Reviewers had a great experience with this company. Customers frequently praise the gorgeous packaging and the remarkably high quality of the makeup products, which arrive safely and quickly for most buyers. Many people also appreciate the friendly deals and note that the customer support team is exceptionally helpful and responsive when questions arise.
Some reviewers were not happy with unexpected delivery delays and missing items in their shipments. A few other people also felt that the customer service response regarding these order problems was frustrating, leaving certain issues unresolved and making the overall shipping experience disappointing for them.
I recently placed my first Flower Knows order and it will not be my last! I had a query and customer service were very fast to respond. I ordered the Swan Ballet all in gift set. My order was processed immediately and shipped very fast. I was provided with tracking information and was able to keep track of my order each step of the way. It also arrived ahead of schedule.
Unfortunately, I was a disappointed as a couple of the items arrived broken. However, I contacted customer service to explain the situation and they responded promptly, apologising and offering a choice of solutions.
I was initially attracted to Flower Knows makeup due to the beautiful packaging. It looks even nicer in person and the quality of the makeup is fantastic. I cannot wait to use it all and buy more products in the future! Thank you Flower Knows
I placed my order on June 25, 2024 and received it on July 10, 2024.
Despite the little information I had about the delivery, it went off without a hitch.
A few free products were added to my order (two perfume samples and a lip balm) and I have to say that I find this very well thought out on their part.
Opening the parcel was very pleasant, the packaging is well thought out and shows off the products well. I was expecting the quality of the products to be basic, but I quickly realized how much attention to detail this brand pays.
So I recommend it, and will no doubt order again one day.
You can not imagine how angry I was when I ordered a package for my girlfriend for Valentine‘s Day just to realize the most expensive product was missing. I was kinda hopeless reading the reviews, expecting nothing, but still decided to contact the support since it was the only thing I can do. To my surprise they answered after a few days and shipped me the missing product at no additional cost (yes, nothing special but still good knowing some company‘s practices).
The products itself are of fantastic quality and worth the price in my and my girlfriend‘s eyes.
My order took forever to receive. When received the packaging is adorable but the product is miniscule and highly overpriced. Have emailed 3 times to return and no reply. Do not buy from them.
Finally heard from them and no returns.
Flowerknows 回复2026-09-17
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,
If I could give this company zero stars I would. This package came after the expected delivery date. I have emailed the company twice, and I’ve never been given the courtesy of a response. My daughter was so disappointed when she opened up her package it was wet and the mirror to her eyeshadow palette was broken.
Extremely disappointed in this company!
Flowerknows 回复2026-09-17
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,
We got the delivery and opened it this Christmas evening, it was a gift for my daughter. She, and we, were very disappointed when opening the package, very many items were missing and it was not at all Moonlight Mermaid All-In Gift Set which we had ordered and confirmed. There was 1 hair clip, no eyeshadow palletes, no lip gloss, no blush, no eyeliner. The delivery was paid by PayPal, how to solve this, will you send a new, full delivery or do you return the money by PayPal?
Waiting for your quick reply!
PS. No any reply yet!
Flowerknows 回复2026-09-17
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,
I ordered on the 10/27 and now it’s the 7/12 it’s been over a month and no sign of my package whatsoever… will probably never order again, I’m very disappointed, because I spend a lot of my birthday money on this and now I don’t even know if I’ll ever get it. :( If I could, I’d give 0 Stars.
Flowerknows 回复2026-09-17
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
Your satisfaction is very important to us, and we’d like to understand what went wrong and see how we can make things right. Could you please reach out to us directly at [[email protected]] or reply to this message? Our team is ready to assist you personally.
We appreciate you taking the time to share your thoughts – it helps us improve.
Kind regards,
One of the best companies with extreme good support
I was recently introduced to Flower Knows, a Chinese makeup brand, which I discovered through social media platforms such as TikTok. While I usually buy from Korean makeup brands, Flower Knows has truly captured my attention with its exceptional products. Not only are their product designs alike fairy tales, but the quality is also amazing. I have purchased a total of 11 lip products from their collection, divided into two separate orders.
The initial batch of products arrived fast and was nicely packaged, providing ample protection using bubble plastic. As a first-time customer, I was pleasantly surprised to find numerous gifts included in my order. Unfortunately, the second package, scheduled to arrive yesterday, was not delivered due to a mistake by the local postal company responsible for its transportation. The courier failed to attempt to contact me (didn't even try to ring the doorbell and claimed I wasn't home, I was!), and despite it being the initial delivery, my package was returned to Flower Knows. Naturally, I was disappointed and frustrated by this incident, prompting me to file a formal complaint against the company in question (DHL, a company I have had multiple bad experiences with).
Also, in the first batch of products, I encountered one slightly damaged lipstick. Though I am unsure of the cause, possibly a machine error, I immediately notified Flower Knows of the issue. Their response was impressively fast and they offered me two alternatives for resolution: a gift card or a replacement shipment of the same product. Choosing the gift card, I was pleased with the service their response time, and their willingness to provide multiple options. I appreciate that they trusted me without a doubt. As a result, I will continue to buy from FlowerKnows (and have been).
Despite the relatively limited number of reviews on Trustpilot, I strongly recommend FlowerKnows and do check out their Instagram account to get a general outlook on their products. Their products are truly beautiful and good quality. They're also quite affordable and with their many special offers and gifts, it makes it an experience to buy and open!
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