipped in 3-4 business days with a possible "slight" delay for busy times. It has now been 9 business days since I placed an order and it still has not left their warehouse.
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
This is a scam. I ordered a polaroid home instant photo booth. Lots of promises that the item was shipped and on its way. When I chased again after 6 weeks they told me the item had been delivered already. I asked for a POD and they gave me a tracking number that doesn't work.
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
Package was delivered after about 2 weeks, products are nicely packaged and really beautifully designed. Nice quality overall, I’m not sure why there are some bad reviews on here..
This is a scam. Items will never be delivered.
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
I placed an order for a make up box and it never arrived. I reached out to them and they just stated I have received it. They are a scam
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
Just received my order! I got the moonlight mermaid blush in the shade snow goddess and the swan ballet loose setting powder in the shade flower fairy. It is honestly the most beautiful makeup I have ever had! My order came on time but I haven’t been able to try them yet as they are a Christmas present that I ordered from my mum. I’m pretty sure they will be amazing though😊
Complete scam. Do not order from here, they will not send you any products and no way to get your money back. Would recommend cancelling whatever card was used to make a purchase from this site as it is a complete phishing scam. Completely illegal
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
This is a scam company. No delivery of items and have sent several emails asking about delivery. They say its delivered but refuse to name courier company. Said I forget to collect my package. Totally joke. Do not buy anything from this site. It's a scam!!!!
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
I tried to make a purchase twice, both times the money came out of my account but the details of my card couldn't be confirmed for some reason. The money was returned both times but I'm disappointed because their makeup products are great and I had made purchases from them before in 2022 and 2023 with no problem. I hope they resolve that issue because I did want to buy from there again.
Dear Customer, Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally. We appreciate you taking the time to share your thoughts – it helps us improve. Kind regards,
共 130 条符合条件的评价
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