Fast service..
Fast service..I use it since 4 years without any problmes
About Fonoma
Data updated- Website
- fonoma.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 9 reviews
- Replies to negative
- 100% (19/19)
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About this business
Fonoma is the top-rated service for sending mobile recharges and data plans to Cuba, trusted by thousands of customers worldwide since 2012. Whether you need a Cubacel recharge, a data plan, or a Nauta recharge, your loved ones in Cuba receive it in seconds.We know how important it is to keep your family connected. That's why we've spent over 13 years perfecting a fast, transparent, and reliable recharge experience — with no hidden fees and 3% cashback on every transaction.What sets Fonoma apart:- Instant delivery of Cubacel voice and data recharges, ETECSA data plans, and Nauta recharges.- Available 24/7 via web, iOS, and Android.- Secure payments with credit cards, debit cards, PayPal, Apple Pay, and Google Pay.- Bilingual support in English and Spanish at help.fonoma.com.- A $7 referral bonus for you and your friends.Send a recharge to any Cubacel number from the United States, Spain, Mexico, or anywhere in the world.Based in Doral, Florida, Fonoma LLC has been serving the Cuban diaspora for over a decade. Visit us at https://www.fonoma.com
Written by the business, not verified by us.Is Fonoma legit?
Fonoma (fonoma.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Always fast and website is easy
Always fast and website is easy . Love it
Reply from Fonoma2026-07-03
Hello, Thank you very much for your comment, we are glad to know that you feel comfortable with our service. Have a great day! Dunia_Fonoma
Very good service…
Each month I sent recharges to my friends. This app is very easy and friendly. The recharges always arrive. I recommend this service.
Reply from Fonoma2026-06-23
Hello, Thank you so much for sharing your experience and for recommending Fonoma! We work every day to provide a fast, reliable, and simple service for our customers. We truly appreciate your trust and continued support. Have a great day! Yarelys Fonoma Support Team
Fonoma it’s a great service
Fonoma it’s a great service. Rewards loyalty and delivers. Also, very good customer support <3
Reply from Fonoma2026-06-23
Hello, Thank you so much for your kind words and for trusting Fonoma! We’re glad to hear that you’ve had a positive experience with our service and customer support. Feedback like yours really motivates us to keep improving. Thank you for being part of the Fonoma family! Best regards, Yarelys Fonoma Support Team
Never let me down
Been using Fonoma to recharge my family in Cuba for a while now and it's never let me down. Recharges go through fast.
Reply from Fonoma2026-06-01
Hello Yosep, Thank you so much for your kind words and for trusting Fonoma to stay connected with your family in Cuba. We're delighted to hear that your top-ups have been fast and reliable. Providing a smooth and dependable service for our customers is always our goal. We truly appreciate your support and look forward to continuing to serve you. Have a wonderful day! Best regards, Yarelys Fonoma Support Team
Horrible place
Horrible place, I tried to recharge a phone to Cuba and still this was 5 hours ago and still under review, I tried to talk to someone and not answer I won't use this place again.
Reply from Fonoma2026-04-14
Hello Yahami, We’re very sorry you had that experience with our service, as it’s not typical of us. We process thousands of top-ups every day and strive to make this process as fast and efficient as possible. Please feel free to contact us via the chat feature available on our website at [email protected], for any issues or questions you may have. We’re here to help you if needed. Have a great day!! Yarelys, Fonoma Support Team
I've be using this app for years and is…
I've be using this app for years and is the best for cuban recharges.
Reply from Fonoma2026-03-19
Hello Thank you for your review. At Fonoma, ensuring our users' satisfaction is a top priority, and your feedback inspires us to keep improving. Best regards, Karen Support Team Fonoma
Terrible service, abusive, unreliable.
Terrible service. They promise promotions and it never happens. Money runs fast with them. They take a long time to activate, sometimes days. They have a hard time giving refunds. This is the worst of the worst. Avoid them at all costs.
Reply from Fonoma2026-03-09
Hello Alvaro, You have been a Fonoma customer for several years and your top-ups have always been delivered without any problems. We have a security service and that is why your top-up was under review. These measures are in place to protect our customers' transactions. We regret that you have this opinion of our services. Best regards
Let me explain the situation
Let me explain the situation. Fonoma sells internet and phone plans on behalf of the company Ectesa in Cuba. It therefore serves as an intermediary between the consumer and the Cuban government. However, Ectesa is unable to provide the service we pay for. For unknown reasons. When I communicate with Fonoma, they do not respond to my emails or tell me that it is not their problem if they are experiencing difficulties in Cuba, that the situation is difficult there, and that they are not responsible for the situation. They sell the plans knowing that those who receive internet data and phone service may never be able to use them. They know this, but they sell it to you anyway. Imagine buying bottles of Coca-Cola at 7eleven and receiving empty bottles, and 7eleven tells you that it is not their problem, that it is Coca-Cola's fault. I pay Fonoma to get services not Ectesa, they are the ones responsible for me getting the service and they tell me it is NOT THEIR PROBLEM. Worse than that they send me an email to buy another plan. The worst company I have ever dealt with.
Reply from Fonoma2026-03-12
Hello Walter, We are very sorry to read about your experience and the frustration you describe. We fully understand how upsetting it can be to pay for a service and then encounter difficulties when trying to use it. Every day we process thousands of recharges and strive to make this process as fast and efficient as possible. However, we are aware that in some cases issues may occur with the activation or use of services due to network conditions or operational situations within the country. It is never our intention to disregard situations that affect our customers. Our customer support team is always available to review each case individually and try to provide the best possible solution. We invite you to contact us through the chat available on our website or write to us again indicating the email address used to make the recharge, so we can review your case in detail and assist you. We sincerely appreciate your feedback, as it helps us continue improving our service. Yarelys Fonoma Support Team
I am having trouble connecting with a…
I am having trouble connecting with a representative with a problem I'm having with 2 recharges that have been processed
Reply from Fonoma2026-03-19
Hola Agradecemos nos contacte a través del correo [email protected] para esclarecer cualquier duda sobre alguna recarga realizada. Saludos Karen Equipo de Soporte, Fonoma
I would like to give you a zero rating17/22/23.
I would like to give you a zero rating. I've been a customer of Tesco mobile for more years than l care to remember. I topped up my account in the usual manner on 17/12/23 but this was not added to my account until 18/12/23 but l was messaged to say that this was in my rocket pack on17/12/23 this is a monthly to up. My credit ran out 19/12/23 customer service closed l had to top up again text again to say accepted now lm being told l topped up into a different account and l cannot get a refund. I have been charged twice for my monthly top up. Date of review should read 17/12 /23.
Reply from Fonoma2026-03-19
Hello Through Fonoma, you can top up cell phones and Nauta accounts in Cuba. Please feel free to contact us at [email protected] if you have any questions. Best regards, Karen Support Team, Fonoma
Poor
Trying to give my visa no 4 weeks now..
Reply from Fonoma2026-03-21
Hello Poor We’re sorry for the inconvenience, but via this platform we only offer a service for sending mobile top-ups. Unfortunately, we cannot assist you with your visa. We’d be happy to help if you need any information about your Fonoma account. Best regards, Denise, Fonoma Support
Trusted
Wonderful service and very trustworthy staff
Reply from Fonoma2023-05-16
Hello Roberto, We truly appreciate your kind words, it is a pleasure for us all to have you as part of our community. Have a lovely day 🥠 Gabi Support team
You have taken money from my bank…
You have taken money from my bank account 3 times recently without my permission. I can't block you or change my card number because your app doesn't allow that. Please stop using my card now and refund the last 3 withdrawals. You have ignored my request. I don't want to use fonoma anymore
Reply from Fonoma2023-05-13
Jack, check your email, we have explained to you here what is happening in your Fonoma account, how to cancel the account or delete a card. Fonoma has not withdrawn money from your account, it is the customers who make their recharges and authorize payments from their accounts. Your Fonoma account has been used from Cuba, check if you have given your Fonoma login credentials or bank cards to a person from the island. Fonoma has already taken the appropriate measures so that your account is no longer used, you, for your part should know who has access to your personal data from Fonoma and the bank, I advise you to cancel your card at your bank. If you have any questions, please contact our support team directly.
Service was quick and special offers…
Service was quick and special offers are good.
Reply from Fonoma2023-05-12
Debbie Thank you for your comment and trust in Fonoma. It is a pleasure for us that you are satisfied with our services. Regards Karen, Fonoma Support Team
Very quickly answer on my questions…
Very quickly answer on my questions about the charges. The chatt conversation was more than good! Best wishes Daniella
Reply from Fonoma2023-05-12
Daniella Thank you for your comment and trust in Fonoma. It is a pleasure for us that you are satisfied with our services. Regards Karen, Fonoma Support Team
Easy to negotiate top-ups .
Reply from Fonoma2023-04-24
Hello, Thank you very much, we are glad to hear that you are pleased with our service. Good Day 😊 Dunia_Fonoma
Very good 👍🏾
Reply from Fonoma2023-04-21
Hola Elvis, Thank you so much for being part of Fonoma´s community. Have a lovely day 👑 Gabi Support team
Currency
I am in Canada, told total was 18.88, ended up being charged $25. Should state which currency being charged in.
Reply from Fonoma2023-04-20
Hello Sandra, Fonoma recharges are paid in USD or EUR. Our rates do not include Canadian Dollars, sorry. For your last recharge you paid 18.68 USD. We are sorry to hear that you are unhappy, but at the moment we only work with these two currencies. Greetings
Good morning
It's excellent customer service everything going very well thank you very much ,
Reply from Fonoma2023-04-16
Hello Karim, Thank you for being part of Fonoma´s awesome community, we truly love to have you. Have a beautiful day 🐋 Gabi Support team
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