ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.
Customer service is pleasant enough but I’m sorry to say the company policies are so restrictive it’s amazing anything is allowed to ship via their address. I used the service once or twice with tremendous frustration that I discontinued. After a year I figured give another try and they refused my goods (packaged food item) and cancelled again. This service is horrendous. I wish the USA service Shipito was available in singapore.
ForwardBuy.com 回复2020-11-06
Dear Customer,
We thank you for your kind feedback. We apologise for inconvenience caused to you. In order to ensure our shipment platform is used properly, our team may need to do necessary checks/due diligence including but not limited to verify package content, verify purchaser / manufacturer details/ verify credit card statement etc. These checks are also done on items as required by necessary country customs and hence there will be delays in shipping items.
Please do let us know if you need any special assistance to [email protected] to pre-arrange shipping such as food. We are glad to arrange this.
Thanks
Asked them to shop something for me. So far great response time. All my follow ups were immediately responded. Items arrived a day earlier than ETA. I took away one star because they have no sea shipping option. All items are shipped via air cargo. Overall experience was satisfactory.
Dear Customer,
Thanks for your feedback. As communicated via email, increase in shipping cost is due to the package content (mobile with battery) . As your are aware, only limited Express service shipping companies carry mobile phones with batteries. Our pricing is very transparent and we offer very competitive shipping rates. You can contact us at [email protected], if you need further clarification.
Shipping was as expensive as the items I bought and one of them arrived completely smashed because there was ZERO protection. Paying $50 I would expect at least some attempt at protecting my items. They did make it right by refunding the item that broke but I still paid $75 for a single liquid lipstick. Not worth it at all.
ForwardBuy.com 回复2020-03-03
Dear Customer,
Thanks for your feedback. We value your feedback. Sorry to hear you had this experience. We as a parcel forwarding company aim at delivering goods to you in its original condition. Our packing team is highly trained to do professional packing. Due to human error, this error happened. We apologize for the same. We have raised this concern to our shipment partner too. We will update you once we hear it from them. You can also email us at [email protected] for any queries .
Thanks,
Forwardbuy.com Team.
I cannot register on your website. I do not receive the OTP on my mobile phone number. The page cannot process the request. What should I do?
ForwardBuy.com 回复2020-11-06
Dear Customer,
There may be occasional SMS delivery delays to certain countries due to our SMS gateway. We apologise for this inconvenience . If you need any urgent assistance to shop and ship items, you can always reach us at [email protected]. Our world class customer service team is always there to assist you.
Thanks
I wish there is an option for sea freight.
There are many things I would like to buy from India but without the option of sea freight ( unlike those "Buy for me" agents from China) it makes purchases from India not worth the hassle.
ForwardBuy.com 回复2019-12-18
Dear Customer,
Thanks for your feedback. At the moment we offer only air freight. We believe we made all efforts (free reschedule service & expedited shipment) to make your shop and shipping experience, the best. We offer better competitive rates and express shipment service to Singapore from India. Please do write to us at [email protected] to get discounted rates for frequent shoppers.
Dear Customer,
Thanks for your feedback. We are package forwarders and unfortunately, exchange rates are not in our control, as we use live exchange rates for all our services.
Good experience overall, would avail of their service again
I bought something I could not get anywhere else because of my country's Voltage requirements. It was a good experience overall, they were able to get all the items that I asked and it was delivered to my doorstep safely. I took one star off because I felt anxious when they were contacting the seller, it would have been nice if it was more specific like "order with seller placed", "goods on the way to the warehouse", and etc. instead of "contacting" state for 5 days.
ForwardBuy.com 回复2019-11-20
Dear Customer,
Thanks for your feedback. Hope to see you again.
Regards,
ForwardBuy.com
I have bought something in india. but forwardbuy.com will not forward it as it seems to violate their conditions they claim. They are now making due diligence for 14 days and do not respond to mails.
ForwardBuy.com 回复2019-04-26
Dear Customer,
As explained to you via email, you have violated our website and service usage 'terms and conditions' by forwarding an controlled item, which is not within our scope of agreed services. As such, we are unable to help you further with the mentioned package.
As communicated to you, we have also, taken necessary action which is required at our end for your package.
Regards,
ForwardBuy.Com
Received package on time . Overall great experience but the prices are absurd
ForwardBuy.com 回复2018-10-22
Dear Customer,
Thanks for your review and we value your feedback. Our pricing is very competitive and it highly depends on the shipment mode you choose. We have both economical and express delivery options. Economy mode usually take little more time for delivery as compared to express delivery mode and with cost wise, express mode is slightly expensive than economical mode. All our pricing are transparent and is available upfront in our website (price calculator) and the same information will be shown before you choose your shipment mode for your item during your checkout.
Also we suggest you to follow our Facebook page for our periodic promotions and offers to save on your shipping costs.
Thanks again for choosing ForwardBuy.Com and for the feedback. Hope to service you soon again.
Regards,
ForwardBuy.Com.
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