Fonoma

Hello, Thank you very much for your comment, we are glad to know that you feel comfortable with our service. Have a great day! Dunia_Fonoma

Hello, Thank you so much for sharing your experience and for recommending Fonoma! We work every day to provide a fast, reliable, and simple service for our customers. We truly appreciate your trust and continued support. Have a great day! Yarelys Fonoma Support Team

Hello, Thank you so much for your kind words and for trusting Fonoma! We’re glad to hear that you’ve had a positive experience with our service and customer support. Feedback like yours really motivates us to keep improving. Thank you for being part of the Fonoma family! Best regards, Yarelys Fonoma Support Team

Hello Yosep, Thank you so much for your kind words and for trusting Fonoma to stay connected with your family in Cuba. We're delighted to hear that your top-ups have been fast and reliable. Providing a smooth and dependable service for our customers is always our goal. We truly appreciate your support and look forward to continuing to serve you. Have a wonderful day! Best regards, Yarelys Fonoma Support Team

Hello Yahami, We’re very sorry you had that experience with our service, as it’s not typical of us. We process thousands of top-ups every day and strive to make this process as fast and efficient as possible. Please feel free to contact us via the chat feature available on our website at [email protected], for any issues or questions you may have. We’re here to help you if needed. Have a great day!! Yarelys, Fonoma Support Team

Hello Thank you for your review. At Fonoma, ensuring our users' satisfaction is a top priority, and your feedback inspires us to keep improving. Best regards, Karen Support Team Fonoma

Hello Alvaro, You have been a Fonoma customer for several years and your top-ups have always been delivered without any problems. We have a security service and that is why your top-up was under review. These measures are in place to protect our customers' transactions. We regret that you have this opinion of our services. Best regards

Hello Walter, We are very sorry to read about your experience and the frustration you describe. We fully understand how upsetting it can be to pay for a service and then encounter difficulties when trying to use it. Every day we process thousands of recharges and strive to make this process as fast and efficient as possible. However, we are aware that in some cases issues may occur with the activation or use of services due to network conditions or operational situations within the country. It is never our intention to disregard situations that affect our customers. Our customer support team is always available to review each case individually and try to provide the best possible solution. We invite you to contact us through the chat available on our website or write to us again indicating the email address used to make the recharge, so we can review your case in detail and assist you. We sincerely appreciate your feedback, as it helps us continue improving our service. Yarelys Fonoma Support Team

Hola Agradecemos nos contacte a través del correo [email protected] para esclarecer cualquier duda sobre alguna recarga realizada. Saludos Karen Equipo de Soporte, Fonoma

Hello Through Fonoma, you can top up cell phones and Nauta accounts in Cuba. Please feel free to contact us at [email protected] if you have any questions. Best regards, Karen Support Team, Fonoma

Hello Poor We’re sorry for the inconvenience, but via this platform we only offer a service for sending mobile top-ups. Unfortunately, we cannot assist you with your visa. We’d be happy to help if you need any information about your Fonoma account. Best regards, Denise, Fonoma Support

Hello Roberto, We truly appreciate your kind words, it is a pleasure for us all to have you as part of our community. Have a lovely day 🥠 Gabi Support team

Jack, check your email, we have explained to you here what is happening in your Fonoma account, how to cancel the account or delete a card. Fonoma has not withdrawn money from your account, it is the customers who make their recharges and authorize payments from their accounts. Your Fonoma account has been used from Cuba, check if you have given your Fonoma login credentials or bank cards to a person from the island. Fonoma has already taken the appropriate measures so that your account is no longer used, you, for your part should know who has access to your personal data from Fonoma and the bank, I advise you to cancel your card at your bank. If you have any questions, please contact our support team directly.

Debbie Thank you for your comment and trust in Fonoma. It is a pleasure for us that you are satisfied with our services. Regards Karen, Fonoma Support Team

Daniella Thank you for your comment and trust in Fonoma. It is a pleasure for us that you are satisfied with our services. Regards Karen, Fonoma Support Team

Hello, Thank you very much, we are glad to hear that you are pleased with our service. Good Day 😊 Dunia_Fonoma

Hola Elvis, Thank you so much for being part of Fonoma´s community. Have a lovely day 👑 Gabi Support team

Hello Sandra, Fonoma recharges are paid in USD or EUR. Our rates do not include Canadian Dollars, sorry. For your last recharge you paid 18.68 USD. We are sorry to hear that you are unhappy, but at the moment we only work with these two currencies. Greetings

Hello Karim, Thank you for being part of Fonoma´s awesome community, we truly love to have you. Have a beautiful day 🐋 Gabi Support team