Lost my order before Christmas. I will never buy from you again !
Futario 回复2025-12-11
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
Horrible!! Stay away from this company, pictures are photo shopped and enhanced. When I received my blazer it was presented as suede(.not at all) some cheap material..no texture like the photos...and they don't allow any returns..because they don't want the item cause shipping per cost it's worth less than the dollar tree item for $123 jacket.
Business need to be shut down, your selling trash
Futario 回复2025-12-11
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Thank you Futario..
My previous review states what good quality your clothes are, they arrived promptly and beautifully wrapped.. the waist coat was too small and I fully intended to buy another size.. you very kindly sent me another one in a different size which fits perfectly with no charge..
I can’t understand negative reviews, you’ve been amazing
Thankyou again
Gill
Futario 回复2025-12-11
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
When I saw a coat in an advert I just had to order it.
This company seems to have a lot of negative reviews but I can honestly say my jacket and zip up bouse are exactly as I saw them in the picture.
They are stunning. I had so many compliments when I wore them at the weekend.
As for sizing, I was worried about this so I checked my size and ordered the right size for me, their sizing is smaller to ours in the uk so you need to size up.
The quality is great to.
Futario 回复2025-12-11
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
OH MY GOSH..worst experience EVER TRYING TO TREAT myself to a little bit of happy pick me up by on-line shopping. My husband of 25 yrs passed so fast, I really needed a happy moment. INSTEAD, I HAVE HAD NOTHING BUT STRESS, MISERY, DISAPPOINTMENT, MASSIVE HASSLES, LOSS OF OVER $600, ONE ITEM CAME SO LATE BUT LOOKED NOTHING LIKE THE BEAUTIFUL MODEL WEARING WHAT I ORDERED. I WONDER IF THIS POOR UNSUSPECTING WOMAN IS AWARE HER PHOTOS, OTHER WOMAN TOO, ARE LOOKING AMAZING, FOR CUSTOMERS TO THINK OH I WOULD LOVE THAT, ORDER IT, AND THEN IT COMES, FOUR OF MINE HAVEN"T, and IT'S NOTHING AT ALL LIKE THE ONE SHE ADORNED. SO I'M OUT A TON OF MONEY, NO JACKET TO MATCH THE GORGEOUS BOOTS AND PURSE AND OUTFIT I BOUGHT TO WEAR WITH THESE NEW JACKETS. THEN THEY HAVE THE NERVE TO SAY YOU CAN ORDER A REPLACEMENT, ASKED ME MY (ILLEGAL IN MY OPINION) BREAST SIZE, HEIGHT, WEIGHT, MEASUREMENTS) SO THEY CAN MAKE THE OTHER ORDERS. IT'S BEEN TWO MONTHS, HAVEN"T SEEN A REFUND, THEY CLAIMED THEY GAVE ME (NOT!), and EXPECTED ME TO RETURN THE UGLIEST KNOCK OFF THEY SENT ME BACK TO PAKISTAN THOUGH THE COMPANY IS OUT OF THE UK THE REVIEWS AND LOOK AT CUSTOMERS UPLOADED PHOTOS< I WISH I HAD :(
Futario 回复2025-12-11
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions[[email protected]], please contact us.If you still cannot find it, please email your order number to [your email address] so that we can assist you. Thank you!
DO NOT MAKE PURCHASE!!!! SCAM! I still haven’t received my package. I contacted them, and they responded late, ignoring my refund request. Their response didn’t even make sense. Very frustrating.
Futario 回复2025-12-11
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
i ordered for the first time in july2025 and im happy with my products.materials are good and products are more or less what i hoped they were, but.....and this is a big BUT.i ordered in july 2025 and i got my last item on the 5 of december 2025,yesterday.Also after 3 months from the placing of my order i have been sent an email saying that one of my chosen item was not avaialble and i had to choose another one.....i mean,after 3 months you change my order and after 5 months from my order i got the full order.this is the reason why i wont order anymore from this company,no matter if i really like the cloths and they are relatively cheap ....
Futario 回复2025-12-08
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
I loved the dress. Returns are complicated and expensive
I loved the dress.
Initially then sent me the wrong color and I was surprised they had a complicated and expensive return policy. (You have to ship back to China and pay import fees which is unrealistic).
They ended up sending me the brown color free of charge. So I got two dresses for the price of one.
I wasn't scamming the system but now I have two dresses that I love (but brown is my preference)
Futario 回复2025-12-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
So easy I was helped by email. The vest I purchased runs small and I was given a new size.
Futario 回复2025-12-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I was very pleasantly surprised by the generous offer of not only sending me a new jacket in the size that would fit me better, but also letting me keep the one that was too small. This is incredible customer service that is hard to find these days. Quite impressive!
Futario 回复2025-12-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The items received were not as advertised. The items did not fit well. I requested a full refund and was told I would only receive a 20% refund and responsible for the return and tariff fees for shipping the items back as they would not provide a return label. I was later offered a 40% refund and I could keep the clothes. I paid $298.00 for my items and want a full refund.
Futario 回复2025-12-05
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address,[[email protected]] and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
Ordered a jacket and blouse
Never got the jacket. No communication. Still no jacket
Futario 回复2025-12-04
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Poor quality and does not sell you what is advertised. I bought two dress and both dresses had different stitching style and different fabric than what was advertised. For example, one dress was advertised as having a beautiful lace, wrist cuff. What I got was a basic ruffle. For one of the dresses I ordered a size small (and tag said small) and it looked like it fits a woman who is size 8 or 10. I took the dresses to a seamstress and she was shocked how poor it was made. I ended up making one of the dresses into a skirt; seamstress couldn’t save the top of the dress. As for the other dress, I wanted to return it and get my money back, but Futario wanted to send me “one” dress as a replacement item for compensation (an unfair exchange; I had two dress I could not wear). They were not interested in reimbursing me.
Update: Since I was too afraid of sending the dresses back, paying money for shipping, and worried about them not reimbursing me, I asked for the one dress compensation. Futario refuse to send me another dress. Each time I picked a dress, they told me it was out of stock, and kept giving me the runaround. This is a very unethical company and has wasted my time.
I did post a poor review on their website, but they only post positive reviews.
Futario 回复2025-12-04
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
DONT BUY FROM THIS SITE! Overpriced garbage that can be found on TEMU for one quarter of the price! It’s a scam and I wish someone would have told me. Exact same items found here at Futario are sold on TEMU!!!
Futario 回复2025-12-02
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
Two dresses same exactly the same bought by mistake and size too big and quality not good. $350 to return to China. This company doesn’t have a good customer service.
Futario 回复2025-12-02
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Horrible experience I still have yet to receive a dress I ordered in October which falsely advertised “ships in 24 hours.” Supposedly the dress hasn’t been made yet and they want me to order something else. No refund, no dress. False advertising!!!! Never will order again!
Futario 回复2025-12-02
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Your customer service is outstanding, you deserve 5 stars.
Futario 回复2025-12-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This place is fraud I ordered over $400 in clothes that I never received and can't find anywhere to make a refund. I have sent several emails to the address that they claim but no response. I ordered the clothes in October and here it is December! They advertise adorable clothes but don't deliver.
Futario 回复2025-12-02
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
The Jacket was advertised as suede when it was actually faux suede
The $110 Jacket was advertised as suede. It was misrepresented on the site. The item is cheap Faux suede. It cost $35 to send back via USPS. All required fees are taken at the Post Office. The owner then demanded Chinese Custom fees which are not USPS required or paid in the US. No refund was given despite the item being returned within the required time frame and documented with tracking. I would never order anything from this company again.
Futario 回复2025-12-02
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
The waist coat I ordered unfortunately was too small but the quality was excellent and wrapped beautifully and arrived on time.
Thank you for such a quick response to my query on re ordering etc.
The customer service was perfect thanks again
Futario 回复2025-12-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
